Thursday, May 15 8:00 – 9:00 am Exhibits, registration and continental breakfast Have all sponsors initial yellow form for a chance to win prizes! Keynote: Update from Department of Community Health 9:00 -10:30 am 10:30 -11:00 am Exhibits & Refreshment Break 11:00 -12:30 pm Workshops 12:30 - 2:30 pm Luncheon: Veterans Benefits Prize Drawing 2:30 - 4:00 pm Workshops 4:00 - 6:00 pm Exhibits & Reception sponsored by AmeriHealth Michigan Friday, May 16 8:00 – 9:00 am Exhibit, registration and continental breakfast Have all sponsors initial yellow form for a chance to win prizes! 9:00 -10:30 am 10:30 - 11:00 am 11:00 -12:30 pm 12:30 - 3:00 pm General Session: Difficult Conversations Exhibits & Refreshment Break Workshops Luncheon: Meet the Integrated Care Organizations Prize Drawing 3:00 - 4:30 pm Workshops PLANNING COMMITTEE Mary Ablan, MA, MSW, Area Agencies on Aging Association Carlton Nogle, LMSW, Tri-County Office on Aging Jill Vatter, RN, BSN, Tri-County Office on Aging CONTINUING EDUCATION CREDITS See CE Instructions on pink sheet. The notations – N, SW, NHA, AFC – after every title indicate which groups will earn credits for attending that session. CONFERENCE BAG SPONSOR UnitedHealthcare Community Plan Save these dates for the 28th Annual Conference: May 7 & 8, 2015, Lansing Center. 1 Thursday, May 15 8:00 – 9:00 am Exhibits & Registration – Big Ten A Have sponsors initial yellow form for a chance to win prizes! Sponsored by Mutual of America 9:00 – 10:30 am – Big Ten B Welcome by Tina Abbate Marzolf, President, Area Agencies on Aging Association of Michigan UPDATE FROM THE DEPARTMENT OF COMMUNITY HEALTH N, SW, NHA, AFC ~Special appearance by Governor Rick Snyder~ Kari Sederburg, MPA, Director, Michigan Office of Services to the Aging Governor Rick Snyder and OSA Director Kari Sederburg will address their vision and priorities for older Michiganians, including the Governor’s goal of making Michigan a “No Wait State” for in-home services. 10:30 – 11:00 am 11:00 – 12:30 pm REACHING MORE WITH LESS Lincoln Room N, SW, NHA, AFC Katherine Benford, MA, & Nicole Urban, MPH Macomb County Community Service Agency, Clinton Township Learn how this agency consolidated six programs into one office, reducing administrative costs while increasing the quality and quantity of services. Sponsored by the Michigan Community Action Agency Association. CHANGES IN MEDICARE AND MEDICAID N, SW, NHA, AFC Room 106 Robin Yuchasz, BS & Linda Kusnier, MMAP Inc., Lansing Get a briefing on recent changes from Michigan’s top experts on health benefits, including details about Healthy Michigan – Medicaid expansion. This workshop repeats on Friday morning. 2 CUSTOMER SERVICE N, SW, NHA, AFC Room 62 Susan Mutty, BA, Lansing Community College This Certified Performance Technologist will guide you through a selfassessment on working with customers, explain the cycle of service model, and address challenges facing human service professionals working with difficult customers. Sponsored by the Business & Community Institute of Lansing Community College. This session repeats in the afternoon. 12:30 – 2:30 pm Big Ten B SPONSORED BY CATALYST HEALTHCARE STAFFING GROUP MICHIGAN RANKS 53RD: ACCESSING VETERANS BENEFITS N, SW, NHA, AFC Senator Jason Allen, BA, & Nick Cook, MPS Michigan Veterans Affairs Agency, Lansing Did you know Michigan ranks below all other states and several US territories in veterans’ utilization of federal benefits? Hear the facts from veterans expert and former Michigan Senator Jason Allen, along with how you can be part of the solution. Nick Cook will present an overview of veterans benefits, including benefits for spouses/partners and widows/widowers. 2:30 – 4:00 pm BE PREPARED FOR AN EMERGENCY N, SW, NHA, AFC Lincoln Room Dee Wilkinson, BS, Area Agency on Aging of Northwest Michigan, Traverse City Carl Buonodono, AA, Tri-County Office on Aging, Lansing Learn about the process used by AAANM in developing a comprehensive emergency plan, as well as actions taken by TCOA and Burcham Hills continuing care retirement community in responding to the December, 2013 power outage. ENERGY ASSISTANCE UPDATES N, SW, NHA, AFC Room 62 Chere Coleman, MA, Michigan Community Action Agency Association, Lansing Whitney Skeans, BA, Consumers Energy, Jackson 3 Susan Corbin, BA, Michigan Public Service Commission, Lansing Michigan’s energy assistance programs have changed significantly within the past year. Get an overview of current programs and how energy efficiency can save money and benefit clients. CUSTOMER SERVICE (repeat) N, SW, NHA, AFC Room 106 Susan Mutty, BA, Lansing Community College This Certified Performance Technologist will guide you through a selfassessment on working with customers, explain the cycle of service model, and address challenges facing human service professionals working with difficult customers. Sponsored by the Business & Community Institute of Lansing Community College. 4:00 – 6:00 pm * * * * * * * * * * Friday, May 16 8:00 – 9:00 am Exhibits & Registration – Big Ten A Have sponsors initial yellow form for a chance to win prizes! 9:00 – 10:30 am – Big Ten B Welcome by Tina Abbate Marzolf, President, Area Agencies on Aging Association of Michigan SKILLS FOR EXCELLING IN DIFFICULT CONVERSATIONS N, SW, NHA, AFC Linda Keilman, DNP, Michigan State University College of Nursing When communication is most vital, it can break down most dramatically! This session will list potential pitfalls to avoid, and explain a systematic approach called SPIKES for planning and excelling in high stakes conversations. 10:30 – 11:00 am 4 11:00 – 12:30 pm LEAN I: THE BASICS N, SW, NHA, AFC Auditorium Jim Manley, BS, Michigan State University Demmer Center for Business Transformation Find out how business leaders eliminate waste and add value. While Lean was birthed in the auto industry, it is now embraced by all types of organizations; did you know Governor Snyder is applying Lean to all government functions? Learn from a top leader in the field who studied with Dr. W. Edwards Deming! CHANGES IN MEDICARE AND MEDICAID (repeat) N, SW, NHA, AFC Room 62 Jo Murphy, BA & Linda Kusnier, MMAP Inc., Lansing Get a briefing on recent changes from Michigan’s top experts on health benefits, including details about Healthy Michigan – Medicaid expansion. SKILLS TO APPLY FOR EXCELLING IN DIFFICULT CONVERSATIONS N, SW, NHA, AFC Room 106 Linda Keilman, DNP, Michigan State University College of Nursing Question: What are SPIKES, SPOKES, CONES, HARD, SAFER, CONERS, NURS & BATHE? Answer: evidence-based communication protocols and mnemonics for excelling in specific types of difficult conversations. Learn positive outcomes that can be achieved through empathy and mattering while balancing realism and hope. 12:30 – 3:00 pm Big Ten B SPONSORED BY MICHIGAN ASSOCIATION OF HEALTH PLANS MEET THE INTEGRATED CARE ORGANIZATIONS (ICOs) N, SW, NHA, AFC Beverly Allen, RN, CPA, BBA, CoventryCares of Michigan, Detroit John Baackes, BA, AmeriHealth Caritas, Philadelphia Greg Bellware, MBA, Fidelis SecureCare, Detroit Jennifer Dale, MS, UnitedHealthcare Community Plan, Southfield Kathy Harkness, MS, Midwest Health Plan, Dearborn Dr. James Forshee, MD, Molina Healthcare of Michigan, Troy Dr. Tom Petroff, DO, FACOOG, Meridian Health Plan, Detroit Dennis Smith, BS, Upper Peninsula Health Plan, Marquette 5 AAAAM welcomes Michigan’s 8 designated ICOs, charged with improving the health and well-being of people on Medicare and Medicaid in southeast Michigan, southwest Michigan and the Upper Peninsula. Each ICO will speak about their vision and capabilities, as well as how collaborating with Area Agencies on Aging will support their success. 3:00 – 4:30 pm LEAN II: PROCESS MAPPING N, SW, NHA, AFC Auditorium Jim Manley, BS, Michigan State University Demmer Center for Business Transformation Building on Lean I, this session will explain process mapping and its use in Lean thinking. The Michigan Lean Consortium will be explained and the pro bono assistance it offers to organizations. THE WINDSOR DECISION AND MARRIAGE EQUALITY N, SW, NHA, AFC Room 62 Jay Kaplan, JD, American Civil Liberties Union, Detroit Many breakthroughs in lesbian/gay/bisexual/transgender (LGBT) rights have been achieved during the past year. Learn about the landmark Windsor decision, its impact on federal benefits for LGBT older adults, and the current status of marriage equality in Michigan and the nation. ADDRESSING PAIN IN OLDER ADULTS WITH COGNITIVE IMPAIRMENTS N, SW, NHA, AFC Room 106 Sheria Grice Robinson, MSN, MHA, Madonna University This workshop will explain pain types and elements of cognition, how depression may present in older adults, and appropriate pain assessment and treatment practices. ___________________________________________________ CE approval does not imply endorsement by the Area Agencies on Aging Association of Michigan, the American Nurses Credentialing Center, the Ohio Board of Nursing or the Ohio Nurses Association of any products or services displayed in conjunction with the 27th Annual Conference. Thank you Gold, Silver and Bronze Sponsors! Visit all the exhibits & get initials on the yellow form for a chance to win prizes! American House Senior Living Communities Consumers Energy GT Independence Guardian Medical Monitoring, Inc. Harmony Information Systems Molina Healthcare Philips Lifeline Resource Link of Michigan, Inc. Right At Home – In Home Care & Assistance Upper Peninsula Health Plan Addus HealthCare ADT Home Health Security Services Advanced Care Pharmacy Services Affordable Nursing Inc. Chalgian & Tripp Law Offices Critical Signal Technologies Delivery Concepts, Inc. Health Care Associates & Community Care Givers Homestyle Direct Ingham Regional Assisted Living J & B Medical Supply Nexcare Health System Pine Rest Christian Mental Health Services Priority Health Valley Service Inc. Veterans Home Care Visiting Physicians Association Vitas Innovative Hospice Southeastern Michigan Watson Health Care, Inc. Center for Information Management, Inc. Krause Financial Services Michigan Assisted Living Association Midwest Health Plan Residential Medical Supply
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