Access Team - Lollapalooza

The 2014 Lollapalooza Volunteer Access Team
Access Booth | Wheelchair Platforms | Deaf / Hard of Hearing Areas
Role
Your role is to help ensure that all music lovers have access to the Lollapalooza experience. There are two types of Access roles:
those working in the Access Center and those in assigned spots in the field (associated with stages). The Lollapalooza Access
Program includes accessible toilets, wheelchair accessible routes, designated ASL interpreted musical acts, and more.
Check-In
Check in at least 15 minutes before your shift at Volunteer Headquarters. Be on time! You’ll then be escorted to the Access
Center (located on the Northwest corner of Congress and Columbus) for a team orientation and your stage/viewing platform
assignment. We will work with special requests for a particular stage assignment, if possible, but please be flexible. Anyone can
be moved from one assignment to another at any time based on need.
Access Team Training for new Access volunteers: Tuesday, July 29, Grant Park. Information sent separately.
Access Center: This is the heart of the Access Program. Make sure you understand what is available at the Center. Visit the
FAQ section of www.lollapalooza.com for the most updated info on the Access Program.
Here are highlights of what our patrons will find at the Access Center.
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A Festival Map as a handout with all wheelchair platforms and Deaf / Hard of Hearing (HOH) areas identified.
ASL grid with interpreted shows identified. We have hired a professional, experienced team to interpret select shows.
The schedule will be posted in the Access section of the website. A person who can sign (ASL) will be at the Center at all
times.
Specially-colored wristbands to grant entry into viewing areas for fans with mobility limitations or who are Deaf / HOH.
Program information is available in large print (for reference) and volunteers may also be asked to read programs as well.
Wristband Program
We use a special wristband program to provide entrance to the designated Access areas for patrons who have mobility limitations
or are Deaf / HOH. This wristband is to show security/volunteers that a patron is eligible to enter the wheelchair platform areas or
the Deaf / HOH areas. Note: the wristband does not guarantee a spot in these areas. Both areas have a limited capacity and are
available on a first-come, first-served basis, as messaged on the website.
Note: If it’s not obvious the patron has limited mobility (i.e. he/she is not in a wheelchair) a basic question you can ask before you
give out a wristband is as follows:
“Do you have mobility impairment?” DO NOT INQUIRE ABOUT THE NATURE OF THEIR DISABILITY.
Your team lead will review the procedure and extra wristbands will be available at various stages for patrons who reach those
areas without first going to the Access Center.
Stage Wheelchair Platforms and Deaf / HOH Areas
There are wheelchair platforms at every stage. The most popular platform, for the Samsung Galaxy Stage, is located on the West
side of Hutchinson Field. It can be reached from both the field and Columbus above it. To provide unobstructed lines of sight to the
stage, patrons in the wheelchair platform area will be asked to sit during the performance and folding chairs will be available on a
first-come, first-served basis.
These areas are for our patrons with disabilities and one companion (at all times). Anyone on the platforms must sit down or stand
at the back of the platform so that all can have an unobstructed view.
If a patron asks you to “hold” a spot for them, politely tell them you can’t accommodate that request.
The Deaf / HOH area is always House Left: To the left and in front of the stage as you look at it from the crowd.
How Can I Prepare?
Website. Carefully read the website’s Access page, found in the FAQ section.
Review the Festival Map and study it. It really helps to walk in having a good sense of direction (the Samsung Galaxy Stage is far
South; the Bud Light Stage is far North; the Lake Shore stage is East, Perry’s and The Grove are West, etc.).
Access Program Staff: Cari Wieland, Access Program Manager; Steve Brockway, Access Program Staff
Team Leads: Cambi Cann, Colin Costa, Carol Ann Dennison, Michael Graham
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