Liberty and CQL Progress Through Partnerships OUR JOURNEY WITH CQL 2005: Received First Accreditation 2009: Received Four Year Accreditation 2013: Received Four Year Accreditation OUR ROAD MAP  • • • • • Quality Design Team Reallocate Resources Communication and Training Assessment Team Systems Assessment Connect to Strategic Plan Person- Centered Excellence Accreditation I. Health, Safety and Human Security (Basic Assurances- 46 Indicators within 10 Factors) II. Personal Quality Of Life ( 21 Personal Outcome Measures) III. Evidence-Based Practices in Person-Centered Excellence – What Really Matters Key Applications of Personal Outcome Measures  Planning Process (PCE Factor 2- Person Centered Planning)  Strategic Plan (Factor 10 Basic Assurances)  Systems and Policy Change Tiffany working at a daycare that is not only rewarding, but that she loves. Planning Process Built on Success Leadership Roles and Valued Feedback Results: Meaningful Change PERSON Hab Plan Integration What Matters to Me My Meeting Team Supports Maggie Things that are important to me Family Friends Work Self Advocacy Traveling Staff Helping Others What Matters to Me: Action Plan WHAT MATTERS TO ME Action Plan NAME: Implementation Date: PERSONAL OUTCOMES My Self: Connection to Natural Support Networks, Intimate Relationships, Safety, Best Possible Health, Exercise Rights, Fair Treatment, Freedom From Abuse and Neglect, Experiencing Continuity and Security, Decide When to Share Personal Information. My World: Choose Where and With Whom to Live, Choose Where to Work, Use Their Environments, Live in Integrated Environments, Interact With Other Members of the Community, Perform Different Social Roles, Choose Services. My Dreams: Choose Personal Goals, Realize Personal Goals, Participate in the Life of the Community, Have Friends, Respect. Outcome identified for action plan Program Responsible Supporting documentation Residential Res Hab Plan Action Plan: Valued Outcome: Objective: Day Hab Plan Action Plan: Valued Outcome: Objective: Day Supports Clinical Other Action Plan What matters to ______________ • Provides Teams With The Standard • Focus on Quality • Provides us with a Measurement Tool • Ensures the Person is at the Center Strategic Goals Customer Pillar Improve the “What Matters to Me” planning process so it clearly identifies support areas important to people in a way each person can understand and convey. Implement the process in 75% of plans, as measured by the What Matters to Me audit tool. Increase one support for an outcome defined by the Council on Quality and Leadership (CQL) for each individual, to achieve one increased support for 75% of individuals supported. Strategic Goals Quality Pillar . To improve Quality and Person Centered Systems by meeting predetermined Quality Indicators Quality Indicators Survey Results: Department specific based on Universal Protocol Personal Outcome Supports: Average number of supports present for those on your caseload What Matters to Me: Planning Process WMTM Audit Tool Weekly Huddles: Based on sharing huddle information measured on a monthly basis Our Metrics Personal Outcome Measures Based on 21 Measures 21 18 15 12 9 6 3 0 2009 2010 2011 OUTCOMES 2012 SUPPORTS Accreditation Standard (2005) 11 Outcomes and 11 Supports CQL National Average 13 and 13 2013 Top 6 Measures Supported Through What Matters to Me Life of the Community, 8% Social Roles, 7% Best Health, 7% Natural Supports, 9% People have Friends, 27% Choose Personal Goals, 18% Key Measures of Personal & Organizational Excellence •Personal outcomes & supports •Community Life •Basic Assurances •Performance Measurement •Strategic Plan •Satisfaction Survey LIBERTY’S MANAGEMENT SYSTEM Results/ Evaluation Customer Feedback Data Collection Strategic Plan LEM/Goals PILLARS OF LIBERTY Foundation Of Our Management System and Strategic Plan CUSTOMER •Partnerships for People WORKFORCE •Huddles •IDP’s/9 box •What Matters to Me •Leadership Skills Assessment •Customer Goals/LEM •Rounding •Rounding •Committee Involvement FINANCIAL QUALITY •Internal Development Committee •Abuse Prevention Committee •Financial Goals/LEM •Lessons Learned •Capital Campaign •Quality Goals/LEM •Out of State Operations •Positive Behavioral Supports •Forums •Workforce Goals/LEM •Surveys •Surveys •Management Report •Management Report •Management Report •Management Report COMMUNITY •Community Life Tracking •Community Goal/LEM •Management Report •Internal Development Committee •Good Neighbor Award Performance Evaluations Measurements within our Management Scorecard • Community Inclusion and Participation = Life of the • Employee turnover = Continuity and Security Community/Interaction with Others • Substantiated Allegations of Abuse and Neglect = Free • Net margin = Continuity and Security from Abuse and neglect • % Medication Errors = Best Health • Physical Restraints = Rights, Fair Treatment Basic Assurances Factor 1: Rights Protection and Promotion My Self… My Rights I Decide! It’s Much More than Medications and Behavior Support Plans Money Management Rights Restrictions/Lifestyle Supports Review HRC DIL BSC Customer Pillar 2013 Reduce the current level of rights restriction by one for 35% of individuals served in residential and day programs to promote dignity of life. 2014 To increase people’s independence by reducing a level of rights restriction that matters to each person for 20% of people identified. Caring about each other. Committed to the community.