Charter Email Email Addresses – Create / Manage You can create and manage your email addresses from your My Account. If you have not already done so as the primary account holder, you will need to create a Charter Identity before you can create and/or manage email addresses. 1. Go to connect.charter.net 2. Select either:  Create New Charter ID  Login To create a Charter ID simply follow the steps below: 1. Go to connect.charter.net and select Create New Charter ID off very top right menu 2. Enter appropriate information: a. Last Name b. Service Address c. Zip Code d. MAC Address* *A MAC Address is only required to create a new Charter ID when you are accessing the Internet from a device that is not connected to your home network. Click the link for instructions to t find your MAC ID on your modem. 3. Select Next Create Charter ID Customize your Charter ID 1. Enter what you would like your Charter ID* to be. * You can check the availability of your Charter ID request by entering it and selecting the Check Availability link. 2. Enter Password 3. Confirm Password 4. Enter Contact Email 5. Enter Contact Phone Number 6. Select Security Question from dropdown 7. Enter Security Answer 8. Accept Terms and Conditions 9. Select Next *You will receive confirmation that your Charter ID was successfully created. Requirements for Charter.net email address Usernames must have:  Minimum length of six (6) characters.  Maximum length of forty (40) characters.  Alphanumeric characters (a-z) (0-9).  Usernames are not case sensitive. Only the following symbols are allowed in a username:  . (dot)  - (dash)  _ (underscore)  All other symbols are not allowed. NOTE: Usernames must not begin or end with any symbol and must not include consecutive symbols. Requirements for Charter.net email passwords Passwords must have:  Minimum length of eight (8) characters  Maximum length of twenty (20) characters  Alphanumeric characters (a–z) (0-9)  At least 1 UPPER case alphabetic character  At least 1 lower case alphabetic character  At least 1 numeric character The following symbols are allowed in a password: @ # $ % ^ & * ( ) _ + | ~ - = ` { } [ ] : ; < ? , . / Symbols not allowed include: \ (back slash) and “” (quotes) NOTE: The password CANNOT match the username or the phrases: 'password', 'changeme', 'charter', '123', 'abc', 'zxy' or 'default'. Log in to your Charter account 1. Enter your User ID 2. Enter your Password 3. Select Submit Forgot Charter Identity Name Select Forgot ID? from the Login screen. 1. Enter Last Name 2. Enter Service Address 3. Enter Service Address Zip Code 4. “Type the Text” you see in the Captcha box. NOTE: If you cannot determine the information in the Captcha box, you can select the refresh icon to get another set of text. As an alternative, you may also utilize the speaker icon to receive an audible rendering of the Captcha. 5. Select the ID from the list of IDs associated with your account (if applicable). 6. Answer the Security Question. * A confirmation window will appear with the User ID displayed. To View/Manage your email select Email Email – Quick View Navigation The email navigation bar provides quick access to many functions:  New Email – (pencil) Compose a new email in a new tab. From the drop down you may select to compose either a New Email or New Contact.  Get Mail – (envelope) Checks for new messages  Reply – (left arrow) Sends a message back to the sender.  Reply All – (double left arrow) Sends a message back to the sender and to all of the recipients on the email.  Forward – (right arrow) Sends the original email to another recipient.  Spam – (folder with X) Use this command to send emails to the Spam folder. Email messages in the Spam folder, and will be automatically deleted after 14 days. Charter receives feedback on messages marked as Spam.  Delete – (trashcan) Use this command to send email to the Trash folder. You may permanently delete an email by going to the Trash folder and selecting “Delete” again, confirming that you wish to delete the email; otherwise, email in the Trash Folder is automatically deleted after 3 days.  Help – (question mark) Directs you to Charter’s email support content.  Move Mail – (envelope/arrow) Allows you to move selected mail to specified folder.  More – (cog) Available options will change depending on whether or not an email (or emails) has been selected. o Select All – Select all emails in the current folder o Deselect All – Deselect all emails in the current folder. o Flag – Mark an email for follow up. o Remove Flag – Remove a flag from a previously flagged email. o Mark as Read – You may mark an email as read even if you haven’t opened and read the message. Marking an email as read will make it look like an old message the next time you check your inbox. o Mark as Unread – You may mark an email as unread even if you have already opened and read the message. Marking an email as unread will make it look like a new message the next time you check your inbox.  Pane View – Choose between the 2-Pane and 3-Pane views.  Search Mail – (magnifying glass) When a term is entered in the “Search Mail” field, the “From” and “Subject” fields are queried for the term. If you wish to conduct an Advanced Search, enter the term you wish to search for and set the desired parameters within the fields displayed in the Advanced Search drop down menu. *Note: The two search functions are independent of one another; an Advanced Search will only be conducted on the parameters set within the drop down menu. To Read an Email Double click on the email  In the 2-Pane view, the email will open in a new tab.  In the 3-Pane view, the email will open in the reading pane. Additional Options Available From an Opened Email Message Display Images – Images from external sources can be harmful to your computer, use this option to display images within the open email.         Reply All – Send a message back to the sender and to all of the recipients of the email. Forward – Send the message exactly as it appears to another contact. Forward Attachment – Forwards the email to another contact as an attachment. Mark as Read – You may mark an email as read even if you haven’t opened and read the message. Marking an email as read will make it look like an old message the next time you check your inbox. Mark as Unread – You may mark an email as unread even if you have already opened and read the message. Marking an email as unread will make it look like a new message the next time you check your inbox. View Headers – This will allow you to view the source from which the email was sent. Print – Print the message. Download Email – Open or save the email to your computer Inbox Management Options Sorting Messages – The ability to sort your Inbox is currently not an available option Search for an email – Open the folder you wish to search in, then type the term you wish to search for in the “Search Mail” box. By default, the search will be conducted on the “From” and “Subject” values; highlighted results will be returned. Advanced search – Select the drop down on the left side of the search box, and type to term you wish to search for in the appropriate field. Delete an email – Check the box (or boxes) next to the email you wish to delete, and then select the “Delete” option from the main navigation; this will send the email to the “Trash” folder. Restore an email(s) from Trash – To remove email from the “Trash” folder, check the box (or boxes) next to the email you wish to remove from the “Trash” folder and drag and drop the email back to the inbox – or the folder in which you wish to place the email. Empty Trash – To permanently delete an email from the “Trash” folder, check the box (or boxes) next to the email you wish to permanently delete, and then click on the “Delete” option from the main navigation again. You will be asked to confirm you wish to delete the email. NOTE: Once you permanently delete a message you cannot retrieve it. To Compose an Email  Select New Email from the left side of the navigation bar; you may also select New Email from the drop down.  Contacts will auto-populate as you begin to type the first few letters of the recipient’s name in the “To” field.  Formatting options are available above the body of the email.  The commands in the lower right hand corner allow you to: o Attach a file from your computer o Save the email as a draft o Request a read receipt o Send the email New Message Window Toolbar The New Message window has several options. When you send an email, you have three places in which to place a recipient’s address (To, Cc, Bcc). To: Field to place the address of the primary person(s) or audience of your message.  Start typing in the To field. A list of entries from your Contact will appear. Subject: Field to place subject of email Cc/Bcc: Field to place the address of additional person(s) or audience of your message.  Cc – Carbon Copy – When you place a recipient's address in the Carbon Copy field, both the recipients in the To field and Cc field can see the message as well as all of the recipients and addresses that will receive the message.  Bcc – Blind Carbon Copy – When you place a recipients address in the Bcc field, the recipients are not viewable to the recipients in the To or Cc fields. Files: Displays the title and size of any items that have been attached to the email. To delete an attached item, select the X next to attachment. You will be asked to confirm that you wish to delete the attachment from the email. Format Menu – If you wish to change the font, size, style (bold, underline, italic) or color of your message, you can use this menu.  B-Bold – Clicking the “B” while composing your email will make text bold. This can also be utilized after you have typed your message by highlighting the text and clicking “B.”  I-Italicize – Clicking the “I” while composing your email will make text italicized. This can also be utilized after you have typed your message by highlighting the text and clicking “I.”  U-Underline – Clicking the “U” while composing your email will make text bold. This can also be utilized after you have typed your message by highlighting the text and then clicking “U.”  A+ – Clicking the “A+” will increase the font size.  A- – Clicking the “A-” will decrease the font size.  Left Justify or Right Justify – allows for the text of the email to be aligned either to the right or left of the page.  Font Color – To change your font color, open the dropdown and choose selected style.  Add Link – To include a link in your email, click the chain image, copy and paste the URL address, type a description, choose your target and click set.  Bullet or Numbering – Adds either bullets or numbering in the email for creating lists. Attach from Computer button – Use this button to add attachments such as files, pictures, movies, links, etc. Save As Draft button – Clicking this will save your message in a ‘Draft’ folder so you can continue composing it at a later time. Read Receipt button – Requests a “Read Receipt” from the recipient once an email has been read. Send Email button – Use this button to deliver the message to the assigned email address(es). To Reply/Reply All or Forward an Email 2-Pane view  In 2-Pane view, check the box next to the email you wish to respond to and then select the appropriate action from the main navigation.  Alternatively, from an open email, you may also use in the navigation within the email. 3-Pane view  In 3-Pane view, either check the box next to the email you wish to open, or open the email in the reading pane, then select the appropriate action from the main navigation. Note: When forwarding a message the original message is automatically forwarded. Contacts – Quick View Navigation The contacts navigation bar provides quick access to many functions  New Contact – Creates a new contact/contact card.  New Group – Creates a new contact group.  Edit Contact – Edits an existing contact.  Delete – Delete an existing contact.  Mail – Compose an email to a selected contact.  Import – Import a contact or contacts (stored on your computer).     Export – Export a contact or contacts from your Charter email contacts. Help – Will direct you to Charter’s email support content. Move Contact – (envelope/arrow) Allows you to move selected contact to specified group. More – Available options will change depending on whether or not a contact has been selected. o Select All – Selects all contacts in a contact group o Deselect All – Deselects all contacts in a contact group o Export All – Exports all contact in a contact group as a vcard file. o Search Contacts – Searches for terms stored within contact cards. Note: To create a new contact select the “New Contact” icon from the left side of the navigation bar and fill in the information for the contact you wish to add. The “+” and the “-“will add and remove additional entry fields for phone numbers, emails, and addresses as needed. Expand “More Information” for additional available fields, as well as to enter notes. Click “Save Contact” when complete. Contacts – Create/Edit/Delete Create: Select “New Contact” icon from the left side of the navigation bar and fill in the information for the contact you wish to add. The “+” and “-“ will add and remove additional entry fields for phone numbers, emails, addresses as needed. Expand “More Information” for additional available fields, as well as to enter notes. Click “Save Contact” when complete. Edit: Select the contact you wish to edit and then click the “Edit Contact” icon in the navigation bar. This will open the contact card and allow you to add additional information or revise existing information. Click “Save Contact” to save your updates. Delete: To delete contacts: 1. Right-click the name of the contact you wish to delete 2. Select Delete contact(s) from the dropdown menu 3. Verify that you are sure you want to delete the selected contact 4. Click Delete to remove the contact from your list Contacts-Import/Export Contacts – Import 1. 2. 3. 4. 5. Export contacts from an existing email account in vCard format Save the exported contacts file to your computer (i.e. your computer desk From your charter.net email account, select Import Contacts Browse your computer for the exported contact file Select the file and click “Open” Contacts – Export 1. Select the contacts form your Charter Email contact list you wish to export 2. Click on the “Export” button 3. Save the file to your computer (i.e. to your computer’s desktop) 4. Go to the application to which you wish to import the selected contacts 5. Follow the application’s instructions to upload contacts Import Email Messages To import emails from our old email provider: 1. Click on ‘Preferences’ 2. Click on ‘Add Account’ in the lower left hand corner. NOTE: The settings for Adding Accounts must be obtained from the external email address provider. 3. Type email address and password of the account you would like to add. NOTE: Our system will default to Auto Setup; you can uncheck the box and manually set it up. If the set up fails you will receive an error message. 4. Click the continue button 5. Enter the mail setting in the applicable fields. The incoming server name can be found by contacting your external email provider. 6. Click Continue to complete set up. If the external account has IMAP access, you may be able to transfer items form that account to Charter Email through drag and drop functionality. Check with the third party email provider to verify availability. Managing your Messages or Contacts Drag and Drop Charter Email allows Messages or Contacts to be relocated from inbox to folder, and group to group. To 'drag and drop' a message or move it from one folder to another, please follow the steps below: 1. Put your mouse cursor over the message that you would like to move 2. Press and hold the left mouse button down 3. While the button is depressed, move your mouse to the location (folder) that it will be moved to 4. Let go of the mouse button. The message has been moved into that folder Moving Contacts from one Group to another is accomplished in the same manner. By pressing the left mouse button without releasing it and moving the cursor to the new location and releasing the left mouse button moves a Contact from one Group to another. Selecting Multiple Items You have several ways to move or delete multiple messages at one time. Left click on a message causes the entire line to turn blue and become highlighted.   Once a message is highlighted, you can hold the shift key down and left-click on the last email you would like to select to highlight all the emails in between. Or, you can hold the control key down and click on each individual email you would like to select to highlight any non-linear number of emails.  Using the up or down arrow keys while holding down the shift key also works, highlighting one Message/Contact at a time. 1. Left-click the top or bottom Message in the series you want to move 2. Press and hold down either the Shift or Control key. 3. While holding down the Shift or Control key, press either the up or down arrow key (depending on which direction the highlighted Messages need to be). This will highlight the next Message in the series. 4. Once you have selected all the emails or Contacts you want, release the shift key. The series of highlighted Messages will remain highlighted. 5. Move your mouse cursor over any part of the highlighted area 6. Press and hold the left mouse button down without releasing it.   You can then drag and drop the entire selection to whatever location you wish, or you can push the Delete key and delete all the Messages highlighted at once. You can also click in the boxes next to the messages you want to move or delete. To delete click all the messages you want to send to your trash and click the trash can. To move your messages click in the box next to the messages you want to move to a folder, once you have them selected, left click one of the 'checked' items and drag to your folder. All the check messages will move to that folder. Create/Manage Folders Create folder – Click the “+” to the right of “Folders.” A New Folder icon will appear providing the option to name the folder. Rename a folder – Double click on the existing folder name and a text box will appear, giving you the option to rename the folder. Delete a folder – Click on the folder you wish to delete and then on the “-“sign; you will be asked to confirm that you wish to delete the folder (and all its contents). Webmail Settings To view and/or edit your customizable email preferences select the Settings icon, then follow the prompts as applicable. Account Name – displays your email account login name. Quota – Displays usage amount of allocated space. Real Name – The name that will appear on outgoing email. Reply To – The Reply To field allows you to specify a different reply email address to your normal login. Responses to your emails sent with a Reply To address defined will be delivered to that address. Display Email Images – Toggle On/Off to automatically display external images in email messages. Automatic Draft Save – Toggle On/Off to automatically save drafts while composing email messages. Notifications – Toggle On/Off to enable automatic checking for new email in the currently selected folder. Optionally enable sound notification on supported browsers. Default View – Select the mode (2Pane or 3Pane) to display the Webmail Interface. Enable message preview – Toggle On/Off to display an inline preview of each email messages. Enable extra address fields – Toggle On/Off to shoe cc and bcc fields by default. Interface Language – Select the default language to display the Webmail interface. Options include English and Espanol. Message per page – Select the number of email messages to display per page. Options from the dropdown are 10, 25, 50, 100 or 200. Time zone – Specify your time zone for date calculation Signature – Create/displays a signature that will be added to the end of every new email. Note: Remember to select “Save Settings” when changing any of the Customizable Settings. Automatic Logout As long as you are active in your email you will not be automatically logged out. After 50 minutes of inactivity, you will be automatically logged out and be required to log back in. Disconnecting your Internet Services? If you disconnect your internet service you email address(es) will also be disconnected. All messages associated with the Email address(es) are also deleted and not retrievable.