ServiceTec International, Inc. is seeking qualified resumes for a customer-focused Telecom Technician to work with our customer at Orlando International Airport. This is a large multinetwork multi-platform environment. In this role, you will be providing service operation on-site 40hrs/week and on-call support of the systems at the direction of the local Telecom Manager. Responsibilities Include: • • • • • • • • • • • • Responsible to pull, terminate, document and test all phone, copper and fiber circuits. Install phone equipment Perform and complete work orders and customer service tickets in a timely manner Provide day-to-day customer support This position is considered a working technician position, and will require approximately 90% of the technician’s time dedicated to technical duties. Perform hands and eyes services which are tracked via support ticket. Provide on-site support for Nortel CS1000 PBX Provide support testing and troubleshooting to meet changing customer requirements Respond to telephone system trouble calls as needed to maintain GOAA service levels Experience providing solution recommendations, training and support to system end user individuals and departments. Experience reading and navigating building floor plans, office or room area layouts, or other relevant space schematics. Able to lift 25lbs & walking required. Our organization places a premium on customer service. We are looking for technicians that can be responsive, professional, trust worthy, and deliver performance that enhances our company's reputation each time they answer a call. Knowledge and Skill Requirements: • • • • • • • • • • • Strong knowledge of Nortel CS1000 Knowledge of T-1 ISDN, VOIP and fiber testing procedures and equipment Excellent customer interaction skills Good troubleshooting skills Willingness to learn in a fast-paced environment Proven ability to work independently Strong communication skills Exhibits a strong work ethic and accountability to deadlines Must be competent in all Microsoft Office applications, have a good understanding of basic telephony. Nortel PBX, Callpilot, auto-attendant applications & programming skills. Must have a valid Driver’s Licenses Certifications: • • Nortel/Avaya CS1000 certification - required Avaya ACSS – desirable Join Our Team: ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. Operating globally, with headquarters in the UK and the USA, and offices in the Canada, Germany, The Netherlands and Japan, we partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical systems. For further information, please visit www.servicetec.com Due to the nature of the position, you will be required to pass a criminal background investigation. This is a full time salaried position. Our company offers a comprehensive package of benefits including healthcare, paid vacation, 401k, and paid sick leave. ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract. The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment. We thank all applicants for their interest; however only those selected for an interview will be contacted. For immediate consideration, please send your resume including salary expectations to [email protected] which will be treated in confidence.