JOB PROFILE Design and Quality Assurance I. POST INFORMATION INSTITUTION: Liberia Revenue Authority DIVISION: Design and Quality Assurance POSITION TITLE: Assistant Commissioner SUPERVISOR’S TITLE: Deputy Commissioner for Technical Affairs SUPERVISION GIVEN: Managers, Analysts, Quality Reviewers CLASSIFICATION: E-1 EMPLOYMENT TYPE Full Time Employee EFFECTIVE DATE: 1st week January 2015 II. ORGANIZATIONAL SETTING Design and Quality Assurance (DQA) is an independent division within the LRA. The division reports to the Deputy Commissioner General for Operations and Technical Affairs who reports to the Commissioner General. The Division is headed by an Assistant Commissioner and has two sections – Design and Quality Assurance. Each section is headed by a manager. The Design section’s primary responsibilities are to develop and document business policies and procedures for tax administration, regularly reviewing and updating the policies and procedures as necessary to ensure consistent application throughout the LRA. DQA facilitates the preparation and execution of annual business plans. The Quality Assurance section’s primary objective is to provide quality management while ensuring that policies, processes and procedures in all LRA operational units are uniformly implemented, working effectively and efficiently and are in compliance with the laws and established administrative policies and procedures. III. JOB PURPOSE To conduct the day to day affairs of the Design and Quality Assurance Division (DQA) and to provide strategic management directions professionally, fairly, efficiently and effectively. IV. MAIN TASK AND RESPONSIBILITIES To ensure the efficient and effective operations of the Design and Quality Assurance (DQA), the Assistant Commissioner: 1. Develops and implements an annual risk-based operational plan for the DQA. 2. Develops and ensures full compliance with approved internal operating policies and procedures to guide staff in the division and assists in updating said policies and procedures. 3. Ensures the preparation of the division’s operational reports. 4. Collaborates with LRA management to facilitate the development of operational plans and performance indicators/measures. 5. Develops strategies and procedures for effective and efficient methods to follow up with LRA stakeholders on the execution of their respective business plans. 6. Gathers, collates, analyzes data and provides reports on the outcomes of the business plans including reports on performance against projections and other measures. 7. Collaborates with LRA management to facilitate the development, and implementation of standard operating procedures for all the functional areas. 8. Ensures the availability of the operating procedures to all units, sections, departments, etc, as applicable. 9. Collaborates with management to develop quality standard for operating processes. 10. Manages the division’s financial, non-financial, and manpower resources by: a. Forecasting the financial and manpower resources required to carry out the operational plans of the DQA. b. Adjusting the operational plan when the budget is approved in consultation with relevant stakeholders. c. Monitoring budgetary expenditures, financial, and manpower resources and making adjustment to plans. d. Ensuring that financial, non-financial and manpower resources (Petty cash, assets, staff time) are used exclusively for the LRA activities. e. Adhering to and ensuring adherence to the LRA professional ethics and code of conduct. 11. Manages the performance of staff by: a. Ensuring that annual performance objectives based on operational plan are prepared and performance updated on a scheduled basis. b. Reviewing reports on results to meet the objectives and taking corrective action as required. c. Ensuring that annual employees’ performance appraisal against objectives of the DQA are adequately completed for a timely submission to the Human Resource Management office. d. Ensuring that required training, equipment and accommodation are delivered according to plan and available resources. e. Ensuring maximum and efficient utilization of office time and resources. f. Managing office time to ensure productivity. g. Adhering to and ensuring adherence to the LRA professional ethics and code of conduct. h. Ensuring accountability for staff Terms of Reference. . 12. Secures Revenue by: a. Liaising with relevant stakeholders to identify risks indicators for taxpayers’ non- compliance. b. Facilitating the development and implementation of strategies in conformity with international best practices to maximize taxpayers’ compliance. c. Collaborating with management to monitor the implementation of risk management strategies, internal and external recommendations intended to improve tax administration. d. Facilitating the design and implementation of reforms in collaboration with applicable stakeholders to maximize revenue. e. Coordinating with stakeholders to maximize taxpayers’ satisfaction. f. Adhering to and ensuring adherence to the LRA professional ethics and code of conduct. 13. Develops criteria and procedures for quality review case selection and conducts quality reviews of taxpayer audits, post clearance audits, internal audits, taxpayers’ service delivery, processing of financial and non-financial transactions, and other LRA relevant operating systems throughout the organization. 14. Develops a Quality Review process (along with appropriate review standards) to continually evaluate the performance of tax administration functions by: a. Comparing current structures, systems and performance against international best practice and identifying risks to efficiency and effectiveness, make and follow up on recommendations for corrective actions. b. Developing programs for deterrence of fraud and security incidents to alert authorities of issue uncovered during compliance activities, potential problems and trends; and suggest controls to minimize the level of risks to efficiency and effectiveness; and c. Working to close leakages and ensuring that compliance programs are transparent, clear and complete and that the entire management and staff are aware of their individual and collective responsibilities and accountabilities. 15. Ensures the development and maintenance of an automated data base for tracking internal and external recommendations, as well as, management strategies that would enhance the efficiency and the effectiveness of LRA operating systems. 16. Ensures the maintenance of the division’s library which shall contain applicable laws, regulations, administrative policies and procedures for easy reference. 17. Ensures the conduct of internal interactive workshops to discuss emerging issues to enhance performance/productivity. 18. Conducts research to keep abreast of best international practices to enhance quality of performance. 19. Adheres to and ensures adherence to the Human Resource Management manual, the Revenue Code, and other applicable laws and regulations by all DQA staff. 20. Performs any other duties that may be assigned. 21. Legal Commitment All staff (Full Time, Part time, contractors/ consultants, interns and cadets) of the Liberia Revenue Authority are required to commit themselves and abide by professional and ethical code, HR Manual, Revenue Code, the national code of conduct, and other public policies, laws and regulations by all DQA staff. V. REQUIRED COMPETENCE Knowledge Good knowledge and experience in sound total quality management, quality assurance, operation management; and administrative and management practices to include planning, monitoring for results, collaborating with others, time management, staff evaluation, and reporting. Knowledge in tax administration and Quality Assurance practices. . Skills in managing business functions, people, processes and system; as well as implementing organization reforms. Skills Proficient in Microsoft office e.g., word processing, spread sheet, database software, and power point. Skill in applying good human relations principles and in meeting and dealing effectively with co-workers, LRA officials and employees, and taxpayers, as required. VI. MINIMUM QUALIFICATION AND EXPERIENCE Education A Master Degree in Business Administration, Public Administration, Economics, Tax Administration or related field from an accredited university. Proficient in Microsoft office e.g., word processing, spread sheet and power point Professional Certification Experience Certified Fraud Examiner or Certified Quality Auditor is an acceptable equivalent. Must have at least 6 years working experience performing similar functions. Experience in managing people and processes VII. Attention: All Applications Must be Directed to HR Kindly attention your application to: The Assistant Commissioner of Human Resources Division Department of Administration Affairs Liberia Revenue Authority Ministry of Finance and Development Planning Building 3rd Floor Broad and Mechlin Streets, Monrovia Electronic application can be addressed to : [email protected] Deadline: November-26-2014 at 5:00pm Electronic ToRs can be seen on LRA’s Facebook / Twitter / LinkedIn
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