Who Do I Call? 847-699-3330 Do you find yourself not quite sure who to call at TriMega when you’ve got a question? Well, we will ALL do our best to answer your question, but below is a listing of the best TriMega team Diane Pakonen Audrey Daniel Maureen Modelski Linda Kusiolek Customer Service Team •Diane Pakonen, Customer Service Manager, ext. 22 •Audrey Daniel, CSR, ext. 23 •Maureen Modelski, CSR, ext. 27 •Linda Kusiolek, CSR, ext. 24 •Fayroz Marbina, Cash Applications, ext. 29 Diane and her Customer Service team can be called for: •New member paperwork and website set up of users •Tax Certificates •Updating profiles and logos to the TriMega website •Invoice questions •Payment questions •Credit and debit questions •General vendor questions •Billing discrepancies Rachel Dorman, Ext. 11 •Rebate questions, both vendor and member •Rebate deposit confirmations •Vendor program questions Rachel Dorman Tom Hoffmann Greg Fish Grady Taylor Carolyn Yost Gene Rigitano, VP of Finance, Ext 20 •1099’s issued at year end •Escalate issues originating in customer service, credit, and accounts payable Erik Jensen Erik Jensen, I.T. Administrator, Ext 32 •Edi implementation, vendors and members, •Errors and Edi connection issues •Website issues, www.trimega.org, and accounting center •[email protected], first point of contact Marie Schmidt Cindy Serrano Bob Samborski, Systems Administrator, Ext 33 •DSC report question •Torque POS reporting questions Bob Samborski Greg Fish, EVP Purchasing, Ext 12 •To clarify supplier programs •To suggest a source for hard to find products Michael Morris, VP Marketing, Ext 18 • Next Committee •Torque • HON marketing programs •Catalog • TriMega events •NSIGHTS Program Michael Morris Barb Kraus, Credit Manager, Ext 26 •Discuss credit status and payment terms •Review credit lines •Vendor calls regarding member credit status •Billing issues •Outstanding balances/large orders that could affect member credit line Carolyn Yost, Accounts Payable Coordinator, Ext 25 •Vendor calls •TriMega event Room reimbursements Gene Rigitano Tom Hoffmann, Director of Purchasing, Ext 64 • Catalog content •Vertical markets • Jan San flyer •Jan/San break room • TriSupply & TMD carton program •Pack and Ship •Medical and Safety Kelly Schoen, Product Analyst, Ext 21 •Catalog pricing •Direct buy file •Pricing on house files ie; DDMS, Red Cheetah and ECI Kelly Schoen In addition, •Diane can be contacted directly for: - Escalated customer service issues - Dated Goods questions •Maureen can be contacted directly for: - Catalog and flyer billing questions - Vendor requests for member lists - UPS program questions Fayroz Marbina Barb Kraus members to reach out to for anything that pops up! Think of it as a TriMega telephone cheat sheet! We’re just a phone call away! Grady Taylor, EVP Member Development, Ext 19 •Overall questions about their business •What should I be stocking . . . or destocking? •Financial questions about their business •Operational questions about their business •TriMega service supplier questions •Complaint or concern about TriMega •Questions about competition •Questions about other related channel partners [e.g. computer systems] •Questions about the wholesalers Marie Schmidt, Administrative Assistant , Ext 10 or Ext 0 •Because you don’t know who else to call! •Directs Traffic, in person and via phone system •Reception Room hostess and operator •General information •Credit reference requests •Escalated team member search Cindy Serrano, Executive Administrator, Ext 30 •Call if you can’t get in touch with Marie! •Tracking down Sr. Staff •TriMega Board of Directors contact Mike Maggio, President, Ext 16 •Unresolved issues from any of the above Mike Maggio Who Do I Call? 847-699-3330 Grady Taylor, Managing Director, PNW, Ext 19 •Prospective national or regional account inquiry •Complaint or concern about PNW •Suggestion or feedback about PNW Grady Taylor Nita Turpin Andy Sullenberger Davida Townzen Pam Quackenbush PNW Customer Service, 888-764-6844 •[email protected] •Order and returns status •Product availability •Place and order Nita Turpin, Implementation Manager, Ext 97 •All account set up and maintenance - [email protected] •New customer implementation •Dealer On-Boarding and training •Joining TCPN or FSSI programs •Access to dealer sites and CSP portal at www.pointnationwidedealer.com •Bids and Proposals Andy Sullenberger, Manager, Customer Support & Quality, Ext 94 •[email protected] •Pricing and contract maintenance •Escalate customer service issues Davida Townzen, Implementation Support, Ext 79 •Account set up and maintenance [email protected] •PNW receivable and collections •Dealer payments and notices Pam Quackenbush, PNW Accounting, Ext 98 •Sales tax/invoice questions •Dealer payments •System errors and corrections •Account set up and maintenance - [email protected] Brian Stevenson Brian Stevenson, Director of MPS, Ext 43 •Managed services, including print and technology •INTEC questions •New technology members •HP Support
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