MANAGERS AT WORK HOM - LESSON 3 – HUMAN RESOURCES J.D. Ojisama, the hotel’s GM, was having lunch with the HR director in the hotel’s dining room. “I’ve got some possible budget problems,” the director said. “Remember our pep talk at last month’s executive operating committee meeting? The one where we all agreed that we needed to do more staff training?” “Yes,” agreed J.D., “I recall the meeting.” “I’ve had the department heads from food & beverage, housekeeping and the front office visit me since then to request help in finding some training materials for their entry-level staff, and they are asking my department to pay for it. You know there’s not much in the budget for the purchase of materials from external suppliers.” “I do know that,” J.D. responded, “but I also know that not training our staff will cost those departments more money than will training them.” J.D. and the director flinched a bit as they heard a drinking glass and several plates break with a loud, shattering sound. “I hope no one got hurt,” said J.D., quickly rising from the table and moving toward the sound of the broken dishes. Questions: 1. What can J.D. do to ensure that department-specific training occurs in the hotel? 2. How might inexpensive training materials be secured or developed? 3. What can be done with department heads who maintain that they have neither the time nor the funds needed to undertake trainings efforts? 4. Where do the cost of “not training” in a business show up? 5. If you are the HR Director what can you do to ensure the operations departments carry out training monthly?
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