Building a Culture of Improvement in Addictions and Mental Health Robert Bush Director Adult Mental Health Services, Calgary North Alberta Health Services 1 How would you know you have received good quality service when you visit a mental health clinician? 2 Overview What we believe in Addictions and Mental Health Why AIM as the vehicle for staff and physician engagement driving quality improvement How engagement, empowerment and community development converge to improve care The leader’s role in supporting the culture change We believe that empowered and engaged teams will set the highest standard of continuous quality improvement for our programs. 4 AMH Calgary Zone Vision: Empowering people to achieve optimal mental health and wellness 5 AMH Calgary Zone Participation in AIM Collaborative • 18 Teams have completed AIM • 6 Currently involved, including inpatient unit • 12 Facilitators • 1 faculty Member - Darcy Jessen 6 Why AIM and AMH is such a good fit for each other! • The Language and the Tools of AIM • AIM as a vehicle for engagement • Quality as a “forever” journey 7 Community Development First we define the community. Then ... Engage the members to harness their skill sets ... Finally, we empower the team to make change! 8 IAP2 Spectrum for public participation Empower Collaborate Involve Consult Inform 9 How the leadership team supports this culture of change: • • • • • • • • • Bring AIM Alumni together with new teams Showcase success Collect feedback after each collaborative Recognize staff commitment of time and energy Manage contradictory messages Town Hall meeting with all staff and leadership Remove road blocks Commitment to follow through Move AIM initiative to the systemic level 10 Conclusion Our strategy for quality improvement hinges on engaging and empowering our staff. Creating a critical mass of staff and physicians that believe in continuous improvement and are skilled and supported We believe that the empowered staff will set the high standards for our programs. We will foster a culture of questioning why. 11 Thank you & Questions 12