If you are an offender who has taken these steps and are still dissatisfied with the decision … You can write to the Prison and Probation Ombudsman at Ashley House, 2 Monck Street, London, SW1P 2BQ, within three months of your appeal decision if you have:  Been under the supervision of a Probation Trust  Been housed in probation accommodation  Had a report prepared about you for use in court Contact details: Westinghouse 34 Marshfield Road Chippenham Wiltshire SN15 1JT 01249 461577 If you are not an offender, or if you have taken these steps and are still dissatisfied with the decision… The Parliamentary Ombudsman can consider your complaint if it relates to maladministration by Wiltshire Probation Trust. However, the Parliamentary Ombudsman will normally only take on a complaint after you have first tried to resolve the complaint and received a response. Making a complaint If after receiving your response from Wiltshire Probation Trust you are still unhappy, you will need to ask your local Member of Parliament to refer the complaint to the Parliamentary Ombudsman for consideration. A complaint form which gives all the information you would need can be found online www.ppo.gov.uk or can be requested by calling 0345 015 4033 www.probation.homeoffice.gov.uk Complaints Leaflet Getting it right is important to us It is best to talk If you are not satisfied with the outcome Wiltshire Probation Trust (WPT) works to a high standard and we hope this is reflected in your experience of us. In the first instance it may be appropriate to have a face to face meeting or a telephone conversation with the person involved as this can often solve the problem. If this is difficult, ask to discuss it with a more senior member of staff. (Contact details can be found overleaf.) You have two weeks in which to appeal after receiving the outcome. You should write to: Pen to Paper Informal: Alternatively you can make an informal complaint in writing if you wish. You should write to the manager of the person who is the subject of your complaint. (Details of how you can get this information can be found overleaf.) Explain why you want to appeal. The Secretary will acknowledge your letter within one week of receiving it. That sounds fine – but what if I have a complaint? Complaints can be made by anyone who is unhappy with the service they received from the WPT including, but not limited to:  Offenders  Victims of crime (or their family) To be considered, your complaint has to be about an action or a decision taken by WPT probation staff , the Wiltshire Probation Trust Board, a Board member or members, a contractor, agent or volunteer working WPT. You can also complain about a failure to take action or make a decision by any of these people. We can’t look into something that is already being investigated by the police or subject to a decision of the courts, statutory tribunal, Parole Board, Crown Prosecution Service or the Criminal Cases Review Commission. If you have a complaint you should contact a member of Wiltshire Probation staff immediately. It is important that the matter should be investigated while everyone’s memory of events is still fresh. Your complaint won’t normally be considered if it is about something that happened more than three months ago, or that you could have known about more than three months ago. Formal: For formal complaints you should put your complaint in writing, sign it and send it to Wiltshire Probation Trust’s Chief Executive at Westinghouse, 34 Marshfield Road, Chippenham, Wiltshire, SN15 1JT. Within one week of receiving your letter the Chief Executive will write to explain how your complaint will be handled and the date when you can expect the outcome. If your complaint is about an issue involving the Chief Executive, you should address your letter to the Secretary of Wiltshire Probation Trust at the same address. The Secretary of Wiltshire Probation Trust, Westinghouse, 34 Marshfield Road, Chippenham, Wiltshire, SN15 1JT. A panel, including at least one Board Member, will look at your appeal. They will consider whether the proper procedure was followed and whether the decision made was reasonable based on the facts. They may, but generally do not, ask to meet you and the investigating officer. The outcome will be sent to you within one month of receipt of the appeal. The panel will let you know if they need longer to make a decision.