Building the Business Case for Cloud Automation in vCloud Suite Angelo Ullo Senior Cloud Management Solution Architect VMware © 2014 VMware Inc. All rights reserved. Agenda § The Relationship Between The Software Defined Data Center and Cloud Automation § Business Motivations • Accelerating Service Delivery • Cost Efficiency § Customer Benefit Examples • • • Improving Operational Efficiency Optimizing Resource Utilization Accelerate Virtualization Deployments § Results from VMware Journey to IT as a Service Survey § Q&A VMware Delivers the Foundation for the Software Defined Enterprise Days Weeks Infrastructure Service Delivery Wait Wait Wait Application and Change Delivery Work Wait Wait Wait Work Changes Virtualized Infrastructure Abstract & Pool Hybrid Cloud Compute Abstraction = Server Virtualization Network Abstraction = Virtual Networking Storage Abstraction = Software-Defined Storage Compute Network Storage VMware & vCloud Data Center Partners Private Clouds Public Clouds Physical Hardware 3 VMware Delivers the Foundation for the Software Defined Enterprise Management – The catalysts that empowers the software defined data center Software-Defined Data Center Policy-based Management & Automation Cloud Automation Cloud Operations Cloud Business Virtualized Infrastructure Abstract & Pool Hybrid Cloud Compute Abstraction = Server Virtualization Network Abstraction = Virtual Networking Storage Abstraction = Software-Defined Storage Compute Network Storage VMware & vCloud Data Center Partners Private Clouds Public Clouds Physical Hardware 4 Catalyst: a substance that causes or accelerates a chemical reaction Management Automation The catalyst that empowers the software defined data center Minutes Infrastructure Services Wait Wait Wait Application Delivery Work Wait Wait Changes Wait Work IT Efficiency The Next Wave of IT Efficiency Cloud Automation& Management Virtualization ► Accelerate service delivery (weeks→ days) ► Resource pooling ► HW consolidation ► Accelerate service delivery (days → min) ► Improve operational efficiency ► Optimize resource utilization ► Reduce complexity via standardization Time New Cloud Technologies Driving IT Operational Transformation Substantial Impact "Cloud native" applications 51% Automation 41% 36% 43% 45% Service orientation 34% 42% On-demand provisioning 37% 39% Self service Service broker 30% 42% Vertical resource scaling Policy driven 37% 56% Horizontal scaling Hybrid environments Some Impact 39% 40% 37% 35% 28% 36% 35% Source - VMware 2013 CloudOps Transformation Benchmark Cloud Automation Business Motivations Quality 3% Costs Enable Hybrid 1% Defend IT 3% Cost 21% Improve IT Efficiency Optimize HW Utilization Don't Know 2% Agility/Speed 57% Business Allignment 12% Increase Business Agility Consumerization of IT Source: Gartner -The Drivers and Challenges of Private Cloud Computing, Mar 2012 Efficiency = Agility Cloud Automation Savings Commodity Pricing Capacity Bursting ROI Benefits Improved Operational Efficiency Optimized Resource Utilization Accelerated Virtualization Deployment Resource Pooling HW Consolidation Virtualization Private Cloud Public Cloud Hybrid Cloud Improve Operational Efficiency • Zero touch deployment and management • Automate across silos • Standardize delivery - eliminate errors Time to provision virtual servers Step 1 Step 2 Step 3 Step 4 Virtual Storage Network Apps Wait Wait Wait Wait Wait § § § Step N Track Wait Wait Wait Wait Server Provisioning Automation: Vendor Landscape, 4-6 hoursSource: over multiple days even weeks Donna Scott, Ronni J. Colville, February 3, 2011. The Challenges of Keeping up with the Demand IT Operations Applications Infrastructure Application Web wait wait wait wait wait wait wait wait wait wait Dev App QA DB Prod Application Infrastructure days wait wait Release Automation weeks wait Days (multiple times) wait work wait wait work Automation Creates Fundamental Shift Service Request 40 work weeks effort – Per Release… Virtual Server Provision QA Staging Release Run Book 4 weeks Virtual Data Center 20 work weeks effort – Once! Service Blueprint Definition Policy POC1 POC2 To Catalog 36 hours It takes less effort/time to convert the runbook into blueprints than it takes to “run” the runbook... Example: Health Care Provider § Improve Operational Efficiency • Zero touch deployment and management • Automated resource reclamation • Enforce governance with policies not people Assumptions Business Value • 1,000 VMs à 1,200 by year end • $132K in operational savings that can be used on more strategic initiatives • 3 System Admins today • 50% of time spent on Provisioning and Reconfig • Provisioning will be Admin Initiated • 80% improvement in Operational efficiency via automation • Improved service delivery from days to minutes • Increase business productivity • Empower new business opportunity vCenter Operations—Self-Service Private Cloud “With VMware, we have reduced the time needed to deploy VMs, as well as the effort of individuals required to focus on manual steps to provision,” noted Rupani. “This is saving money by refocusing resources toward strategic activities rather than building servers.” Altaf Rupani Vice President of Global Systems Services, Dow Jones Challenges • Multiple infrastructure tools not integrated—no process automation • Manual IT service delivery processes • Difficult to maintain compliance standards, scale delivery, and track costs Solution • VMware vCloud Automation Center and Developers Toolkit • Secure, fully compliant private cloud with a personalized user experience Results • Private Cloud “go-live” in ~60 days • Provisioning time reduced from days to minutes • Success recognized by parent company propelled adoption across all business units The News Corp Cloud – My NC3 (www.MyNC3.com) Optimize Resource Utilization § Optimize Resource Utilization Reduce ! Reuse ! Recycle • Reduce over provisioning • Leverage tiered service levels • Reclaim and reuse inactive resources Applies to Both New and Existing VMs Example: Health Care Provider § Optimize Resource Utilization Reduce ! Reuse ! Recycle • Reduce over provisioning • Leverage tiered service levels • Reclaim and reuse inactive resources Enforce governance with policies not Assumptions people Business Value • 1200 VMs Under Management (EOY) • 5% provisioned unnecessarily • $ 64K Appropriate Business Justification • 10% over provisioned by 33% • $ 42K Resource Rightsizing • 10% Temp VMs - Not reclaimed • $ 106K Resource Reclamation • 5% Permanent VMs - Inactive • $ 49K Reclamation efficiency • $ 261K Total Resource Efficiency vCloud Automation Center—Private Cloud Extensibility Fortune 500 Software & Tech Services Company “We couldn't find another solution that had the depth, capabilities, or costeffectiveness of vCloud Automation Center,”… “Finally, the tools are catching up with our aspirations!“ —Sr. Engineer, Storage/Virtualization, Leading Software/Tech Services Company Challenges Solution • Service delivery times measured in many days • Resources left running because of long provisioning times • Operations could not keep up with demand • self-service access to compute resources • Automated archival of inactive machines to lower cost storage • Enabled secure, full integration with existing backup, archival & chargeback technologies Results • Access to compute resources in minutes • Archiving inactive machines saves $4.50/GB • $225K/year savings per 1,000 machines Accelerate Virtualization Deployments • 70% of IT projects over budget or behind schedule • Scaling virtual desktops and servers • What's its worth to achieve your deployment goals vCloud Automation Center Custom Desktop Cloud International financial services firm “We now globally manages tens of thousands of virtual desktops as both thin and fat clients – deploying hundreds of new virtual desktops each day.” —VP of Desktop Infrastructure, International financial services firm Challenges Solution Results • Deployed and manage 60K virtual desktops • 500-1000 Desktops daily • Virtual desktop deployment was stalled • vCloud Automation Center + Development Kit enabled single, centralized process for requesting & managing new machines • Desktops deployed using VMware ESC, Citrix XenDesktop & NetApp FlexClone • Integrated with existing CMDB • Hundreds of desktops built or reconfigured daily • New custom workflow prebuilds desktops in the background • The stalled desktop deployment now moving forward Example: Health Care Provider • 70% of IT projects over budget or behind schedule • Scaling virtual desktops and servers • What's its worth to achieve your deployment goals Assumptions Business Value • They were already greater than 85% virtualized • $ 0K in additional server consolidation Example: Health Care Provider § Accelerate Service Delivery 98% • 4 days to 1.5 hrs. § Lower Operational Costs 80% • $132K Savings § Optimize Resource Utilization 20% • $261K Savings § Break Even = 11 Months VMware IT – Exceeding Expectations Reduced provision time Improved productivity of 600 developers Reduced IT operations costs (4 weeks to 36 hours) 20% $1.5M /year Able to say Reduced the cost of a VM/month Reduced infrastructure costs 95% “yes” to developer requests 80% ($133 to $20) $4.5M/year Enterprises that have automated IT are… 37% While saving more responsive to IT requests 30% Increasing revenues Investing 50% of both operations and development staff time 26% due to new applications and IT services of their budgets in innovation Able to secure nearly 2 3 more budget than their less-mature counterparts Source: VMware Journey Benchmark Survey, 4th Wave 2013 25 Cloud Automation – Accelerating IT Efficiency Cost per VM hour (2GB instance) Service Delivery Times 20¢ Months 18¢ 16¢ 14¢ Virtualization, Consolidation and Pooling 1 12¢ Weeks Days 10¢ 8¢ 2 6¢ 4¢ Hours Governance & Automation 2¢ 0¢ 30% 35% 40% 45% 50% 55% Utilization 60% 65% 70% 75% 80% Minutes Cloud Automation Business Justification Risk Of Ignoring Resources • Next Steps: – Stay Tuned for a Simplified Cloud Automation ROI Model • Whitepapers – Controlling Virtual Machine Sprawl: How to Better Utilize Virtual Infrastructure – How to Avoid the Hidden Costs That Derail Cloud Projects – VMware vCloud Automation Center Extensibility Overview • Customer Case Studies – Resources in the vCloud Automation Center page on VMware.com • Videos • Building the Cloud Automation Business Case (10:09) • Intro to vCloud Automation Center (10:05) • Personalizing your Cloud (11:03) Thank you © 2014 VMware Inc. 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