Orientation Manual From Prince George, BC, we look forward to welcoming you to the first Learning Session! This orientation manual contains the agenda, details on where to go, what to expect, and steps to prepare for the Learning Session. Agenda | January 29th 2014, Learning Session 1 _________________________________________ pg. 2 Come prepared______________________________________________________________________________ pg. 3 Meet your Learning Session Speakers __________________________________________________ pg. 4-‐5 Getting the most out of the videoconference | what to bring, how to prepare_________ pg. 6 Your Videoconference site and key contacts ___________________________________________pg. 7 -‐10 AGENDA HIV Continuum of Care Collaborative Wednesday, January 29th 2014 | 8:30 am – 4:00 pm Kelowna | Nanaimo | Prince George | Surrey | Victoria | Vancouver Learning objectives for the first Learning Session include: 1. Understand Collaborative aims, activities, and expectations to close gaps in the continuum 2. Generate m omentum and excitement for improving HIV care and services 3. Have developed a clear aim statement and action plan for next steps 4. Build collaborative spirit among and across teams to leverage peer learning and sharing 5. Understand quality improvement principles and methods 6. Have a clear understanding of next steps, supports, and resources available to you 8:30 Breakfast & equipment check 9:00 Opening prayer Elder Darlene McIntosh 9:10 Welcome & agenda Dr. Rolando Barrios, Christina Clarke, with Dr. Julio Montaner via video 9:20 Team introductions Christina Clarke 9:40 Opening remarks Jonathan Postnikoff 9:50 Collaborative expectations and aims Dr. Rolando Barrios 10:15 Break 10:30 Interactive quality improvement Clemens Steinböck 10:45 Quality improvement basics Clemens Steinböck 11:15 Team w ork: aim statements Dr. Kathy Reims 12:15 Lunch 1:00 Words of support and encouragement Cathy Ulrich 1:10 Team presentations Dr. Kathy Reims & Christina Clarke 2:15 Collaborative resources: overview of the measures, reporting, and changes package Dr. Rolando Barrios 2:45 Aha moments Dr. Kathy Reims 3:50 Wrap up & next steps Christina Clarke 4:00 Adjourn 2 Come prepared. Bring a laptop computer for your team to work on your aim statement and draft plans for next steps. If a laptop is not available to you, a limited number of paper templates will be available. Bring a copy of the power point template entitled “LS1 Team Presentation TEMPLATE Jan2014.ppt”. You will have an opportunity to edit this in session at the learning session and share after lunch. Verify all details for finding your videoconference room including site location and key contacts. Print and save all documents and materials you may need. As well, bring pens, notepaper, and anything else that you would typically use to make big plans! 3 Learning Session Speakers Facilitator’s direct line: 604-‐365-‐4078 If you aren’t clear about instructions for an activity or would like some coaching from the faculty during your group work, please call the facilitators direct line 604-‐365-‐4078. You! | Difference maker You are not satisfied with the status quo. You are dedicated to excellence in all that you do and expect a higher standard. You are a leader and a champion for improvement. You believe that our systems can be better and you want to be p art of the solution to improve care and outcomes for p eople living with HIV. You believe that together, we can close gaps across the Continuum of HIV Care and aspire to provide the best client experience in care. Dr. Rolando Barrios | Collaborative Medical Director Dr. Rolando Barrios is Senior Medical Director, Vancouver Coastal Health, and Assistant Director for the BC Centre for Excellence in HIV/AIDS. He is principal investigator of the Pharmacovigilance Program, co-‐chair of The Committee for Drug Evaluation and Therapy and Chair of The STOP HIV/AIDS Technical Monitoring Committee at the BC-‐CfE. Dr. Rolando Barrios completed training in Family and Community Medicine at the University of Calgary. The Royal College of Physicians of Canada granted him a fellowship in Community Medicine in 2002. Christina Clarke | Collaborative Project Director Christina Clarke, MHA, serves as quality improvement coordinator for the BC Centre for Excellence in HIV/AIDS (BC-‐CfE) where she is currently co-‐leading the HIV Quality Improvement Network and HIV Continuum of Care Collaborative. In December 2010, Christina served as project director for the STOP HIV/AIDS Structured Learning Collaborative. Christina holds a Bachelor of Science form the University of Guelph, and a Masters of Health Administration form Dalhousie University. 4 Jonathan Postnikoff | GPS & Momentum Health Study Jonathan Postnikoff has a Bachelor of Arts from UBC, majoring in Political Science and minoring in Sociology where h e focused on identity politics and human sexuality. Jonathan currently works on two studies in Vancouver: Gay Poz Sex (GPS), as a peer facilitator, which seeks to prove the efficacy of Motivational Interviewing in reducing transmission factors and risky behaviors of HIV positive gay and bisexual men, and The Momentum Health Study which aims to assess, the effects of the Treatment as Prevention (TasP) initiative, in the MSM community, in BC. Dr. Kathy Reims | Faculty, Quality Improvement Advisor Dr. Reims is a Board-‐certified Family Medicine physician who is a Principal of CSI Solutions, LLC and its Chief M edical Officer. She serves as an Improvement Advisor and Faculty for health system improvement projects including federal, state-‐based and individual practice initiatives and as clinical faculty for the Department of Family Medicine, University of Colorado Health Sciences Center. Her special interest is to improve patient engagement in their health and healthcare. Clemens Steinbock | Faculty, Quality Improvement Advisor Clemens Steinböck, MBA, has more than 20 years of experience in the field of quality improvement, centering on improving HIV care across the United States and the world. M r. Steinböck is currently the Director of Quality Initiatives at the New York State Department of Health AIDS Institute. Since 2004, Mr. Steinböck serves as the National Quality Center (NQC) Director and has led NQC to become the premiere technical assistance resource in HIV care. He has worked internationally to build and support national quality management programs and p rovides technical assistance to several Ministries of Health in Africa and Asia. Cathy Ulrich| President and CEO: Northern Health Cathy Ulrich became president and chief executive officer of Northern Health on June 15 2007. Ms. Ulrich brings a wide range of experience and strong academic qualifications to the CEO’s position. She has spent the majority of her career in rural and northern locations where she gained a solid understanding of the nature of rural and northern communities, their health needs and concerns, and the unique approaches required to meet these needs. As Northern Health's vice-‐president of clinical services and chief nursing officer from 2002 u ntil her appointment as CEO in 2007, M s. Ulrich successfully garnered and engaged resources for rural and northern health initiatives. She's been actively engaged in health services research, teaching and graduate student support. 5 Getting the most out of the video-‐ conferencing (VC) experience We are excited to be hosting the first Learning Session from Prince George! If you’re not in Prince George, you will be connecting from one of the other five designated video-‐linked sites in BC. This virtual format will help us increase access to participation and reduce travel costs. While we think we’ve covered all our bases for setting up this tech stuff, we ask for your patience as we work through this together. Here are a few simple strategies to get the most out of our video-‐conferences: Attending the videoconference event: 1. Each VC site will h ave access to IT support for connection issues. Please see page 8 for your VC site’s designated contact. 2. Each site will have a microphone(s) for 2 -‐way communication. Red generally indicates you are on mute; green indicates you are on the air! You don’t h ave to shout but do speak clearly and ensure you are close to the microphone. 3. We encourage contributions from all sites. If you would like to offer a question or comment, please raise your hand and a facilitator will ensure that your contribution is heard across all sites. 4. When you are speaking, be sure to speak directly into a camera/microphone. 5. Be patient. VC meetings move at a slightly slower pace because a two to three second delay for most systems to communicate. 6. Remove distractions and avoid wearing red. Apparently you will become a strobe light if you wear red. Resist turning into a strobe light! 6 1 Launch locations near you Six locations will be connected via videoconference for the Learning Session 1 of the HIV Continuum of Care Collaborative. The locations have been determined b ased on need, room size, and accessibility. If you do not see a suitable option, you can contact [email protected]. If you have any questions about rooms and locations, please contact the key contacts assigned or Ana Prado at [email protected]. 7 2 Kelo wna | Interior Health Building Address: Internet: Key contact: IT contact: 1815 Kirschner Road; Kirschner Bdrm 3; Room Code KPR3 Wireless and Wired Available, no password needed Kevin Kaltrider, 1-‐855-‐242-‐1300, [email protected] [email protected] Na naimo | N ana imo R egional G eneral Hosp ital Address: Internet: Key Contact: IT Contact: 1200 Dufferin Cres; Room 2050 No Internet Available at the Hospital Betty Katan, 250-‐755-‐7691 x53004, [email protected] Videoconference line: 250-‐370-‐8223. Prince George* | UNBC Address: 3333 University Way, Conference: Conferencing Room 5-‐405 Breakout Room: Classroom 5-‐155 Internet: Wireless available / connection d etails on site Key Contact: Jennifer Studney / phone: 250-‐960-‐5520 IT contact: Tanya Simpson / Phone: 250-‐960-‐6470 * Additional directions, next page Surrey*| Surrey Memorial Hosp., Staffing W ellness Ctr Address: 13750 – 96th Avenue; 4th floor, Building F, Staffing Wellness Centre Room Code: 5401# (enter code) Internet: Wired Available / no password needed Key Contact: Lori (way finder) 604-‐351-‐0786 IT Contact: Support Line: 604-‐297-‐8777, [email protected] * Additional directions, next page Vanco uver | Eye Care Centre, 25 50 Willow St Address: Internet: Key Contact: IT Contact: (conference) Eye Care Centre 100LT (Catering) Eye Care Centre 3rd Floor Room Resource Area Wireless available, connection details on site Ana Prado, 604-‐354-‐3135, [email protected] MedIT Service desk: 1/877-‐266-‐0666 Option 2 Victoria | Go rg e Road Hospital Address: Internet: Key Contact: IT Contact: 63 Gorge Road East, 3rd floor, Room: GRH 3124 Wired Available Protection Services: 250-‐370-‐8575 Videoconference line: 250-‐370-‐8223. 8 Special directions for locations that like to give you a challenge + Surrey Site Surrey Memorial Hospital, Staffing Wellness Centre Directions: Enter Building B, pass the cafeteria, and take left at the end of the hall. Continue down the hall until you enter building F. Enter building F elevators – go up to 4th floor. The room is located slightly to the left. Enter code: 5401# to open the door. Parking: Park close to the East Entrance, if possible (Parking is congested due to construction, so give yourself extra time to find parking). Prince George Site Surrey Memorial Hospital, Staffing Wellness Centre Details to note: Pay parking is in effect at UNBC 24hrs/7 day a week. Please bring quarters, loonies and twoonies. A login and password will be provided on the event date to access the university's wireless Internet. Still not feeling oriented? Reach out to us: Christina Clarke Collaborative Director, HIV Continuum of Care Collaborative Quality Improvement Coordinator, BC Centre for Excellence in HIV/AIDS [email protected] 604-‐682-‐2344 ext. 66546 Ana Prado Project Assistant, HIV Continuum of Care Collaborative BC Centre fro Excellence in HIV/AIDS [email protected] 604-‐682-‐2344 ext. 66338 10