MEDITECH’s Hospice product helps your agency manage the needs of patients and their families who have elected your hospice services. Hospice may be installed independently, or it may be added to complement your existing Home Care solution. Standard components—such as documentation, care planning, and scheduling—are similar to those used in our Home Health product, minimizing the learning curve for those agency staff supporting both service lines. Additional functionality, such as bereavement and IDT tracking, has also been incorporated to address the unique needs and care processes of the hospice environment. Highlights: • Designate benefit periods based on prior hospice utilization. • Utilize checklists to complete all time-sensitive admission tasks and forms. • Document compound medications and medication authorizations. • Support flexible billing by level of care, including split and sequential billing. • Coordinate IDT meetings and automate the creation of report summaries. • Create customizable bereavement care plans for multiple bereaved clients. • Record, track, and report on volunteer activities/hours. MEDITECH’s Hospice Enables Your Home Care Agency to: Manage Referrals and Assign Benefit Periods Hospice referrals can be automatically generated from your hospital or home health agency and can include such information as: demographics, contact information, payers, allergies, and medications at discharge. Outside referrals can also be manually entered. Once the referral has been attached to the hospice service, the system: • Supports the capture of past benefit period information for patients who have elected hospice before • Allows users to create notes and automated reminders to follow up with patients and their families still weighing their decisions • Enables staff to record complete advance directive information and all potential bereaved contacts 1 Coordinate Time-sensitive and Complex Needs of Hospice Admissions Hospice automatically creates admission checklists to help staff keep track of all time-sensitive tasks that need to be completed prior to hospice admissions, such as receipt of CTI and signed Notice of Election. This checklist enables agency staff to: • View and track all required and optional tasks, their statuses, completion date, and responsible personnel. • Record conversations with other staff and establish timeframes for follow-up. • Add additional state- or agency-specific tasks and forms to the checklist, along with instructions for completion. • Receive notification when completed checklist items have expired and require resubmission. Utilize Best Practices to Guide Care Planning and Delivery Hospice uses protocols to drive the care plan, schedule the appropriate resources, and ensure best practices are being followed. Although MEDITECH delivers standard care plans, your organization can also customize care plans to reflect patient and family needs. Features include: • Supervisor notification and verification when Continuous Care is indicated • Supervisor notification of changes in Level of Care • Drag and drop functionality to schedule services and assign to the appropriately credentialed field staff • Highly adaptable scheduling by patient, clinician, and team Streamline Visit Documentation and Order Management Hospice streamlines the process by which field staff can view and document beneficiary and family encounters. Care providers can add assessments or interventions on the fly and either document them as one-time occurrences or add them to the care plan. The system supports: • Access to a complete multidisciplinary patient chart at the point of care • Both structured and subjective documentation • Access to a medication database at the point of care, with real-time drug and food interaction checking • Documentation of compound medications and medication authorizations Process Bills According to Level of Care Hospice provides flexible billing to meet the unique level of care needs of beneficiaries and their families. The system posts per diem charges based on the level of care, which automates the billing process. The system supports: • Adjustment of set payment rates and caps • Automated shifting of level of care and service location • Support for sequential and split billing • Ongoing tracking of outstanding claims to support collections until zero balance is achieved • Payer-specific claim checks to ensure accurate claim submittal 2 Promote Collaboration and Completion of a Fluid IDT Process Hospice helps your organization coordinate, document, and follow up on IDT meetings in a timely manner and ensures everyone involved in a patient’s treatment contributes to the IDT. The system: • Automatically places patients on the meeting roster • Submits timed reminders to each team member to prepare for the IDT meeting and prompts them to confirm attendance or the reason they cannot attend • Allows all members to document their portion of the summary report at the same time, as well as review the care plan, orders, medications, and schedule • Tracks attendance throughout the IDT meeting and automatically records which staff members were present during each patient discussion • Automates summary report generation Facilitate the Bereavement Process The bereavement process begins during the intake of the beneficiary. Although MEDITECH provides your agency with a standard bereavement risk assessment, your organization can customize its own bereavement assessments. System features include the ability to: • Assess bereaved clients prior to patient’s death and create individualized care plans to document goals, assessments, and interventions. • Automatically create a chart for each bereaved client upon patient’s death, and add additional charts for any previously-unknown clients. • Link the bereaved client’s chart to the patient's chart. • Schedule visits and associate mailings with specific bereaved clients’ charts, customized by client need. Efficiently Track and Manage Volunteer Activities Hospice allows your agency to track volunteer time and activities and hours the same way you track employees. Volunteers can receive tasks and document telephone calls or visits through home care devices. Alternatively, handwritten notes can be transcribed or scanned into the patient’s chart. Volunteer tracking capabilities enable your agency to: • Track patient-specific volunteer activities, such as telephone calls and visits. • Record office activities, such as filing. • Capture and report on volunteer activities, hours, and in-service attendance. • Review volunteer-documented patient interactions. For more information about us, contact a MEDITECH Marketing Consultant. Medical Information Technology, Inc. | MEDITECH Circle Westwood, MA 02090 | 781-821-3000 | www.meditech.com March 2014 3