IT Analyst Role

 Technical Business Analyst – Restaurant Technology
As McDonald's continues to grow and evolve we remain dedicated to the enjoyment of our customers,
whom we've been satisfying in Australia for over 40 years. With more than 930 restaurants in Australia,
employing over 90,000 people and serving 1.7 million customers every day, we are proud of the
contribution McDonald's makes in the community and to the national economy.
McDonald's has an opportunity for an enthusiastic and confident individual to join the Information
Technology team, based at Thornleigh on a full time basis. The McDonald’s IT team is a close knit and
dynamic team, playing an integral part in delivering technology tools for McDonald’s Restaurants in
Australia and New Zealand.
As a Technical Business Analyst, your role includes:
Enabling Technology solutions to McDonald’s restaurants that are aligned with business
requirements and IT strategies, to help us deliver enjoyment to our customers and employees.
Software Development life cycle execution and management of cloud solutions.
Working collaboratively with key business units to bridge operational requirements with the use
of technology solutions or processes.
Performing systems analysis to identify development opportunities to maintain and improve the
reliability of solutions.
Develop technical and business requirements
Conducting quality assurance and acceptance testing on delivered solutions, ensuring solutions
meet requirements.
Implementation of new applications and technology developments across the Business units.
Preparing and reviewing technical and operational training materials for new technology
Developing and reviewing manuals, procedures and user documentation to a high standard of
Providing technical support for internal service partners, business units and restaurants.
To be successful in this role, the ideal candidate will have the following skills, experience and
A minimum of 3-5 years of experience working in the field of Software Development / Technical
Business Analysis / Business Analysis
Proven Experience in all aspects of the Software Development Lifecycle, preferably in .NET
Tertiary qualifications in Information Technology
Knowledge of food services industry; specific experience in the quick service restaurant industry
not necessary but highly regarded.
Excellent written and verbal communication skills – particularly the ability to adapt
communication style to various audiences.
The ability to identify, articulate and capitalise upon development opportunities for improving
systems and processes to support business objectives.
A strong understanding of emerging technologies.
Excellent data management and time management skills.
Demonstrated ability to focus on exceptional customer service.
Please forward all cover letters, resumes and confidential enquiries to:
Hayley Baxendale
[email protected]