NWO-CMCell,1" Floor,
BharatSancharBhawanJanpath
N e wD e l h-i 11 0 0 0 0 1
PhoneNo:23734305
Fax No: 23734304
r{nirCqnffirqftTFT}s
(|naf,srlilr|r)
BHARAT
S'IIICHIRIIIOAT{
TIIIITEO
AGqto,hfltn5ond
No. F.NO MOB-14/NWO-CM-||l/QoS(Structural
Revamp)12014-1il*L
Dated:28-01-2015
Sub: Norms for Staff and Vehicle at SSA/Area/CircleLevel - CM Vertical
Revamp)nfl4-15155 Dated:02-12-2014
Ref: 1) MOB-14/NWO-CM-Ill/QoS(Structural
Dated:19-01-2015
Revamp)12014-15156
2) MOB-14/NWO-CM-|ll/QoS(Structural
3) No 4-212014-Restg.
Dated23-01-15
procedurein ERPfor
CMTSnetworkmaintenance
VideRef 1 instructions
wereissuedfor implementing
the duidelines
CM verticaland vide Ref 2 detailedguidelineswere issuedfor uniformimplementation
by
Mobile
following
normsare
desired
Customers
the
the
acrossall circles.In order to deliver
QoS
proposed
network
Area/
maintenance
at
SS{
Proposed
vehicles
for
CMTS
to befollowedfor Staffsand
required
vertical
at
SSA
and
Area/Circle
for
CM
Circlelevel.Numberof Executivesand Non-Executives
receivedfrom
levelis calculated
basedon Dir/CM'sDO letterdated1&0$2014 and initialsuggestions
few Circles.lt will be finalizedafter receivingfeedbacksfrom Ckcles and final numberswill be
authority.
communicated
shortlyafterthe approvalof competent
1. Normsfor Staffsand Vehiclesat SSA Level
worksof BTSlnfraltems
Jobsat SSA level:Day-toDayrepair/maintenance
a. BTSInfraMaintenance
and sectrity is the
rent,
diesel,
hous+keeping
payment
for elec'tricity,
works like
and associated
which includes
maintenance
that
BTS
Infra
responsibility
of BTS Infra Teams. lt is envisaged
BTS
siteswill be
Diesel,
for
non-exchange
of
etc
activities
suih as O&M of BTY/PP,DG,A/C,filling
the out
ensure
that
responsible
to
out sourced.For out sourcedactivities8TS Infrateam will be
contain
invariably
should
sourcedagencyis givingserviceas per SLA contracts.The contrac{s
relevantclausesso as to protect BSNL in the event contractorfaits to deliver some of the
obligationswhich may affectBTS availabili$.As an example,tlg_conlractshouldbe
contractual
madein suchiway that if ageniy fails to achievethe desiredup time,the BTS.lnfrateamwill be
to mainiainthe u-ptim6on their outnorby engagingthird pgrtyvendorat the risk and
responsible
scrappingand handing
.o.t of th" agencywith whom contractis signed.ReplacemenUUpgrade,
andA,/Tof Infta
SSA'/Circle
store
In-charge
at
the
materials(e.g.Bfi/PPfto
overthe old/obsolete
Team.
of BTSInfra
items(e.g.BTY/PP)is the responsibility
foi maintenanceof lrifrafor around100 BTSs are i) 1 executivesat the levelof
Staffs'pr6posed
50%extra
background):
JTo/sbE/AcM,and ii) 2-3 TTA/PM(to be postedwithscience/engineering
per
team is
vehiclg
orovisionis madefor bircleswith difficulttdnain(e.g.NE RegionCircles).One
oroposed.
works of BSS ltems and
b. E!$-M-iiitenance Jobs at SSA level: Day-te.Dayrepair/maintenance
of FiM/anciSM/ faults,regularsite checks.suchas VSWR
issociateoworksincludingrectification
clock calibration,handoververification,antenna azimuth/orientation
measuremenvreAificationf
per
check.activitiesrelatedio EMF compliance,measurementand submissionof reportsas
BSS
Teams'
of
etc is the responsibili$
of TERM/TRAI,
requirement
jobs
of Mini-Link
repair/maintenancervorks
bay-to.Day
like
maintenance
System
M1,ry
and
Mini-Unt
antenna
faults,
5111\7
and
and assotiated works including reclificationof FI711\;
S'rt.rr
BSSteam'
check,etc areto be doneby respective
aiimuth/orientation
(e'9.BTs/Bsc'Mini'
mate,ials
anatrangrls'91fheold/obsolete
n"pi"."r"ruupgr"oe, jt
Team.
of.BSS
"cr-ffiSS-lrcircte,
Rrf-ofBsSitemsistheresponsibility
t_in'i;
totnestorbin-charge
atCircle
Team
RF
Planning
to
feedback
giving.dav-toiiry
worrst-GJrivetesting,
ni 6ptiriration,
orientation
(e.9.
antenna
Team
of
RF
Planning
grfanc"
i"""i?rJ i"rii"g
".ttni""li1
Team.RFplinningT99mqt Circlelevelwill
"ppropri"i"
ot nF Otdmisation
,".pon"iOifii'
etc is the
change),
procured
by all
(already
toolslikeGladiator/Actix
theDriveTestr""uftt iri Jo.i processing
analyse
planning)
power
(e.g'
optiIization/frequency
tlbt"iuent actions
circlesof BSNL)and
is
"rgg;tt
Team.ontoptimisationTeamper500BTS/NodeB
opiitid"tion
-optiri'risjtion
dini
*ni.n *ilr beundertaxen
with
SSAs
for twothreesmall
teamcanbe responsible
oneir
Therefore
orooosed.
combinedBTS/NodeBcount
of around sQp.^slaffs
proposedfor aft BSS jobs includingRF
o{'#119"il
attnerever
orrd/Soeincnr,
and
ii)
lij i::::-30,.?_ItlL::::*:?_'L1:_.'iJ$[es
il,'il;:,"#Thl3''.i
circleswith difficulttenain (e.g. NE Region6ircret). on"
*fiY?,f}'l[=n1gjoo_s qs,A/.n,"rrciiri";;hicle oer team i-snrnnnea,
ceworks
3::: Network
?!
of
core
lter;ns
and associated
worksinctudinl'6;"nt;#:l'iilil"i;,ffi;#"#t,"J
TERM/TRAI/LEAs,
rectification
of HA/t'and sA|/ fauftsfor improvingKey eos parameters
for the
circleis theresponsibility
of core Network
reams.
ReplacemenuUpgrade,
icrappingand handingoverthe old/obsolete
materials(e.g.MSc/BTy/pp)
to thestoreIn-charge
at ssA/cirite is the responsibility
of core Networkream.
staffsproposedfor all core NetworkJobsof arounosoo
BTS/NodeBs
are i) 2 executives
levelof JTo/sDE/AGM,
and ii) 2-3 TTA/PM(to be poriuowith science/engineering at the
background);
Minimumone executiveand two non-execuiive
is.'proioseoper ssA. Additionalmanpoweris
proposedat Area/circlelevel to combinethe mainienance
activitiesof 2-3 small ssAs. core
Network
ream at co/Ao wilf.be responsibte
for maintenance
of commonequipments
likesGSN,
MPBNnodes,
"!9
d. Sa|esActivitiesrorc@ve|:EverySSAisproposedtohavededicatedSa|esTeamsfor
CMTSvertical'ForsmallssAs the ssA i"trc mayreport
to DGMsales at Area/circielevel.DGM
Salesat Area/Circle
level can.-bet"rponriblefor the sates
-r"rponribifities
of afl verticatsi.e. cM, cFA and
Enterprise)'
In additiolto jobs/functions
as per existing 'safes
issuedby s&M Unitsof
BSNLco' o&M activitiesor ccrus are the responsibilii
of
Teamat sSA fevel.Excfusive
riorniriooBrssitesarei)2 executives
atthe
l"tSlij'?fff:flj?l,ill,s:r:^f,?.Iult'*jljp.Is,ro'
levelofJTo/sDE/AGM,
andit)z-s.rrA/PM
(tobeposteJ
*itnmarr<etin;-s;ilaJr?."-;Hffi:ftff
uehicf for
"t
salesTeams to be providedas pei exisiinqnorms
of s&M unitsof BSNLco.
"r"
2. Normsfor Staffsat Area/Gircle
Levelin CMVertical
a' Jobsof CMTSUnitsat circrerever:Ail worr
andcore,and
_o&Mfor Infra,.BSS
s&M) for cM verticaris
"ilcutions..(i.e.
responsiuirity
or-r""p"aive cM
pranning,
units
tdn
l*"r.
.the
Procurement,
Tenderandothercommon
wori<s
rorctri verticalis theresponsibility
"i
of CMTSTeams
atcircre
Lever.
Additionar
G_gnga"u
gr".ngr"o.t"
roieffi;-dJ'ilu'"il
when
major
expansion/upgrade
works:j:ff_"*
wjtl!9 -u1!9{afen(e.g.ph-i expansion
projects).
Numbers
of
Executives
withappropriate
numbers
ofDGMy-G_Ms
forpioi"eamonitoring
is to beposteddepending
onvolume
or
orstafra toa;;i,il'i" t p.i""tLitirj-GJiii'i# expenditure
P-r)1o.rlq
Pe.froiect.rrovision
rsrobebooked
inCApEX
r"..p:q'y".projecr
"
(e.s.
pl.tlq
Fh_z"rplGrip;"il,
iwi,;rqect,etc).
b' Theexecutives
undercM vertical
at circd 6veiirE i""pon"iote
ror:fil l+iibrviR works;(ii)
resurar
update
of RFdatain.prannins
toor,(iii)anarping
ohu"
tjJ
o"i" ;1.rjg1ii.;'iii"aions
ofRF
optimisation
Teamsat ssA.rever;'(it);il'rtl#:ffis
term
pranning
for
circre
wise
network
upgrade/expansion
e'g. decisionon nurirber
of newBis/NodeBandtheirlocations;
(v)operation
in praceor.goingto oe estaorirreJiiand(vi) misc
-(arready
works
(e.s.timelv.sisning
ofagreement
iorAtvtcl
i"i drtiisl."ltliijiJj'
:?iT?t
ulrcle
levelExecutives
undercM Vertiialat circlelevelwillalsou" ,*p".riii" 1",i,i"rrssAand
iu",on,,.r.rr"
andredressing
the grievances
of the customers
whobookedgorql"int [J"-tJto-nJworr issues;
through
callcentre'comDlaint
relatedto s&Missueswirru" a""rt'oyd"i'e" i- M;ri;iirg Teamsat
Area/circte
rever.
Around'3Gr
ooJ""riiu"t p"i-.i-riil.o proposed
fortheaboveiobs.
Executives
underBrs Infra,BSS,sares-inJcil N;t*;ri,;;;d;;;-;;J;fi;"re
reverare
responsible
for planning,
procurement,
coordination
andmonitoring
the
aaivities
ioiiespective
luncttons
loo
including:
' BTSInfrarerated
commonyvo{s- pranning
for repra^cemenvupgrade
of Infrartems(e.g.BTy,
life
A/9,_9tc),
render
for.tnfra
o&M
outsourcins,
rni[-s.r"., hi,i;"s;lp's;tE'rJ#rt colrection
lP,
fromallssAs andsubmission,
etcarettrJrespln"ioiiity
ot BTSlnfraTeamat Area/circte
level.
staffsproposed
forall BTSInfrarelatedwo*Jhi Clr,|isatArea/circte
levet
for
around
s00
BTs
sitesarei) oneexecutive
at the reveror .nolsDe/Abru,
and
ii)
2
TTA/PM
(to
posted
be
with
Science/Engineering
background).
. t,DUreraredcommonw9$9 lilg planningfor replacemenUupgrade
of BSS ltems(e.g.BTS,
NodeB,
BSC,RNC,Mini-Link,
etc),'tendeiior
nr-dptimisation
(if required
to beoutsourced
fora
andmonitoring
of circreleverNoc
SSA or for a group of SSA), engagementof agencyfor complianceto TERM/TRAI,report
etc are the responsibility
collectionfrom all SSAsand submission,
of BSS Teamat Area/Circle
level.Staffs proposedfor all BSS worksfor CM Verticalat Area/Circlelevel for around500
BTS/NodeB
and ii) 2-3TTA/PM(to be posted
arei) 1-2executivesat the levelof JTO/SDUAGM,
withScience/Engineering
background).
. CMTSSales and Marketingrelatedcommonworks like planningfor replacemenUupgrade
of
networksfor Sales&Marketingactivities(e.g.CCN,SancharSoft,etc),Tender/EOlfor Salesand
schemes,provisioning/change
of SlM, CAF
Marketingactivities(e.9. campaignfor promotional
management,
etc), allocationof lMSl numbers,reportcollectionfrom all SSAsand submission,
of Sales and MarketingTeamsat
CAF complianceto TERM/LEAs,etc are the responsibility
proposed
for all Sales and Marketingactivitiesfor CM Verticalat
Area/Circlelevel. Staffs
and
Area/Circle
levelfor around500 BTSsitesare i) 5 executivesat the levelof JTO/SDE/AGM,
iD5 TTA/PM(to be postedwith marketingSciencebackground).
. Core Networkrelatedcommonworks like planningfor replacemenVupgrade
of Core Network
Items (e.9. MSC, SGSN, MPBN, etc), coordinationwith teams at SSA for complianceto
of
reportcollectionfrom all SSA and submission,etc are the responsibility
TERM/TRAI/LEAS,
CoreNetworkTeamat CO. Staffsproposedfor all CoreNetworkWorksfor CMTSat Area/Circle
andii) three
are i) two executivesat the levelof JTO/SDE/AGM,
levelfor around500 BTS/NodeB
background).
TTA/PM(to be postedwithScience/Engineering
of small capacityBattery(400AH&600AH)and smallcapacityPP (up to
c. Tenderfor procurement
of CMVerticalat Circlelevel.Theactivities
of the executives
200A)for BTSsitesis the responsibility
replacement
and returningof old materialsto the
will be monitoredby CM verticalhead;installation,
storeis to be doneas a turnkeyprojectsand A,/Tof theseitemsis to be doneby BTS lnfrateamat
SSA level.CM verticalhead will collectthe requirementof small capacityBTY &PP from CFA
verticalheadat Circlelevelfor exchangeBTSsitesfor combinedtendertwicein a year
3. Normsfor Staffsat SSA,Area/CircleLevelfor all Verticals
authorities,
to labourenforcement
a. Workswhichare commonfor CM,CFAand EB e.g.compliance
are to be
for
staffs
EB
Norms
CM,
CFA
and
activities.
level
for
all
at
Circle
ESl,etcareto be done
decidedby GFAVertical.
locationsand rentrevisionof existingBTSsitesareto be done
b. Rentingoflites for new BTS/NodeB
for monitoringthe rentingrelatedactivitiesfor all
by SSA.One unitat Circlelevelwill be responsible
CFA
Vertical.
sites.Normsfor staffs are to be decidedby
c. Jobsat CustomerServiceCentres(CSCs)(e.9.receivingpaymentfor Post Paid Bills,givingnew
resolvingcustome/sproblems,etc) are to be done by ssA for cM, cFA and EB
connections,
Verticals.One unit at Area/Circlelevel will be responsiblefor monitoringthese activitiesof CM
verticalthroughCSCsfor all SSA.Normsfor staffs are to be decidedby CFA_V_ertical.
of largecapacityBaftery(>600AH)and largecapacityPP (>2004)for BSC
d. Tenderfor pr6curement
is
to
be done at Circtelevelby CFA verticalhead.A,/Tof theseitemsis to be
and Corelrietworks
of suchBTY
doneas perexistingnorms.CM verticalheadat Circlelevelwill submitthe requirement
staffs are
year.
Norms
for
in
a
tender
twice
combined
level
for
&pp to iFA vertic;i headat Circle
to be decidedby GFAVertical.
e. Storewill be commonat Circle/SSAlevelfor CM,CFAand EB verticals.All newmaterialsfor CMTS
are expectedto be deliveredat site underturnkeyprojectand
networks(evenfor replacement)
'store.
and immediately
The materialswill be notionally_received
hencenot to be kept in BSNL
handedoverto the agencyby the respectiveunitsat Circle/SSAlevel.Scrappingis to be doneby
tne unitneaO(e.g.ef-S tniraieam nelo at SSAand Circlelevel.Afterscrappingthe materialswill
of
be handedovir to the storein-chargeai CircldSSAleveland disposalwill be the responsibility
storein-charge.Norm! for staffs are to be decidedby CFAVertical.
G respective
4. Normsfor Staffsand Vehiclesat ZonalCentresin CMVertical
a.
- Zonal Network Maintenance Jobs: Planning & procurement for .upgrade/replacement,
works ol Zonal Networkltems and
Day{o-Day repair/maintenance
installation/commissioning,
coordinationwith Circles,MPLS
SM/
faults,
oi HM/ and
associatedworks includingre6tification
(e.g.
Datathroughput)in the Zone is the
floO" fn-"n"rg"", etc for iirprovingKey QoS parameters
of the ZonalCentreTeams.
responsibility
b. ZonalCentreNetworkltemsare classifiedin four Units:B&CCS:lN: VAS andWirelessCallCentre
wscc)
underdifferentunitsfor day{o-dayO&Mactivities
c. StaffingNormsfor executivesand non-executives
are decideddepending
on numberof Networkelementsand theircapacity(e.9.SMSC,MMSC,
OTA,CTOPUP Services,SDP,WAP Server,GGSN,etc),volumeof CMTSnetworks(numberof
BTSNodeB)andnumberof customersin theZone.
d. FoeZonesnot handling\MrelessCallCentresOperations,
staffsproposedwill be placedunderthe
concerned
DGM/GMlookingaftertheWSCCactivities.
works.
e. Additionalmanpoweris proposedfor planning,tender/procurement
and miscadministrative
with all interconnecting
units(e.9.MPLS,Circles,VAS Providers,Other
f. For effectivecoordination
and ensuringuniformityin servicedeliveryacrossthe circles
CMTSOperators,etc) and monitoring,
proposed
to be headedby one PGM levelOfficer.One DGM
in the Zone,each ZonalCentreis
planning
for the ZonalCentreand GMs responsible
for O&M
lookingafterthe
and administration
activitiesof B&CCS,lN, VAS andWSCCwill reportto PGM.
g. Vehiclefor AGM.DGM.GM/SrGM
and PGMis to be providedas per existinqnorms
5. Normsfor DGMand Senior level Officerat SSA/Area/Circle
Levelfor CM Vertical
a. Normsfor DGMat SSAlevelfor all activities(underInfra,BSS,Coreand Sales)is basedon 2 DGM
per500BTS/NodeB.
SSAswithsay400 BTSand 100NodeBwillhave2 DGMsonefor Salesand
one for O&M activitiesrelatedto Infra,BSS and Core.SSA whichis havingyearlyrevenueof 10
CrorewillhaveoneDGMinesoectiveof numberof BTS/NodeB.
b. Numberof Executivesfor Accountingand Financialactivitiesin the grade of DGM/GMis to be
postedas perexistingnorms.
c. Normsfor SrGM/GMat SSA levelfor all activities(underInfra,BSS,Coreand Sales)is basedon
oneSrGM/GMper 1000BTS/NodeB.
SSAwhichis havingyearlyrevenueof 50 Crorewill haveone
SrGM/GMirespec{iveof numberof BTS/NodeB.
d. KolTD,CHTDand CircleshavingBTS and NodeBof 4000and more or revenueof Rs 300 Crore
andaboveis proposedto haveone PGMat circlelevel.
e. Vehiclefor DGM.GM/SrGM
and PGMis to be providedas perexistinqnorms.
6. Normsfor SupportStaff and Staff for Accountingand FinancialActivities in CMVertical
a. SupportStaffs(i.e. PS/PA/Peon)
for AGM/DGM/GM/SrGM/PGM
is to be providedas per exisling
norms.
b. Numberof Executives
for AccountingandFinancialac{ivities(i.e.JAO/AO/CAO)
is to be providedas
perexistingnorms.
c. Vehiclefor Accountinqand Financialactivitiesis to be providedas per existingnorms.
Basedon the abovenorms,the numberof non-executives,
the numberof executives,the numberof
DGMs,the numberof GM/SrGMs
andthe numberof PGMsfor Planning,
O&MandSales& Marketing
activitiesin CM verticalat SSA and Area/Circlelevel for individualSSA, 26 Circlesand four Zonal
Centresis attachedfor information
and necessary
actionsby all concerned.
CGMsof all TerritorialCirclesare requestedto lookintothe proposaland sendfeedbackif anychanges
are required.Any modification
in the numberof manpowerneedto be justifiedwith detailedjob/function
wisebreakup.Commentsandfeedbackif anymustreachthis officeby 09-02-2015
positively
so thatthe
normsfor Staff and Vehiclefor CM verticalcan be finalizedand put up for approvalof competent
authority.
Thisis issuedwiththeapproval
of SrGM/NWO-CM
BSNLCo.
N*3;n'
(A Vermd)
AGM (NWO-CM-ilr)
Copyto:
1) PPSto Dir (CM)/Dir(CFAy Dir (EB)/Dir (HR)| Dir (Fin)- for kindinformationplease.
2) CGMsAll Circles- for feedbackand commentsif any modification
is required
3) SrGM/GMZonalCentres- for feedbackand commentsif any modificationis required
4) SrGM(CIT/GM(ERP)BSNLCo - for information
please
(PP-S&M)/GM(NWP-GSM)/GM(VAS)/GM(F|n-CM)
5) SrGM(IS)/GM
BSNLCo - for feedbackplease
6) GM (Restg.)- For consideration
againstletterNo 4-212014-Restg.
Dated23-01-15
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