Hackney Homes Board ICT Update March 2014 Chris Peacock Assistant Director – ICT LBH Performance – April 2012 to February 2014 Housing (Core System) Availability ICT Service Desk Calls answered in 30 seconds – all service areas Solidus (Call Centre) Availability % Incidents Resolved within 8 hours – all service areas ICT Self-Service IHMS Roadmap 2014 (CDM Ref 7081262) Jan 2014 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 UH - Phase 3b Post Go-live Consolidation Data Integrity Issues (Contact Sync / Start of Day – March 2014; Duplicates – May 2014) – Sachin Rai UH/CDM integration completion (March 2014) – Sachin Shetty UH Arrears – Policy Changes Elaine Geeves IHMS Reporting Ed Barnard UH Phase 3C Leasehold Management - Service Charges Calculations (Go-live August 2014) – David Swainston Cautionary Contacts (Go-live March 2014) – Dave Swainston Contact Manager (Commence March 2014 - Scope / Resources / Timescales tbc ) – Dave Swainston Tenancy Management, including mobile working (Commence April/May 2014 - Scope / Resources / Timescales tbc) – Nafisa Bhamji-Patel IHMS Rents and Repairs Year End Nick Prince UH Repairs – UH/Cedar Interface phase 2 Nick Prince UH Repairs - External contractor invoicing Nick Prince UH Repairs – UH Repairs - Procurement 2014 (New Contracts) Contract Changes Nick Prince Nick Prince UH Repairs – Servitor Repairs - Mobile Working for Reactive Repairs Datastox Godfrey McNeish Godfrey McNeish UH Voids - Re-engineer Voids Opti-time - Application Upgrade End to End Process Damien Ashley Nafisa Bhamji Patel IHMS - Infrastructure Upgrade (UH, Servitor and Opti-time) and Keyfax Application Upgrade Damien Ashley UH Housing Needs – 2014 Programme of Changes / Fixes (first priority – Housing Register) Elaine Geeves UH Housing Needs – Lettings Policy Changes Sachin Rai UH Housing Needs – TA Payments to Landlords Tuan Bui UH Repairs – Review of Planned Maintenance & Major Works Nick Prince UH - Application Upgrade Damien Ashley UH - Online Services Paul Reid Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 IHMS Roadmap - Progress Arrears changes implemented - early Feb 2014 Voids Process Changes - in test, on target for go-live April 2014 New Lettings Policy (effective from 1st April) - changes tested and signed off by users, on target for go-live April 2014 Service Charges - implementation ongoing, on target for go-live August 2014 (in advance of "actual" bills being sent out) Cautionary Contacts - in test, go-live April 2014 Datastox (for use in HH Stores) - delayed due to identification of a security issue - working solution now in test, end user training w/c 24/3/14 Year End - on track, no issues to report IHMS Infrastructure Upgrade - project currently in planning (with Civica), go-live Q3 2014 IHMS Roadmap 2014 – Re-engineer Voids end-to-end processes Turnaround improving month-on-month : • • • • • Improved use of UHT/UHW to monitor voids progress Improved understanding of functionality of UHT Increased focus on performance monitoring within voids team Amendments to system generated performance reports provide additional detail for greater scrutiny Voids team responsible for more of the stages within process - so fewer handovers between stages and less avoidable delays. Voids Turn-around (Days) Nov 13 Dec 13 Jan 14 Feb 14 58 37.9 30.1 28.8 Desktop Upgrade Programme Decision point – what software versions? or or and or What needs to be done Relaunch VDI Upgrade windows on the desktop Upgrade windows in VDI Upgrade CDM Upgrade Microsoft Office Test & Test & Test Desktop Upgrade Programme Lauriston Boys, 1920s Berger Road, 1910 Staff training will be on the differences IHMS Roadmap 2014 (CDM Ref 7081262) Jan 2014 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 UH - Phase 3b Post Go-live Consolidation Data Integrity Issues (Contact Sync / Start of Day – March 2014; Duplicates – May 2014) – Sachin Rai UH/CDM integration completion (March 2014) – Sachin Shetty UH Arrears – Policy Changes Elaine Geeves IHMS Reporting Ed Barnard Exchange Upgrade UH Phase 3C Leasehold Management - Service Charges Calculations (Go-live August 2014) – David Swainston Cautionary Contacts (Go-live March 2014) – Dave Swainston CDM VDI Contact Manager (Commence March 2014 - Scope / Resources / Timescales tbc ) – Dave Swainston Upgrade Tenancy Management, including mobile working (Commence April/May 2014 - Scope / Resources / Timescales tbc) – Nafisa Bhamji-Patel Relaunch IHMS Rents and Repairs Year End Nick Prince UH Repairs – UH/Cedar Interface phase 2 Nick Prince UH Repairs - External contractor invoicing Nick Prince UH Repairs – UH Repairs - Procurement 2014 (New Contracts) Contract Changes Nick Prince Nick Prince END UH Repairs – Servitor Repairs - Mobile Working for Reactive Repairs 2014 Datastox Godfrey McNeish Godfrey McNeish User UH Voids - Re-engineer Voids Devices Opti-time - Application Upgrade End to End Process Damien Ashley Nafisa Bhamji Patel IHMS - Infrastructure Upgrade (UH, Servitor and Opti-time) and Keyfax Application Upgrade Damien Ashley UH Housing Needs – 2014 Programme of Changes / Fixes (first priority – Housing Register) Elaine Geeves Windows Windows UH Housing Needs – Desktop VDI Lettings Policy Changes Sachin Rai UH Housing Needs – TA Payments to Landlords Tuan Bui UH Repairs – Review of Planned Maintenance & Major Works Nick Prince MS Office Upgrade UH - Application Upgrade Damien Ashley UH - Online Services Paul Reid Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 Hackney Homes Board ICT Update March 2014 Chris Peacock Assistant Director – ICT LBH
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