ESC Marketing Outreach to contact employers

Collaborations
Child Support Services collaborating with Oklahoma employers
for reliable, financial security for our children.
Volume 1. Issue 10
An epublication of CSS’Employer Services Center
June 2014
ESC at a glance
Employer Services Center is an integral part
of Child Support Services (CSS) operations,
processing over a quarter million documents
a year that lead to increased child support
collections for children and families in Oklahoma.
Performance Outcomes from 2013:
• Answered 38,841 calls from employers.
• Processed 236,396 child support documents.
• Placed 5,154 calls to employers.
• Marketing Outreach to 50,261 primary contacts.
Test your child support knowledge
Take our quick test to see how you score on a few key topics that you may encounter in working with
child support processes. Mark your answers on a notepad. After you have finished, scroll down to the
bottom of this section to see the correct answers.
1. Which payment option allows the employer to make one-time or scheduled payments on either single or multiple
child support cases?
a
b
c
d
Electronic Funds Transfer (EFT)
Web Pay
both
neither
2. The advantages of making online payments include which of the following?
a
b
c
d
e
eliminates cost of postage and printing paper checks
avoids delays due to lost mail
reduces data entry errors
custodial parents receive payments more quickly
all of the above
3. Employment terminations, lump sums and bonuses can also be handled
electronically.
a true
b false
4. Regarding New Hire Reporting, employers are required by federal law to do which of the following?
a report all new hires and rehires within the first 20 days of employment to the Oklahoma Employment Security
Commission
b report only full-time new hires and rehires within the first 20 days of employment to the Oklahoma Employment
Security Commission
c report all new hires or rehires within the first 20 days of employment to the Employer Services Center
d none of the above
5. Must I honor an IWO from a tribe?
a
b
c
d
no, I only need to honor an IWO from a state child support agency
depends on whether I am a tribal employer
yes, I must honor any IWO from either a tribe or a state child support agency
none of the above are true
6. How does an employer get removed from the NSF list?
a once an employer is placed on the NSF list, the employer can never be removed and must remit all payments by
cashiers check or money order
b the employer must make 12 consecutive months worth of good payments
c the employer must make six consecutive months worth of good payments
d the employer must make nine consecutive months worth of good payments
ANSWERS: 1. c; 2. e; 3. a ; 4. a; 5. c; 6. b. How did you do? To learn more about the topics covered,
visit our new website at http://www.okdhs.org/programsandservices/ocss.htm
Child Support Services issues a reminder
All child support payments, regardless of whether they are processed and maintained through child support (IV-D
cases) or privately (non-IV-D), are processed through the Oklahoma Centralized Support Registry.
Since private cases are not maintained by Child Support Services, the OCSR has no
record of a private case, unless an income withholding order is received by the registry.
Therefore, employers are being urged to always send a copy of any income withholding
order (IWO) that was not sent by Child Support Services to the OCSR.
An increasing number of child support cases involve noncustodial parents with more
than one family, creating a challenge to assure that payments are applied to all the
cases involved.
When a payment is received, CSS’ computer system scans the NCP’s eligible cases and
determines if a payment plan is ordered on all or some of the cases. Receipt of an
income withholding order on private cases will assure that child support payments are
split proportionally between all of the NCP’s cases, whether IV-D or non-IV-D. This
practice ensures fairness to all families involved.
As a reminder, the address for the Oklahoma Centralized Support Registry is P.O. Box
268809, Oklahoma City, OK 73126-8809.
For more information about this process, email [email protected] or call 1-800-522-2922.
To watch a video on non-IV-D cases, please click here.
Frequently asked questions about payments
Q. If my employee has several cases, can I send one payment for all their cases? What if some of the orders are from
other states?
A. If all of the cases are Oklahoma cases, you can make one payment and list the case numbers/social security
numbers and the State Disbursement Unit (SDU) will determine the allocation.
Otherwise, use the method of the state in which the employee works to determine allocation methods. Oklahoma
uses a prorated method.
Please keep in mind that if an employee has multiple cases, he/she may not have enough income to satisfy all of the
income withholding once the percentage limits for withholding child support are applied.
By Oklahoma law, current support is always paid first, then arrears.
Q: What information should be submitted with child support payments?
A. Make payments payable to the Oklahoma Department of Human Services.
Include the following information with the payment:
• Payer’s (employee) first and last name
• Payer’s Social Security number
• Family Group Number (FGN)
Employers should combine all payments, both IV-D and non-IV-D, and send in one
check (unless you have signed up for Electronic Funds Transfer (EFT) to the
Oklahoma Centralized Support Registry). Attach the detailed breakdown of the payer
information that makes up the check. The breakdown should be provided for each
employee who has wages included in the check.
ESC Marketing Outreach to contact employers
This summer, some Oklahoma employers will receive a call from
a friendly member of the ESC Marketing Outreach Team. It’s
all part of an effort to increase New Hire Reporting compliance
rates in Oklahoma.
Up to 75 employers will be contacted each month, based on
reporting information acquired through the Oklahoma
Employment Security Commission. The ESC Marketing
Outreach Team will be providing targeted employers with
information and educational resources about New Hire
Reporting in an effort to bring those employers compliant with
state and federal law. Currently, there is no penalty for not
complying with New Hire Reporting, but that may soon change
as other states are assessing fines to employers who do not to
comply.
When employers report all new hires and rehires, good things
happen for Oklahoma. This helps Child Support Services locate parents who owe child support, which reduces dependence on
assistance programs. New Hire Reporting also assists the state in
combating unemployment insurance fraud.
New Hire Reporting Basics
To report new hires and re-hires:
https://www.ok.gov/oesc/newhire/app/index.php
To report employee terminations with active child
support cases only: [email protected]
Please include the following information:
• Company name/FEIN
• Full name of the employee
• Social Security number or case number
• Date of separation
• Last known address
• Last known phone number
Oklahoma Reporting Problems:
Oklahoma Employment Security Commission (OESC)
OKC Metro Area:
405-557-0200
Toll Free:
866-553-2368
Three ways to get answers to
your child support questions
1 2 3
Telephone
(866) 553-2368
In-person
Online
ESC Training events
http://www.okdhs.org/programsandservices/ocss.htm
S14033 OKDHS Issued 05/14/14
This publication is authorized by the Department of Human Services Director Ed Lake in
accordance with state and federal regulations. Copies have not been printed but are available
online at www.okdhs.org/library. An electronic copy has been deposited with the Publications
Clearinghouse of the Oklahoma Department of Libraries.
Employer Services Center partners with businesses as a
resource and provides assistance with processes involving
child support services.
www.okdhs.org
For questions about processing documents,
call 866-553-2368 or 405-325-9190 (OKC) or
email us at [email protected].
Collaborations is a quarterly epublication of ESC.

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