JOB PROFILE Design and Quality Assurance I. POST

JOB PROFILE
Design and Quality Assurance
I. POST INFORMATION
INSTITUTION:
Liberia Revenue Authority
DIVISION:
Design and Quality Assurance
POSITION TITLE:
Assistant Commissioner
SUPERVISOR’S TITLE:
Deputy Commissioner for Technical Affairs
SUPERVISION GIVEN:
Managers, Analysts, Quality Reviewers
CLASSIFICATION:
E-1
EMPLOYMENT TYPE
Full Time Employee
EFFECTIVE DATE:
1st week January 2015
II. ORGANIZATIONAL SETTING
Design and Quality Assurance (DQA) is an independent division within the LRA. The division
reports to the Deputy Commissioner General for Operations and Technical Affairs who reports
to the Commissioner General. The Division is headed by an Assistant Commissioner and has
two sections – Design and Quality Assurance. Each section is headed by a manager.
The Design section’s primary responsibilities are to develop and document business policies
and procedures for tax administration, regularly reviewing and updating the policies and
procedures as necessary to ensure consistent application throughout the LRA. DQA facilitates
the preparation and execution of annual business plans.
The Quality Assurance section’s primary objective is to provide quality management while
ensuring that policies, processes and procedures in all LRA operational units are uniformly
implemented, working effectively and efficiently and are in compliance with the laws and
established administrative policies and procedures.
III. JOB PURPOSE
To conduct the day to day affairs of the Design and Quality Assurance Division (DQA) and to
provide strategic management directions professionally, fairly, efficiently and effectively.
IV. MAIN TASK AND RESPONSIBILITIES
To ensure the efficient and effective operations of the Design and Quality Assurance
(DQA), the Assistant Commissioner:
1. Develops and implements an annual risk-based operational plan for the DQA.
2. Develops and ensures full compliance with approved internal operating policies and
procedures to guide staff in the division and assists in updating said policies and
procedures.
3. Ensures the preparation of the division’s operational reports.
4. Collaborates with LRA management to facilitate the development of operational plans
and performance indicators/measures.
5. Develops strategies and procedures for effective and efficient methods to follow up with
LRA stakeholders on the execution of their respective business plans.
6. Gathers, collates, analyzes data and provides reports on the outcomes of the business
plans including reports on performance against projections and other measures.
7. Collaborates with LRA management to facilitate the development, and implementation of
standard operating procedures for all the functional areas.
8. Ensures the availability of the operating procedures to all units, sections, departments,
etc, as applicable.
9. Collaborates with management to develop quality standard for operating processes.
10. Manages the division’s financial, non-financial, and manpower resources by:
a. Forecasting the financial and manpower resources required to carry out the
operational plans of the DQA.
b. Adjusting the operational plan when the budget is approved in consultation with
relevant stakeholders.
c. Monitoring budgetary expenditures, financial, and manpower resources and
making adjustment to plans.
d. Ensuring that financial, non-financial and manpower resources (Petty cash,
assets, staff time) are used exclusively for the LRA activities.
e. Adhering to and ensuring adherence to the LRA professional ethics and code of
conduct.
11. Manages the performance of staff by:
a. Ensuring that annual performance objectives based on operational plan are
prepared and performance updated on a scheduled basis.
b. Reviewing reports on results to meet the objectives and taking corrective action
as required.
c. Ensuring that annual employees’ performance appraisal against objectives of the
DQA are adequately completed for a timely submission to the Human Resource
Management office.
d. Ensuring that required training, equipment and accommodation are delivered
according to plan and available resources.
e. Ensuring maximum and efficient utilization of office time and resources.
f. Managing office time to ensure productivity.
g. Adhering to and ensuring adherence to the LRA professional ethics and code of
conduct.
h. Ensuring accountability for staff Terms of Reference.
.
12. Secures Revenue by:
a. Liaising with relevant stakeholders to identify risks indicators for taxpayers’ non-
compliance.
b. Facilitating the development and implementation of strategies in conformity with
international best practices to maximize taxpayers’ compliance.
c. Collaborating with management to monitor the implementation of risk
management strategies, internal and external recommendations intended to
improve tax administration.
d. Facilitating the design and implementation of reforms in collaboration with
applicable stakeholders to maximize revenue.
e. Coordinating with stakeholders to maximize taxpayers’ satisfaction.
f. Adhering to and ensuring adherence to the LRA professional ethics and code of
conduct.
13. Develops criteria and procedures for quality review case selection and conducts quality
reviews of taxpayer audits, post clearance audits, internal audits, taxpayers’ service
delivery, processing of financial and non-financial transactions, and other LRA relevant
operating systems throughout the organization.
14. Develops a Quality Review process (along with appropriate review standards) to
continually evaluate the performance of tax administration functions by:
a. Comparing current structures, systems and performance against international best
practice and identifying risks to efficiency and effectiveness, make and follow up on
recommendations for corrective actions.
b. Developing programs for deterrence of fraud and security incidents to alert
authorities of issue uncovered during compliance activities, potential problems and
trends; and suggest controls to minimize the level of risks to efficiency and
effectiveness; and
c. Working to close leakages and ensuring that compliance programs are transparent,
clear and complete and that the entire management and staff are aware of their
individual and collective responsibilities and accountabilities.
15. Ensures the development and maintenance of an automated data base for tracking
internal and external recommendations, as well as, management strategies that would
enhance the efficiency and the effectiveness of LRA operating systems.
16. Ensures the maintenance of the division’s library which shall contain applicable laws,
regulations, administrative policies and procedures for easy reference.
17. Ensures the conduct of internal interactive workshops to discuss emerging issues to
enhance performance/productivity.
18. Conducts research to keep abreast of best international practices to enhance quality of
performance.
19. Adheres to and ensures adherence to the Human Resource Management manual, the
Revenue Code, and other applicable laws and regulations by all DQA staff.
20. Performs any other duties that may be assigned.
21. Legal Commitment
All staff (Full Time, Part time, contractors/ consultants, interns and cadets) of the Liberia
Revenue Authority are required to commit themselves and abide by professional and
ethical code, HR Manual, Revenue Code, the national code of conduct, and other public
policies, laws and regulations by all DQA staff.
V. REQUIRED COMPETENCE
Knowledge
Good knowledge and experience in sound total quality management,
quality assurance, operation management; and administrative and
management practices to include planning, monitoring for results,
collaborating with others, time management, staff evaluation, and
reporting.
Knowledge in tax administration and Quality Assurance practices.
.
Skills in managing business functions, people, processes and system; as
well as implementing organization reforms.
Skills
Proficient in Microsoft office e.g., word processing, spread sheet, database
software, and power point.
Skill in applying good human relations principles and in meeting and
dealing effectively with co-workers, LRA officials and employees, and
taxpayers, as required.
VI. MINIMUM QUALIFICATION AND EXPERIENCE
Education
A Master Degree in Business Administration, Public Administration,
Economics, Tax Administration or related field from an accredited
university.
Proficient in Microsoft office e.g., word processing, spread sheet and
power point
Professional
Certification
Experience
Certified Fraud Examiner or Certified Quality Auditor is an acceptable
equivalent.
Must have at least 6 years working experience performing similar
functions.
Experience in managing people and processes
VII. Attention: All Applications Must be Directed to HR
Kindly attention your application to:
The Assistant Commissioner of Human Resources Division
Department of Administration Affairs
Liberia Revenue Authority
Ministry of Finance and Development Planning Building
3rd Floor
Broad and Mechlin Streets, Monrovia
Electronic application can be addressed to : [email protected]
Deadline: November-26-2014 at 5:00pm
Electronic ToRs can be seen on LRA’s Facebook / Twitter / LinkedIn

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