Shortfacts Jobtitle: Head of Cargo Business Development and Customer Experience (80-100%) Jobfield: Corporate Development, Cargo Employment type: Full time Location: Zürich / Zurich Starting date: Head of Cargo Business Development and Customer Experience (80-100%) Contact Head of Cargo Mr. Ashwin Bhat Head of Recruiting & Talent Scouting It’s the little differences that make working at SWISS so appealing. The fact, Ms. Julia von Specht for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, Recruiting Support: we see variety as richness, a job as an experience and SWISS as a world of Tel.: +41 44 564 44 22 inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter. SWISS WorldCargo is the air freight division of SWISS International Air Lines Ltd. with a focus on delivering consistent Swiss quality service to its customers. Swiss WorldCargo offers a comprehensive range of solutions for transporting high-value and care-intensive consignments throughout the SWISS network. In this challenging and exciting newly created role of Head of Cargo Business Development and Customer Experience you are accountable for identifying strategic opportunities with the? aim to enhance customer experience and engagement as well as for creating capabilities to capture market potentials. Your area of responsibility covers Business Intelligence and Development, Performance Management, Key Account and Vertical Industry Management, Product, Service and Technology development, and Project Management. You will be part of the Cargo Management Team and reporting directly to the Head of Cargo. You will lead a Zurich based team of approx. 15 staff, thereof 7 direct reports. Your Duties ● ● ● ● ● ● Responsible to lead the strategy and budget process within Swiss WorldCargo. Business development to seek new market opportunities and customer development. Responsibility to create a rationalized reporting across the organization, monitor and analyze commercial and operational key performance drivers within Swiss WorldCargo. Leading a team of Key account and Vertical Industry managers in identifying and creating sales strategies for global customers in collaboration with Area Management to ensure their implementation. Identify secure access and launch to new technology in collaboration with other departments that supports the overall commercial and operational strategy. Responsible to identify, design,? implement/launch, monitor and manage new products and services or adaptions in collaboration with other departments in order to seize market and demands. ● ● ● ● Leading the Project Management Office at Swiss WorldCargo to ensure timely and effective cross functional project planning and delivery. Building strong and dynamic personal relationships with key customers and stakeholders? including your internal and external interfaces. Maintain knowledge on industry standards and trends in participating in regulatory agencies forums, seminars etc. Establish customer perception of care and experience as a pillar in company culture and as a part of strategic planning. Requirements ● ● ● ● ● ● ● ● ● ● ● ● ● ● Bachelor degree in Business Administration or comparable management education. Senior Management experience in strategy development and execution, sales or product management. Supply Chain experience will be an advantage. Ability to connect conceptual thinking with pragmatic implementation. Demonstrated track record of success working on new product introductions and life-cycle management. Strong written and verbal communication skills; ability to establish priorities. Strong analytical and negotiation skills. Ability to develop cross functional partnerships and strategies; ability to understand/evaluate business and organizational issues to develop and implement solutions. Highly customer and result oriented. Excellent people skills to identify strong performers and establish a high performance organization; Self-motivated with entrepreneurial spirit and enthusiasm. A conscientious and agreeable personality that lives SWISS values and leadership principles. Ability to work in a fast paced environment that is continuously challenging. Fluent English and German language skills. Employment Level: 80-100% Department: SWISS WorldCargo Workplace: Zurich Kloten Starting date: Upon agreement Application deadline: April 22, 2016 We are looking forward to receiving your application in English.