Factsheet on Self-service Solutions

Factsheet on Self-service Solutions
It has become essential for Food Services players to move towards self-service
solutions in today’s business environment. The automation of the ordering and
payment processes can help players reduce their reliance on manpower and allow
them to redeploy their employees to higher value-adding functions such as providing
better customer service.
SPRING Singapore has worked with several vendors to come up with a standard
self-service kiosk solution that can be easily deployed to outlets. Adopting a selfservice concept, particularly the kiosk solution, will help to alleviate manpower and
hiring challenges.
The basic solution consists of the following features:
Frequently Asked Questions
1. How much does a standard kiosk costs? What kind of support will be given
to companies who wish to adopt the solution?
The average cost for the standard self-service kiosk is S$30,000. Interested Food
Services (FS) companies are eligible for funding under SPRING’s Capability
Development Grant, with support up to 70% of qualifying costs.
2. Who should take up this initiative?
FS companies that are keen to alleviate hiring challenges through the self-service
concept must meet the following criteria:
•
•
•
Have been in operation for at least six months;
Are physically present and registered in Singapore; and
Have at least 30% local shareholding.
3. What are the potential benefits to participating companies?
The self-service concept, where the patron orders his/her food and pays at a kiosk
before being seated, brings the following benefits:
a.
b.
c.
d.
e.
f.
Increases efficiency and enables higher value-adding activities to be done
(such as the engaging of customers to provide better customer service)
Improves productivity as employees has time to manage more tables
Reduces the time spent on cashiering and cash management
Decreases human error in order taking and accounting for payment
collections
Achieves significant labour cost saving
Facilitates sustainability and growth amidst current operating conditions
4. How do companies apply?
To find out more about the kiosk solution and the application process, companies
can contact the following vendors whose solutions have been pre-approved by
SPRING:
Self-serve Vendors:
1. Teraoka Weigh-System Pte Ltd
Kiu York Tiong
[email protected]
9619 3816
6378 5383
2. Tab Square
Chirag Tejuja
[email protected]
9186 3850
3. Starvision Technology
Jason Lim
[email protected]
6293 4828 Ext 9
4. SR Data
Rocky Ang
[email protected]
9001 4288
5. Cuscapi
Daniel Chua
[email protected]
6238 1080
6. Butterfly
Sharon Yeo
[email protected]
9180 0246

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