November 2014 AMHFCU.org A Newsletter for Members of American Heritage Federal Credit Union Grand Illumination Tree Lighting & Fireworks Symphony Saturday, November 29, 2014 • Starting at 7:00 PM Carriage House Branch • 2068 Red Lion Road 6,000 Seats Available Philadelphia Boys Choir Outdoor Concert • Fife and Drums of the Old Barracks • Meet Ben Franklin and Betsy Ross Canned Food Items for Philabundance Requested Upon Entry The Most Secure Way to Shop Online We are always looking for new ways to protect our members from fraud and identity theft. We have you covered for in-store purchases when you use our new Platinum Chip MasterCard, and now we are introducing MasterCard SecureCode to help you shop safely online. MasterCard SecureCode couldn’t be any simpler to use. Once you create your own unique SecureCode, you can shop at participating merchants and pay with your MasterCard after completing the transaction as you normally would. Once you click submit, a MasterCard SecureCode box will immediately pop up asking for your SecureCode. Once you enter your unique code, your identity will be confirmed and the purchase will be complete. We hope you take advantage of this FREE service and continue to help prevent fraud! To register your MasterCard credit or debit card and create your own SecureCode visit AMHFCU.org/SecureCode with your MasterCard credit or debit card handy! BUSINESS JOURNAL PHILADELPHIA 2013 HEALTHIEST EMPLOYERS® America Is Better Than Ever... and So Are We! of Greater Philadelphia See back page for all disclosures. Move Into Your New Home with the Help of AMHFCU! Better Homes of American Heritage Federal Realty is a full service real estate firm solely owned and operated by American Heritage Federal Credit Union. Our professional experience sets us apart from the competition, but what makes us even better is the chance to earn a rebate of 20% of your realtor’s commission when buying or selling your home. Here’s what Alan, one of our members, had to say about his experience with Better Homes: “Thank you, Better Homes, for supporting me and my wife through the purchase of our very first home in Pennsylvania after moving from the West Coast. American Heritage referred us to Better Homes where our realtor spent countless hours educating us on neighborhoods, pricing, listings, and so much more. They always answered the phone or promptly returned our phone calls. The patience shown by Better Homes was refreshing and I can say we were treated as ‘family.’ Thanks to the 20% rebate, I purchased a big-screen TV and fireplace for my new home!” Thank you, Alan, for sharing your story! We hope we can help more members like you in the future! If you would like to be the next member to receive a 20% rebate when buying or selling a home, learn more at AMHFCU.org/RealEstate. Mortgages / Member Testimonial “Knowledge, Experience and Professionalism.” In addition to great mortgage rates, American Heritage also provides excellent service and guidance to our members throughout the home buying experience. Maureen L. recently contacted us about her experience with our mortgage process, which was expertly handled by our employee Diane. “I cannot express to you how [Diane’s] knowledge, experience and professionalism were greatly valued and appreciated by both [my husband] and myself. Without her, I don’t think we would have gotten through this stressful process.” Be the next member to have an experience with our mortgage department like Maureen today! Do you have a story and/or picture you would like to share? Would you like to be featured in The Patriot? Send it to us on Facebook.com/AMHFCU or email [email protected]. See back page for all disclosures. Now is a great time to save smarter with American Heritage. With our NEW Bump-Up Certificate1, you get two ways to save. Invest now in a 47-month or 59-month Bump-Up Certificate and take advantage of a special one-time option to “bump-up” your interest rate. It’s that easy for you to control your rate! 59 month 2.00% Annual Percentage Yield1 47 month 1.66% Annual Percentage Yield 1 How does “bump-up” work? As interest rates increase, you’ll decide when it’s time to bump-up your rate to the higher yielding rate. The new interest rate will be good for the rest of the term, so you can watch your money work harder for you. For more information visit: AMHFCU.org/BUMP ENTERPRISE is Giving You a $500 Shopping Spree2 As a member of American Heritage, you’re automatically qualified for a number of service discounts, including Enterprise Car Sales. Enterprise offers our members discounts to thousands of vehicles priced below Kelley Blue Book suggested retail value. So, if you’re in the market for a car this holiday season, head to Enterprise to treat yourself to sweet savings! And, from now until November 30th, if you buy a used vehicle from Enterprise Car Sales, you’ll receive a $500 Macy’s gift card!2 Imagine the amazing holiday gifts you will be able to get for your loved ones with this gift card. Don’t wait any longer — get that car you have always wanted for a discounted price and receive a $500 Macy’s gift card today! Visit AMHFCU.org for more information or to find the nearest Enterprise Car Sales location. Borrow Smart. Buy Smart.® Borrow from American Heritage FCU. Buy from Enterprise Car Sales. Haggle-free buying. Worry-free ownership.® President’s Message “JAMBO!” That means “Hello” in Swahili, and this greeting was recently heard in the offices of American Heritage Federal Credit Union as we hosted a group of 22 credit union leaders from Kenya. Because American Heritage is highly regarded at an international level, we had the honor of hosting the delegates on September 30th. We educated them on credit union best practices, products and services and I even had the chance to lead an instructive workshop on credit union operations. The delegates were welcomed with open arms by our staff during a tour of our 13-acre corporate campus, and were treated to a Philadelphia-themed lunch to showcase our culture. One of the questions I received from the Kenyan delegates was “What services do you provide to members for their security?” I confidently answered, “eAlerts.” Our eAlerts are a great tool to prevent fraud, providing real-time e-mail or text messages notifying you of account activity. In addition, the “Buy Secure Initiative” was recently signed by legislators to require retailers to increase the security relating Americans’ financial data. Through government efforts, free services like eAlerts, and the introduction of our Platinum Chip MasterCard, the fight against fraudsters is getting stronger every day! Because of our security features and our wide variety of products and services, we recently received a “Satisfaction Rating” of 96.6% in a member survey – one of the highest among credit unions in the United States! I am proud of our employees and their “whatever it takes” attitude when providing service to you, the member. We are grateful for your feedback and promise to continue to earn your trust as your financial partner. I invite you and your family to come to our annual Grand Illumination event on Saturday, November 29th at 7pm. Grand Illumination has become a family tradition where you can enjoy a performance by the Philadelphia Boys Choir, meet Ben Franklin and Betsy Ross, and watch a magnificent display of fireworks while we light our 40-foot Christmas tree. Bring the family and please join us as we kick-off the holiday season! Bruce K. Foulke President/CEO Kenyan Delegation Visits American Heritage FIGHT FRAUD THIS HOLIDAY SEASON eAlerts Identity Protection Don’t let fraud spoil your holidays! Nothing brings down the holidays more than missing fraud on your accounts during the hustle and bustle of the season. Sign up for our FREE* eAlerts to monitor your accounts and stop fraud before its too late! During the busy holiday season, it can be stressful trying to make sure your identity is protected. There is nothing worse than having your personal information stolen and used, without your knowledge, to commit fraud. American Heritage offers Identity Protection Checking to help fight and protect you from identity theft! A delegation of 22 Kenyan credit union leaders led by the World Council of Credit Unions (WOCCU) recently spent several days visiting, learning from, and networking with Pennsylvania credit unions. They spent the day at our Carriage House Branch where we gave them a warm American Heritage welcome. Looking for the Perfect Holiday Gift? Are you looking for a holiday gift to make that special someone say “wow”? Then stop by any American Heritage branch and get a Visa Gift Card, the perfect gift for anyone. There is no better way of putting a smile on your loved one’s face after realizing they can get whatever they want with that gift card. Visa Gift Cards are prepaid cards that can be used at any retail or online merchant that accepts Visa. You can purchase the gift card for only $2.50 and is available in denominations from $10 to $1,000. Get yours today and spread some holiday cheer! Identity Protection Checking provides multiple features that work to ensure your security. With over 9 million victims in America subjected to identity theft each year, Identity Protection will make sure you don’t become another statistic. It features Card PatrolSM which monitors your Social Security number and cards over an expansive network to prevent data compromises. You are also provided up to $2,500 in financial compensation for qualified expenses incurred in the recovery of stolen identity. In the event that identity theft occurs, you will receive guidance in the recovery process. Enroll in Identity Protection today and have someone looking over your personal information 24/7. For more information visit AMHFCU.org/Protection. eAlerts are customizable alerts that instantly send you a real-time text or e-mail message notification directly to you for each transaction on your account. Our recently added “Debit/Credit Authorization” eAlert notifies you whenever an authorization is made on your account. If you believe that the transaction is fraudulent, the eAlert will provide directions to immediately stop the transaction from being authorized. Don’t let fraud bring your holiday spirit down. Enroll in our free eAlerts at AMHFCU.org/Security. *Internet service provider fees and 3rd party fees for message and data plans may apply. Plus, the NEW MasterCard SecureCode Feature! (See Front Page for Full Story) OnLine Teller Will Soon Provide Your Credit Score for FREE! The AMHFCU Mobile Teller App is Now Ready for You The new and improved Mobile Teller App is now available on Apple’s App Store and the Google Play Store! We have developed the App for our members and are inviting everyone to download it now! Enjoy the convenience of managing your accounts and depositing checks all in one App. This App is perfect for instant account access anywhere. Imagine you are out shopping for your big Thanksgiving meal and you are at the register; you have a million things on your mind and you are trying to plan the best way to get all the cooking done in the fastest way possible. Then you realize your planning sidetracked you from stopping at your local American Heritage branch to transfer money from your Savings account to your Checking Account. You are now panicking because you just wasted your time at the grocery store and need to move fast. But if you have the American Heritage App, this is an easy fix! Just open up the App and transfer money across your accounts in order to start your family feast. Your Credit Score is vital to you, affecting many of your life decisions. To keep you informed, we will soon provide your Credit Score for FREE!* All you need to do is enroll in our free OnLine Teller service. When this new feature is available, a tab for your Credit Score will appear after you log in. With FREE* easy access to your Credit Score each month, you can relax, knowing that this vital information is just a few clicks away, no longer leaving your score a mystery. Our membership perks keep getting better and with this knowledge we are trying to help make important decisions easier each day. The switch to EMV (Europay, MasterCard and Visa) Chip Cards has begun in the US. With the large increase of data breaches in the US, American Heritage, along with many other card issuers, is migrating to the EMV Chip Card to better protect your card data from fraudsters using your data. Merchants will begin adding new in-store technologies that comply with new liability rules. You may have already seen some of the new terminals at major retailers. It is predicted that by 2015 most families will have at least one EMV Chip Card in each household. What makes EMV Chip Cards so secure? Traditional cards use a magnetic strip that contains unchangeable data. Unlike the magnetic strip, the EMV Chip Card creates changing data. Meaning the card creates a unique transaction code for each purchase that cannot be used again. Hackers are unable to use stolen data, since the data is only valid for single use. EMV technology will not prevent data breaches from occurring, but this new changing data feature makes it nearly impossible for a fraudster to profit. Using your card to make a purchase will be slightly different. Instead of swiping your card, you will be inserting your card into the base of the terminal to process the transaction. During this process, the card data will be verified between the card chip and AMHFCU to verify the card legitimacy and to create unique transaction data. You will enter a PIN that will give you real-time transaction approval. 1. Slide your card into the bottom of the device. 2. Leave your card in the device while you enter your PIN. This service is coming soon, so stay tuned for additional information at AMHFCU.org and take advantage of being a member of American Heritage. *Internet service provider fees and 3rd party fees for message and data plans may apply. Forgot to deposit a check? With the same App you can even deposit a check simply by taking a picture of it and uploading it into your account! The Mobile Teller App will enable you to view your account summaries, pay bills, check your messages, find branch locations, and now deposit your checks*! This App is filled with everything you need. Download it today on your mobile device! *Internet service provider fees and 3rd party fees for message and data plans may apply. eDeposit section of the app is only available to those members who qualify. See back page for all disclosures. The NEW Platinum Chip MasterCard and How it Works See back page for all disclosures. 3. After transaction is completed, remove your card. The major US credit card issuers such as MasterCard, Visa, Discover, and American Express have set an October 1, 2015 deadline for retailers to be fully equipped for the new EMV systems. Gas stations however will have until 2017 to make the shift to EMV equipment. Your new Platinum Chip MasterCard will be equipped with both the chip and the magnetic strip, so that your spending will not be disrupted while merchants are adjusting to the deadline. Not sure what to do at check out? The terminal will walk you through it. For example, if you insert your card but the retailer’s systems aren’t active yet, the terminal will prompt you to swipe the card. This works both ways too. If you try to swipe your card and the retailer is set up for a Chip Card, the terminal will display an error and prompt you to insert the card for the chip processing instead. Overall, the EMV change is designed to protect you from fraud and to make the retailer ultimately responsible for any and all transactions. Winner Announced November 29th at 6:30 PM During Grand Illumination. (Must be present to win) Winner’s Corner Congratulations to all of our lucky winners from this year! Abdoul Abiola Carmen Adames Ryan Adams Harvey Adelman Jennifer Ahern Keeshana Anderson Amandio Antonio Gregory Appleton Deannah Bailey Krista Barbetta Marie Berger Nieda Bey Matthew Blatcher Tom Boileau James Brown Michelle Calderone David Capponi Donna Carrol Colleen Cera Kathryn Chalmers Mattie Clarke Lauren Cowan John Cox Cynthia Cox Roberta Curry Marquay Dausuel Dennis Day Tracy Doll Zoe Draper Temple Edwards Timothy Emery Jr. Harry Erhardt Matthew Friel Jr. Lavetta Fuqua Mathew George Kevin Geyer Ana Gomez Anthony Green Theodore Green Jeanna Henry Floyd Henson Jr. Kevin Hill Ruth Hollender Candace Holleran Wanda Holmes April Horn Dolores Johnson Allison Kelly Brenda Koller Nicholas Kraft Roxanne Krail Michele Labaw Edward Ladely Deborah Lambeth Jill Lattanzio Bernard Mack Jr. Mark Mackrell June Marsh-Jones Tyrone Mason Jr. Robert McClurg Janet McDaniel Heather McGinnis Sarah Mingo Michelle Montgomery Leah Morgan Kim Mosebay Randall Moyer Monique Oakman Adrienne Ostrowski Anthony Piccari Anne Pierce Barbara Puleo Denise Pulli Kevin Reed Monique Reese Caitlin Reinard Harry Rezzemini Jr. Carmella Rizzo Mark Robinson-Davis Cassandra Romero Thomas Ryan Md Sabbir Islam Simone Salgado Moses Samuel David Scherer Sanjoy Seal Donna Sladek Liam Smith Alison Snyder Issac Stalkol Dawn Swager Liana Tavares Lawanda Thompson Khary Townes Juby Varghese Marie Weinstein Lanae Williams Nicholas Woods Mary Wouter Mary Yeck For more information visit: AMHFCU.org Article Resource: www.foxbusiness.com/personal-finance See back page for all disclosures. B Frequently Asked Questions ULLETIN BOARD I just got a new cell phone number and I’m no longer receiving any of my eAlerts. What should I do? Events: Grand Illumination Saturday, November 29, 2014 Join us as we kick-off the Holiday Season with our Tree Lighting, Fireworks and sounds of the season with the Philadelphia Boys Choir. Updating your phone number on your account does not update your phone number for the eAlert service. You will need to update your new phone number on each eAlert you have set up for your account. Holiday Schedule: For further assistance, please call our Contact Center by dialing 215-969-0777 or 800-342-0008, or visit your nearest branch location. Tuesday, November 11, 2014 All offices closed in observance of Veterans Day. Thursday, November 27, 2014 All offices closed in observance of Thanksgiving Day. ATMs, Phone Teller, OnLine Teller, Mobile Apps, OnLine Bill Payer and Loans-by-Phone can be accessed any time. Golf Classic Raises over $36,000 For Kids-N-Hope Foundation Our 19th annual Golf Outing took place on October 13th, 2014. The outing’s proceeds went to the KidsN-Hope Foundation, which supports the Music Therapy Program at the Children’s Seashore House of the Children’s Hospital of Philadelphia (CHOP). Golfers enjoyed a brisk day on the green playing with friends and participating in raffles. We raised over $36,000 for the Kids-N-Hope Foundation, and we are that much closer to raising our Millionth Dollar for the Music Therapy Program at CHOP! When Should You Retire? A Message from the American Heritage Investment and Retirement Center Oh, what a difference a year (or two) makes! The age you choose to retire can make or break your best-laid plans. Why? Because this decision affects your finances in 2 ways. First, by waiting a year, you delay spending your retirement nest egg by one year. Second, not only do you delay spending your retirement savings, but you gain another year to put more money away for your retirement. How do most people decide? Recent industry research* found the usual reasons people choose a retirement date include; the thought that they had reached a socially acceptable age to retire, had unpleasant experiences at work, were offered generous retirement packages, or they had reached the age their parents retired. While these emotional reasons are very real, this study shows that very few people select a retirement date after they’ve determined (through a financial analysis) that they have accumulated enough savings to sustain them through retirement. In other words, it seems age, rather than assets, is the normal gauge used to determine a retirement age. Do Your Numbers Add Up? Disclosures (1) Annual Percentage Yield (APY). Rates listed paid on $1000 minimum balance. $500 minimum balance Share and IRA Certificates available at 0.10% lower Annual Percentage Yield. Bump-Up Certificates allow a one-time rate increase corresponding with current advertised 47-month fixed-rate or 59-month fixed-rate AMHFCU certificates. The new rate will remain in effect until the certificate maturity date. A penalty may be imposed for early withdrawals. All Rates are subject to change without notice. Accurate as of 10/27/2014. (2) $ 500 MACY’S gift card will be issued 15 business days upon purchase (or financing) of vehicle. Offer valid only on Enterprise vehicles purchased 11/01/14-11/30/14 and financed through American Heritage Federal Credit Union. Offer void when 7-Day Repurchase Agreement is activated. No cash advances. Cannot be combined with any other offers. Not valid on previous purchases. Restrictions apply. For details, see an Enterprise Car Sales Manager. Enterprise 12-Month Unlimited Mileage Roadside Assistance Package is provided by the American Automobile Association (AAA) and its affiliated clubs in the United States and Canada. The “e” logo, Enterprise, “The Perfect Used Car Package” and “Haggle-free buying. Worry-free ownership.” are trademarks of Enterprise Holdings, Inc. All other trademarks are the property of their respective owners. © 2014 Enterprise Car Sales. (3) Nationwide may make a financial contribution to the organization for the opportunity to market products and services to its members or customers. Products underwritten by Nationwide Mutual Insurance Company and Affiliated Companies Nationwide Lloyds and Nationwide Property & Casualty Companies (in TX). Home Office: Columbus, OH 43215. Subject to underwriting guidelines, review, and approval. Vanishing Deductible is an optional feature. Annual credits subject to eligibility requirements. Max. credit: $500. Details and availability vary by state. Products and discounts not available to all persons in all states. Nationwide, Nationwide Insurance, the Nationwide framemark, Vanishing Deductible and We put members first, because we don’t have shareholders are service marks of Nationwide Mutual Insurance Company. ©2014 Nationwide Insurance Company. All Rights Reserved. AFO-406AO.1 © Members Can Get Discounted Phone Service Through SPRINT! You can approach retirement with a greater peace of mind with a thorough retirement income analysis made available to all of our members through American Heritage Investment and Retirement Center program. This analysis will walk you through the many risks retirees face including longevity (living longer than planned), inflation, market volatility, low interest rates and healthcare costs. Don’t make the mistake of just making an intuitive decision about retirement. By combining your intuition, with a thorough look at your “numbers”, you can approach retirement with a game plan, not worries. Contact the American Heritage Investment and Retirement Center at 215-969-2967 to schedule a meeting with a Financial Advisor. Spending and Investing in Retirement, 2006, LIMRA International, Inc., and the Society of Actuaries Representatives are registered, securities are sold, and investment advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member NASD/SIPC, a registered broker/dealer and investment advisor, 2000 Heritage Way, Waverly, Iowa 50677, toll-free (866) 512-6109. Nondeposit investment and insurance products are not federally insured, involve investment risk, may lose value and are not obligations of or guaranteed by the financial institution. CBSI is under contract with the financial institution, through the financial services program, to make securities available to members. American Heritage Investment & Retirement Center (IRC), located at American Heritage Federal Credit Union, helps members organize their financial life and plan for the future. Securities sold, through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer. CBSI is under contract with the financial institution to make securities available to members. Trust Services available through MEMBERS Trust Company. The representative may also be a financial institution employee that accepts deposits on behalf of the financial institution. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CUNA Brokerage Services, Inc., is a registered broker/dealer in all fifty states of the United States of America. FR-1028846.1-1014-1116 For more information call 215-969-0777 or visit AMHFCU.org. 24 Hour/7 Day Account Access • NYCE ATM Network • Contact Center: 215.969.0777 • Phone Teller: 215.969.8200 • OnLine Teller: AMHFCU.org Federally insured by NCUA For a full directory of more than 7,200+ Shared Branches and 30,000+ Surcharge-Free ® ATM’s, visit AMHFCU.org Available on the App Store Provides up to an additional $250,000 of IRA Share Insurance ANDROID APP ON