Shortfacts Jobtitle: Customer Service & Operations Agent Jobfield: Cargo Employment type: Full time Location: Frankfurt am Main (D) Starting date: Contact Cargo Germany / FRA Customer Service & Operations Agent Mr. Alexander Kuffner [email protected] It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of Ms. Marion Quel hospitality and view nationality through an international lens. In a similar way, [email protected] we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter. Swiss WorldCargo is the cargo division of Swiss International Air Lines Ltd. Our focus and strategy is clearly based on high-added-value products and intensive care solutions. Swiss WorldCargo offers a wide airfreight network with over 120 destinations in more than 80 countries. Your Duties ● ● ● ● ● ● Sell and promotes actively and efficiently Swiss WorldCargo’s products and capacities at the highest yield possible. Flight- and Truck-Disposition of the SWC network ex Germany Secure customer service on a high quality level Support Sales (especially the Nordic Countries) with their Sales and Marketing Promotions Create Adhoc Rates and perform Pre-Bookings in Coordination with Indoor Sales Keep Data Quality in SwissWorx on an High Level and ensure all needed Information are updated any time Requirements ● ● ● ● ● ● ● ● ● German mother tongue, English written and spoken PC software, internet and e-applications knowledge Experience in air cargo business and market know-how Open minded and positive attitude High degree of flexibility and resistance to stress (shift work / late and weekend shifts are evident in this function) High team spirit Be discrete (VAL business) and work focused to given objectives and priorities Team player with intercultural awareness, interpersonal and negotiation skills High customer orientation, target-oriented and structured Employment Level: 100% Department: Customer Service Center & Operations Workplace: Frankfurt Starting Date: April 01st, 2016 Application Deadline: March 31th, 2016 We are looking forward to receiving your application.