NSS - Repairs Partnership

NSS - Repairs Partnership
Across the country, housing associations are looking at
new and innovative ways to make cost savings and bring
value for money to their tenants. One such way is to join
together on areas of expertise such as procurement and
repairs and maintenance.
WDH has launched Northern Shared Services (NSS),
the housing sector’s largest major repairs cost-sharing
group, alongside the Together Housing Group.
Launched in 2013, the partnership sees WDH’s skilled
tradespeople carrying out repairs at Together Housing
Group properties, and vice versa, offering tenants an
even better standard of service.
NSS generates greater value for money by creating
better economies of scale for materials and service,
reducing property and maintenance costs, creating
opportunities to expand our services, diversifying the
commercial services we can offer, and using our existing
skills to increase job security.
The first phase of NSS involved 1,400 Pennine Housing*
properties in Sheffield. A further 4,500 Chevin Housing*
properties across West and South Yorkshire were
introduced last December, and further expansion saw
5,000 more properties across the Yorkshire region
added in April 2014.
Under the NSS partnership, WDH has completed an
additional 8,500 day-to-day repairs, with 210 void
properties repaired and maintained, and 1,400 gas
services completed. Our geographic spread of property
maintenance operations has also increased from 350
square miles to 1,630 square miles.
*Pennine Housing 2000 and Chevin Housing are both
part of the Together Housing Group.
Case Study
NSS - Repairs Partnership.
As NSS continues to expand, and revenues continue
to grow, the partnership generates interest from other
organisations looking to realise similar benefits. In
the future it is intended that the number of properties
services by our Technical team will increase by over
30% to nearly 42,000 properties, creating a foothold in
a number of new markets. The area covered by our
property maintenance team will be in excess of 5,000
square miles.
There is already the potential take on responsibility for
another 5,600 properties across the whole of Yorkshire
and Humberside, generating further revenue each year
of around £2.2 million.
The responses from non-WDH tenants to our service
have been overwhelmingly positive.
A recent compliment from a customer from Swinton said:
“I reported my shower at 9.20 am and a workman was
on site by 1:30 pm to do the repair – brilliant.”
For more information on the work of WDH, visit www.wdh.co.uk