Personal Profile Name: JEREMY CHRISTOPHER SCOTT BANKS Citizenship: Australian Telephone: a.h. (02) 6361 2281 mobile 0414 914 949 Email: [email protected] Marital status: Partnered Non-smoker; NSW Class C drivers licence & NZ Class B drivers licence. Scott Banks Pg 1 of 7 EMPLOYMENT GUMTREE COMPUTER SERVICES (www.gumtreecs.com.au) Sydney, Australia (self-employed, sole trader) July 1999 - current - Internet & Web maintenance operation for simple websites for small businesses, maintaining Internet presences for private & business access, and community groups - hardware, software & networking support & maintenance for small businesses, specialising in Microsoft products and Ethernet networking; general LAN & WLAN support; desktop & small server support; remote support using Teamviewer 9 - website design & maintenance using Adobe Dreamweaver & Artisteer for HTML, Joomla & Wordpress CMS etc - training courses: Alison.com – Diploma in Web Design, Google Webmaster Certificate & Analytics, Intro to HTML5, Network Security & Cryptography, JavaScript JQuery & Ajax, Digital Comms Networks, Podcasting, Flash CS3, Visual & Graphic Design Principles GWS PERSONNEL - KINROSS WOLAROI SCHOOL Orange, NSW, Australia (casual, part-time) March 2014 – current IT Support Contractor Skills - Windows 7 re-imaging of existing desktop and laptop computers using PXEBoot, including Help Desk job support for desktops, teaching equipment, APPLE TV reconfigurations, printer issues, research in to Sophos AV and Sophos Console establishment, network testing and issues etc CHARLES STURT UNIVERSITY Orange, NSW, Australia (casual/permanent) March 2005 – March 2014 IT Support Analyst, DIT Orange Skills - Desktop support for local & remote staff & students in mainly Windows XP & Windows 7 on Dell & HP platforms; installing and maintaining BartPE & Ghost-created SCCM-delivered operating system images, connecting to the LAN/WAN using Microsoft Active Directory and Web Services; configuring computer & user accounts Managing & controlling listserv email user groups (in conjunction with MS Exchange & Outlook email groups); Using LanDesk helpdesk application (multi-campus content), delegating tasks to IT staff, providing troubleshooting, solutions and statistics for all staff and students; Network diagnostics & support for data, VOIP & older PABX systems Limited A/V systems support for AMX touchpanels, Polycom VC equipment Project Co-Ordinator – FalconCam Project (falconcamproject.org.au) Established, maintaining & developing a voluntary project to observe, record and publish the lives of a peregrine falcon family living on Orange campus, utilising networked Axis IP cameras, Milestone XProtect Essential surveillance software, a VLC streaming server and a dedicated external Wordpress-based “100,000+ hit” website for news items, photos, video clips and information; worldwide supporter group, self-designed merchandise range and exhibit materials for public & school educational talks & events, media (ABC Radio, TV, newspapers) and DVD presentations “THE PINK FLOYD EXPERIENCE” New Zealand (contract) April – June 2013 Merchandise Manager Skills - Stock-take and inventorise merchandise, arrange and design visual exhibits & display lighting, sell merchandise to public, manage cash tin and EFTPOS equipment, co-ordinate assistants, reconcile takings, report financials to management, stock ordering & sales projections. Tour equipment loading and unloading, daily & show supplies. KELLY SERVICES QLD – NQX FREIGHT SYSTEM Brisbane, Australia (contract / temporary) October 2002 – January 2005 Scott Banks Pg 2 of 7 Clerical staff, Freight Office Skills - CarpTrans & TollWorks computer administration systems Knowledge of geographical locations across Australia, national freight system operation; full interaction with management, other freight office staff and supervisors, warehouse & other employees On-site liaison to Toll I.T. (Melb.) for ongoing I.T. Help Desk issues, basic admin of hardware, software & comms (I.T. related) FEDERAL ELECTRICAL PTY LTD – ANZ NSW (continuation) Sydney, Australia (contract) August – December 2001 Rollout Contractor (Global Server & Desktop Services Division, NSW) Skills - Windows 2000 Datacentre & Professional, in-house pre-rollout training in W2K sys. admin & security State-wide branch hardware, software & network rollout Dell PowerEdge 4400 server & OptiPlex desktop 150 PC installation, Compaq & Toshiba notebooks Desktop image ghosting via Ethernet TCP/IP LAN Configuring DNS, DHCP Lexmark Optra S & T series printer & print queue installation Sola UPS installation Visi-Patch & PatchMax style patching & cabling systems Staff/user training Supervisor of 2-man state-wide support & installation teams Network Support Technician (Global Server & Destop Services Division, NSW) Skills - Support technician for ANZ Help Desk NSW 1st to 3rd level business unit & branch support. Hardware, software and Ethernet TCP/IP network support Maintenance of desktop & laptop units, rebuilding & installing to ANZ SOE standard Network patching & recabling ANZ business units as required User training & consulting MORGAN & BANKS TECHNOLOGY – ANZ NSW (continuation) Sydney, Australia (contract) February – August 2001 Rollout Contractor (On-Site Business Support Division) Skills - ATM network upgrade (NCR 5000 & 5600 series, Diebold models) Convert/upgrade software & cabling to ANZ high speed Ethernet network AUTO GROUP LIMITED Sydney, Australia (permanent) October 2000 – February 2001 IT Network Support Skills - Windows NT4 network support & administration ISDN & fibre optic link maintenance, on-site TCP/IP-based multiple-domain NT network Windows NT4/Office97 rollout & installation on HP & clone-based PCs HP E60 to E800 size servers HP 2100TN laser printer & HP 10/100 hub connectivity MS Backup Linux/Apache server research for future Intranet & domain support use Staff/user 1st-to 3rd level support & training Auto Group proprietary "CarsPlus" & "AutoFleet" motor auction packages. MORGAN & BANKS TECHNOLOGY – ANZ NSW Sydney, Australia (contract) June - September 2000 Rollout Contractor (On-Site Business Support Division) Skills - Rollout of Cisco routers & switches in most NSW metropolitan and country branches OS/2 Dell server & Dell/IBM workstation reconfiguration ISDN link testing with ANZ Head Office Staff/user training in Netscape Navigator, Outlook Web Access email, Intranet Scott Banks Pg 3 of 7 Exposure to banking systems such as Hogan and TBS90 LINDE MATERIALS HANDLING PTY LTD Sydney, Australia (Head Office) (contract/permanent) July 1999 - May 2000 IT Manager/ Systems Administrator/ IT Operations Support Skills - Windows NT 4.0 servers, Windows 95/98 & NT workstations Office95/97/2000 support & installation New Windows NT4.0 WAN Project Manager HP LH4 servers in main offices, VPN for smaller offices & mobile users (100 users) Co-ordination of IT & cabling system installations in new Sydney Head Office 100BaseTX Ethernet LAN/WAN protocols Gateway model laptops, HP/Xerox printers (LPR Printer configuration) HP & Acer desktop PC support & maintenance Watchguard Technologies firewall security & RAS dial-up connectivity Unix/PICK-based business system (“DISTRIB”) using TCP/IP to desktop PCs & (previously) dumb terminals in ADDSVP & IBM3151 emulation; IBM RS6000 server using AIX 4.3.3 & PICK; Wyse50 dumb terminals; Terminal emulators - wIntegrate & ANZIO Lite Imaging using Symantec Ghost (Sales Dept’s Gateway laptop rollout) Basic MS Exchange 5.5 & MS Proxy Server 2.0 administration Printers migrated to Intel NetPort print server and JetDIrect connectivity Xircom RealPort LAN/modem cards in IBM ThinkPad laptops Help Desk at 1st to 3rd level for staff/users Co-ordination of external support & maintenance agreements Planning & structure of company Intranet site (Intranet/Extranet) Disaster recovery planning VTR CONSULTING PTY LTD – AMCOR IT (NSW) Melbourne, Australia (based in Sydney) (contract) November 98 – May 1999 Hardware, Software & Network Support Technician Skills - Novell NetWare 4.x & Windows NT network HP clients, HP & Compaq servers Windows 3.11, Windows 95 & Windows NT desktops Ethernet & TCP/IP networks & protocols Netware 4.x to NT LAN migration support for clients Printer/queue management ccMail & MS Outlook/Exchange installations 1st to 3rd level on-site Help Desk staff/user support (overseas June – October ’98) JKM CONSULTING GROUP – THOMAS COOK LIMITED (NSW) Sydney, Australia (contract) March - May 1998 Computer Network Administrator & Technical Support Skills - Novell NetWare 3.1x, 4.x & Windows NT Compaq & Osborne desktop PCs - Windows 3.11, Windows 95 & Windows NT Token Ring, Ethernet & TCP/IP networks Windows 95 & NT installation & conversions Printer & queue administration Network hub management & patching User access & security administration Norton & VET anti-virus detection & training HEAT for Windows call logging system [ also sub-contracted to Janet Bolton at GE Capital IT Solutions, Sydney in May ’98 to support sites including Lloyd’s Australia’s Windows 95 new LAN, and National Mutual Finance (city office) for hardware support ] Scott Banks Pg 4 of 7 TOYOTA NATIONAL LEASE (now Division of Toyota Finance Australia Ltd) Sydney, Australia (permanent) November 1995 - December 1997 Database & Network Administrator Skills - Windows NT servers & Windows 95 clients NT system administration, user & file/directory security, printer control, modems ISDN link, TCP/IP protocol Novell 3.11d network (50-60 users) Kerridge v6.7 fleet management system on SCO OpenServer 5.0 Unix server Basic Unix administration, security & access via dial-in, ISDN & leased lines Fleet database administration of vehicle list prices, RV & maintenance tables, tyre budgets, weekly & monthly interest rates, CSD rates, customer & supplier account ledger codes, file maintenance, overnight & monthly system & accounts processing, registration number changes; testing & enhancements, Kerridge program security & user access levels Staff training in computer skills, software (Office 4.2, Lotus cc:Mail/Organizer, Lotus Notes 4.5, Client32, Kerridge (DOS & Windows versions), Toyota mainframe applications Toyota Motor Corp ISD Division liaison for system maintenance & enhancement Divisional communications usage charts for phone, fax, data & computer inventories, network system usage & allocation Network backup (daily, weekly, monthly) Research projects in Divisional Disaster Recovery, Systems Capacity & Risk Management & TMCA’s Intranet & Internet sites Courses undertaken whilst at Toyota: Comtech Novell NetWare 3.1x Administration Integrated Business Lotus Notes 4.0 Basics FTP Software PC/TCP OnNet Technical Support Educom Internet for Business Users Pollak Partners : ACT! V2.0 for Windows Basics HTML Scripting Introduction Windows 95 for Support Staff Windows 95v Upgrade for End Users Windows NT 4.0 Administration Windows NT 4.0 Workstation/Server Support ACEL INFORMATION PTY LTD Sydney, Australia (full-time) July 1988 - November 1995 Product Manager - for electronics industry microfiche/CD-ROM & scanned image database file, supervising the collection of industry literature to be indexed & filmed onto microfiche, translated to CD-ROM & scanned into image format for ACEL’s on-line CD-CONNECT product; used as a source of supply & reference for the electronics industry; run in conjunction with an integrated circuit & semiconductor part number CD-ROM index & database; taking customer telephone & fax inquiries and visiting literature suppliers on-site; maintaining & enhancing the databases; arranging mailouts to literature suppliers Developed, prepared & wrote the new Electronics File program in Clipper (program upgrade) Staff of 1 full-time assistant & 1 part-time assistant Programming & maintaining statistical databases for the company's other database files using Clipper & FoxBase Clipper ver 5.01 programming for statistics & other company Files Attended "New Supervisor" management & training course, June 1992 (AIM, North Sydney); also inhouse MS-Works course MS-DOS 3.3 & higher, including the introduction of Windows in new Novell network Windows 3.1, WordStar 6.0, Word for Windows 6.0 & WordBasic FoxBase database, as well as Clipper, C & Dataflex Harvard Graphics, Print Magic, Print Master, MS-Publisher, Arts & Letters Social function budgeting & organisation (Christmas functions & Luncheons 1992) Chairman of Works Committee, May 1993 (initial 3 year term) onwards, to establish & negotiate an Enterprise Bargaining Agreement for all NSW & inter-state staff at ACEL Information (signed March 1994) Scott Banks Pg 5 of 7 GUTHREY HOLDINGS LTD Christchurch, New Zealand EDP Department (full-time) February - July 1987 Assistant EDP programmer to EDP Manager on a Wang VS65 system using SPEED II & Fortran developing the NZ Tours Division reservations & accounts system Completed preliminary SPEED II programming course at QED Software, Auckland Completed Wang VS Systems Administration Certificate at Wang, Christchurch IT Liaison between NZ Tours Division Reservation staff & EDP Department Guthreys Social Club (part-time) 1986 – 1988 President & Secretary of Social Committee (1987-88) In charge of social events for work groups, such as ski weekends, picnics, dinners, birthday/wedding/marriages, gifts; Arranged the annual Christmas dinner functions for 150 staff & partners (also wrote award ceremonies) Compiled & edited the company newsletter GUTHREYS NEW ZEALAND TOURS LTD Christchurch, New Zealand (full-time) May 1985 - March 1988 Tours & reservations clerk – NZ-inbound tours Knowledge of the NZ tourism industry & country itself, in "fly-drive" style tours with extensive knowledge in FIT, self-drive & campervan areas Reservations Department included receiving bookings from domestic & overseas agents, booking telephone & fax reservations with ground tour operators, accommodation and domestic & international airlines, meeting & greeting clients on arrival into the country, dealing with extra requests, designing itineraries & liaising with other departments including ski tours, coach & Japanese groups Sole responsible position, supervising up to 5 part-time assistants Attained Ansett New Zealand BSP Ticketing Course Certificate EDUCATION University of Sydney / Charles Sturt University Orange, New South Wales (2005 – 2006) Advanced Diploma of Horticulture - incomplete TAFE Orange, New South Wales (2006 – 2007) Horticulture Certificate III SOCIAL Active firefighter status with both North West Orange and Freeman's Reach Rural Fire Brigades, (member NSW RFS 2001 - current); former Deputy & Crew Leader at North West Orange RFB; coordinator of RFS Open Day program & activities at North West Orange for 3 years Former manager/coach of North Ryde Soccer Club All-Age 9 (& coach of junior Under 10/3 squad) Winter & 6-a-side summer soccer teams, 1991-97 Interests in all sports including AFL, long-distance running, tennis, volleyball, netball etc Enjoy outdoors, travelling & camping, gardening, photography (developing & printing colour, B/W & transparencies), picture framing, computers (programming & publishing), most music, work part-time with international touring band, 'Pink Floyd Experience', reading, history, passionate about nature (also ref to FalconCam Project entry in Employment section) Scott Banks Pg 6 of 7 PERSONALITY Honest, empathetic, loyal to the company, customer, and friends; workable sense of humour; easy going, often deemed “laid back” by acquaintances REFEREES Darren Ryan (business/personal referee) (Fleet & Government Representative, Eastern Region, TMCA, Sydney) Email: [email protected] Phone (work): 0418 405 842 Robert Paton (business referee) (Manager - Service Delivery, Information Technology Division, Charles Sturt University, Wagga Wagga) Email: [email protected] Phone (work): (02) 6933 2392 Tim Hughes (business referee) (former Project Development Manager, DIT, Charles Sturt University, Orange) Email: [email protected] Scott Banks Pg 7 of 7