telecoms.comarch.com Comarch Next Generation Service Fulfillment Comarch Next Generation Service Fulfillment (NGSF) helps CSPs automate their service fulfillment and delivery processes, and reduce time to market thanks to employing the catalog-driven fulfillment concept. NGSF is an important enabler for launching digital services delivered in sophisticated value chains. Thanks to catalog-driven orchestration, NGSF enables quick introduction of new services delivered on top of existing technological silos. This allows for step by step transformation programs without the need for huge up-front investments that would normally be required for the complete redesign of the existing IT ecosystem. The solution assumes building services from pre-defined components managed in the service catalog, thus reducing time-to-market for new services and enabling CSPs to quickly launch and deliver new offers, maintaining a high level of innovation of their product portfolio. It supports the complete service fulfillment process: inventing the customer service, modeling it and then orchestrating network operations. The system is based on the TMF SID:CFS-RFS-R model, as a result system operators can easily define new services directly in the service catalog, without having to understand the technical aspects of the employed SOA technology. The Solution The solution can be pre-integrated with Comarch Network Inventory and Comarch Configuration Management, for better capabilities in the area of drilling down into the resource model and orchestrating resource configuration management. SERVICE FULFILLMENT SERVICE ASSURANCE CRM CRM Customer Facing Services Capture customer needs Calculate customer service impact Resource Facing Services Identify what technical services are required Identify impacted technical services Resources Allocate resources Identify faulty resources CUSTOMER NETWORK SOLUTION COMPONENTS · · · · · · Comarch Service Order Management Comarch Service Fulfillment Comarch Service Catalog Comarch Service Activation Comarch Service Inventory Comarch OSS Process Management telecoms.comarch.com Benefits IMPROVED TIME TO MARKET · Quick launch and delivery of next-generation convergent offerings (including content-augmented services) regardless of the underlying technology · Shorter product lifecycles thanks to the service fulfillment process being based on a central product & service catalog MORE CREATIVITY FOR PRODUCT / SERVICE MANAGERS · · · · Easy assembly of new services (thanks to reusing pre-defined service components) boosts the creativity of product /service managers Leveraging SOA for service composition improves reusability of service components Facilitated incorporation of partners’ services into the portfolio supports the strategy of a service aggregator Easy to use even by non-technical staff CLOSING THE GAP BETWEEN BSS AND OSS · Improved relation between the service offerings and network capabilities, thanks to centering the service fulfillment process around the integrated product & service catalogs · Enhanced customer experience and lower TCO, as a result of an automated, cost effective service fulfillment process · Customer centricity – the solution inspires a shift of the core competence from network operations to customer service innovation INCREASING EFFICIENCY & CUTTING COSTS · High degree of service fulfillment automation thanks to basing the solution on the TMF SID CFS-RFS-R model enables lowering the service launching and delivery costs · Service Inventory as an integration hub for third party service components and existing legacy systems (the latter can be orchestrated by Comarch NGSF – no need for a “big bang” approach) · Solution based on industry standards and best practices: SOA (Service-Oriented Architecture), TMF SID, TMF SDF, MTOSI-SM, OSS/J, eTOM, NGOSS · Faster and more cost-efficient integration of the service infrastructure · Minimized maintenance costs (as the solution can replace many vertical OSS systems) · Easy step by step consolidation of many vertical OSS systems to a horizontal platform Reach your customers with new digital services before your competitors do Achieve full customer centricity by aligning network operations with real service quality on the customer’s side Automate the service fulfillment proces, built around centralized product & service catalogs Quickly build new services from pre-defined components Keep the costs of launching and delivering new services in check Easily incorporate partners’ offers into your portfolio Comarch SA Al. Jana Pawła II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: [email protected] Comarch BSS/OSS – the flexibility you need in the digital era Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs,increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability and are complemented with a range of services. The company’s flexible project approach and a variety of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS. More information: telecoms.comarch.com
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