Robert L Friesen 918-214-6049 (mobile) [email protected] **Note: I am seeking employment in the Kentucky area** OBJECTIVE: To obtain a position in Information Technology utilizing the knowledge and skills I have obtained through my work experience and education. PROFILE 12 years experience PC hardware/software troubleshooting 8 years experience Help Desk Computer Technician 6 years experience troubleshooting printers, scanners, cameras, PDAs 6 years experience networking (LAN, TCP/IP, WEP) Proficient with Microsoft Windows XP, Vista, 2007, Office Suite, Photoshop EMPLOYMENT Computer Analyst, Bank of Oklahoma; 3/2007- present (Current) I provide support to bank employees, utilizing a high degree of customer service, technical expertise, and timeliness; assisting to maintain a network of workstations, printers and servers running in a secure 24x7 environment. This includes VPN, SSL VPN, Citrix, Office 2003, 2007, Windows NT, Windows XP, Windows 7, Server 2003 RDM Tier 2 Technician, Electronic Data Systems; 2/2006 to 3/2007 Support local and remote clients for Sabre, American Airlines, and United Airlines, via remote desktop and phone. This position included troubleshooting remote printers, network drives, VPN, Novell, Cisco; various software and hardware applications PC Hardware Technician: ConocoPhillips; 5/2005 to 2/2006 (contract) Lead Wireless Install Tech: KKI; 12/2004 to 5/2005 (contract) Customer Service Supervisor: Mozilla-Netscape Store; 11/2003 to 11/2004 Computer Technician: Decision One; 12/2001 to11/2003 EDUCATION 2009: Tulsa Community College: COMP TIA Network + 2005 Prep Course 2004: University of Phoenix (C, Java 1&2, SQL 1 Programming) 2000: Independence Community College (general core courses) 1997: Coffeyville Community College (general core courses) 1997: Diploma, Tyro Christian High School Certification Courses: Expert Rating: Computer Technician Exam Brain Bench: Computer Fundamentals (Windows XP) VTC.COM: Microsoft Windows 2000 Server Volunteer Work: Eldercare of Bartlesville