zurich employee assistance program (eap) and work

ZURICH EMPLOYEE ASSISTANCE PROGRAM
(EAP) AND WORK-LIFE SERVICES
Powered by HRI
Zurich Corporate Life & Pensions now
offers an Employee Assistance Program
(EAP) and Work-Life Services as an
enhancement to the Group Life and Long
Term Disability offerings. This service
helps companies assist their employees in
alleviating workplace issues that may be
due to mental health, substance abuse,
personal and workplace issues.
Working with Harris, Rothenberg International (HRI), a leading
provider of EAP services, companies are assured easy access
to solutions for any employee or household member
experiencing personal or work-related issues that may impact
quality of life. Successful use of EAP services can lead to
higher employee satisfaction, which may result in increased
productivity and retention.
The HRI difference
HRI focuses on Life Made Easier, an approach that helps
HR professionals implement effective, lasting strategic
solutions, while providing employees with easy access to
services. HRI’s counselors and specialists are trained to
know and understand the employer’s other benefits and
refer employees when appropriate. This extraordinary,
award-winning customer service sets HRI apart and can
help in the development of:
• Higher employee engagement and loyalty
Addressing a broad range of needs
The Zurich EAP program includes a comprehensive offering
of services to employees and household members.
Basic employee assistance:
• Intake, assessment and other general counseling
services for employees and household members
• Counseling service and crisis response services
available 24/7/365 toll-free
• Up to three counseling sessions per issue; up to six
sessions available as a program upgrade
• Referral for further treatment, as appropriate
Work-life services
• Consultations, assessments and customized referrals
to service providers, care giving resources and other
services nationwide
• Lower absenteeism
• Unlimited telephone consultation, including full
exploration of care giving issues
• Better employee retention
• Educational materials and guides
• Reduced healthcare costs
• 24-hour service availability via a toll free help line
• Prevention of, or quick response to, workforce crises
• Follow-up services and cross referral to other EAP
services, when appropriate
Legal and financial services
• Face-to-face or telephonic consultations with experienced
attorneys; initial 30-minute consultation is free
• Access to qualified mediators who can assist with
resolving civil matters, family matters, disputes with
neighbors or co-workers, and other emotionally
charged issues
• Consultation with financial professionals; one initial
30-minute telephone consultation available per each
separate financial matter at no cost
• Identity theft counseling with a highly trained Fraud
Resolution Specialist™ who will assist with restoring
identity and good credit following an identity
theft incident
• Online access to an array of legal forms, including wills,
living wills, powers of attorney, contracts and many more
Support for managers
Company management has access to a full array of support
services designed to assist them in utilizing the EAP services.
HRI provides unlimited access to a member website, which
also includes articles, quizzes and tip sheets, online health
and wellness services and other manager tools. Employee
and management orientations create program awareness and
help educate both managers and employees about the
services available. Open-enrollment meetings and health fairs
can be arranged to increase program visibility or address
specific employee topics.
Coaching is available for managers or human resources staff
who need to address an employee issue, such as chronic
absenteeism, tardiness, anger management, a positive drug
screen, etc. Managers can also refer employees to EAP
services for counseling, as part of a job performance review.
Program upgrades available
In some instances, additional services or specialized
programs may be desired. Enhanced services can include:
•Seminars
• Training and workshops
• Health fairs and wellness programs
• Onsite critical incident response services (CIRs)
• Return to work evaluations
Offered with Zurich’s employee benefits programs
EAP services can help both employers and employees deal
with stressful work situations. EAP and Work-Life Services can
help manage difficult employee situations, provide risk
mitigation and address overall employee job satisfaction.
Effective April 2014, Zurich’s EAP program will be offered
to all new accounts. Existing groups will be offered the
EAP program at renewal.
By adding an EAP program as an enhancement to the
Zurich Group Life and Long Term Disability offering, our
goal is to help companies maximize organizational and
employee performance.
Zurich American Life Insurance Company of New York
Zurich American Life Insurance Company
Administrative Office: 7045 College Boulevard, Overland Park, KS 66211-1523
Group life and long term disability (LTD) insurance coverages issued in New York are
issued by Zurich American Life Insurance Company of New York, a New York domestic
life insurance company located at its registered home address of One Liberty Plaza,
165 Broadway, New York, NY 10006. In all states except New York, insurance coverages
issued in the United States are issued by Zurich American Life Insurance Company, an
Illinois domestic life insurance company located at its registered home address of
1400 American Lane, Schaumburg, IL 60196.
The information enclosed is intended as a general description of certain types of insurance
and services available to qualified customers. Certain products, contract terms and services
may not be available in all states or may vary by state.
Zurich has engaged Harris, Rothenberg International, Inc. (HRI) to provide employee
assistance program (EAP) and work-life services to Zurich clients. Zurich EAP and Work-Life
Services provided by HRI. Personal information about participants and members of their
households remains confidential according to all applicable state and federal laws, unless
disclosure is required by such laws.
©2014 Zurich American Life Insurance Company
A1-91933-A
(04/14) 112002990

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