GIS Center of Excellence and Partnership Program Service Overview: At Calance we are redefining GIS data maintenance and Pipeline Integrity Management as a full service provider. The Smart Grid and escalating DOT/PHMSA regulatory pressure has brought us into a new era, an era where change will be the only constant and domain knowledge will lead over product. Why? Generation, transmission and knowledge distribution are all essentially the same; the difference is that no two Utilities or Pipeline companies service their distribution systems with the same processes or legacy systems which ultimately tender the information necessary to update and digitize their GIS. We recognize this and understand that each client will need solutions that cater to their culture and unique IT infrastructure and processes. That is why we are a full lifecycle business services management partner, focused on designing and building the right solutions for lower costs, higher quality and reduced cycle times. These pressing issues are being addressed today by a single company: Calance. 866.736.5500 | [email protected] Our utilities GIS Partnership Program and Center of Excellence (COE) for GIS and Pipeline Integrity Management is focused on defining the optimization of GIS, specific to your internal requirements in defining and implementing forward-thinking solutions. The posting and digitizing of data into your existing GIS platform is all linked between the completion of Landbase, Gas, Electric and related data. In partnering with Calance for business process management of these functions, progressive utility companies are redefining business process efficiencies, therefore realizing greater benefit from their GIS technology investments while minimizing related costs. Optimal system performance demands efficient business processes and a partner that can prove a full range of IT services including cloud computing, infrastructure transformation, enterprise integration and development and talent services. With Calance, companies achieve the strict quality standards necessary for enhanced data and image acquisition, support and ongoing maintenance. Our partnership does not stop there; we are continuously providing the highest levels of data integrity, QA&QC and process improvement recommendations. This ensures usable information is available across multiple internal departments, including but not limited to Planning, Engineering and Operations. Calance, being product and system agnostic, provides you with a world class partner and can offer enterprise development services, API, data maintenance and adminstrative functions. GIS Center of Excellence and Partnership Program Calance GIS COE Partnership Program Overview: As a partner, it is our responsibility and mission to join you in the day-to-day operations of your Enterprise GIS System, while improving the quality and accuracy of the legacy data within the system. Calance’s support services include the following areas of expertise: Enterprise Process and IT Integration, Development and Hosting GIS Client Centric Services Solutions GIS and IM Governance Consulting Cloud Services Deep Domain Expertise in Natural Gas Data Integration and Development Web and Mobile Web Development GIS Workflow Solutions CMMI Level 5 Certified Process and Technology Knowledge Electric Distribution as well as Pipeline Enterprise Integration and Development Services Infrastructure Transformation SOLUTIONS APPROACH USING CORE COMPETENCIES Customer for Life Labor Optimization Efficiency/Scalability Reduction in Cost Physical Locations Improved Quality of Data and Digitizing Reduced Cycle Times Management Focus Resource Management • Domestic • Near and Far offshore Robust Infrastructure Low Cost on-boarding and Management GIS Center of Excellence and Partnership Program LandBase Current services for Landbase GIS platforms that Calance supports: Roads, streets, subdivisions Company rights Rights granted to others Municipal and tax boundaries Company boundaries In addition to the physical mapping of the lines, arcs and polygons needed for the Landbase, we also are responsible for the posting of numerous attributes associated with each of these features. Gas Current services for Gas GIS platforms: Distribution mains Leaks Distribution services lines Leak detection areas Transmission Exposed pipes, crossings, casings Cathodic protection sections City gates/town border stations Regulator stations Odorizers Rectifiers/test points/bond junctions Within our gas services, we also provide preliminary main posting of as-builts for construction personnel, engineering, marketing and line location. Electric Current services for Electric GIS platforms: Transmission towers/poles Distribution wires/transformers Distribution devices/fuses/switches Distribution poles Distribution services/meters Streetlights Calance also supports and provides digitizing services, as well as the data administration and maintenance for fiber optic cables and cellular antennas. GIS Center of Excellence and Partnership Program Case Study – Redefining GIS Process Efficiency GIS Enterprise Content Management System Adminstration Construction Engineering Preposting CIS Older models for utility work order management often resemble the following diagram (Fig. 1). Processes are largely linear, each successive function depending on data integrity and performance from a previous discipline. As a result, data access by multiple departments is limited, critical information and vital updates remain unavailable for long periods and project performance and customer service are compromised. Line Locating Engineering Construction Operations Planning Marketing & Others... Case Study – Re-engineered GIS Information Flow In the Information Optimization Model (Fig. 2), the adoption of Calance GIS support services provides optimized processes for data entry, information management, request tracking and data maintenance. At Calance, our goal is to maintain the highest level of data integrity all day, and every day. We are always looking for areas of improvement. CIS Construction Adminstration GIS Engineering Calance GIS COE Line Locating – Engineering – Construction – Operations – Planning - Marketing Utility Data Maintenance Once captured, data must be continually updated, maintained and made available across functional areas to help minimize cycle time and improve departmental performance. Equally important is the accessibility and maintenance of critical supportive data from disparate ‘legacy’ systems, including land records, maps, diagrams and a myriad of above ground routing details. Finally, internal and external requests for information and work in-process tracking are vital to the throughput of every work order generated project. From status updates to interdepartmental queries to resource planning and deployment, sustained performance and cost containment depend on the availability of reliable documentation GIS Center of Excellence and Partnership Program Through forward thinking process improvement initiatives, Calance partners and clients may expect some or all of the following: Improved Customer Service through the ability to proactively identify, discuss and provide immediate information to customers (internal and external) regarding requests, work orders and more Expense Reduction through the replacement of redundant and manual back office functions, minimization or elimination of added technology and related maintenance expenses, significant administrative cost reductions and immediate return on invested capital Cycle Time Improvement through reengineered processes that enable more service requests to be successfully completed in less time, with fewer resources and at far lower costs Streamlined Workflows through minimization or elimination of paper-based and labor-intensive tasks related to information access, storage, modification, retrieval and communication Low Risk Business Models through minimized capital expenditures and reduced infrastructure costs Calance provides a roadmap to analyze processes within existing GIS environments. The steps of this roadmap include the following: Perform a “Foundation Study” of your existing processes specific to your GIS environment Validate those findings with your utility Explore GIS BPO alternatives Mutually agree upon the right GIS BPO services for your utility Establish Service Level Agreements Execute the agreement for services For further information please contact: Ricky Barrera Executive Director, GIS 832-900-4415 [email protected] About Calance Calance is a full IT lifecycle company and a recognized leader in information technology solutions across North America, specializing in cloud, mobile, enterprise and talent services. With over 25 years of experience, multiple awards and certifications, including certification as a CMMI Level 5 organization, and offices across the globe, Calance has the capability to master solutions across countless business verticals. www.calance.com