Scott Banks - CV - Feb 2014

Personal Profile
(02) 6361 2281
mobile 0414 914 949
[email protected]
Marital status:
NSW Class C drivers licence & NZ Class B drivers licence.
Scott Banks
Pg 1 of 7
Sydney, Australia
(self-employed, sole trader) July 1999 - current
- Internet & Web maintenance operation for simple websites for small businesses, maintaining
Internet presences for private & business access, and community groups
- hardware, software & networking support & maintenance for small businesses, specialising in
Microsoft products and Ethernet networking; general LAN & WLAN support; desktop & small
server support; remote support using Teamviewer 9
- website design & maintenance using Adobe Dreamweaver & Artisteer for HTML, Joomla &
Wordpress CMS etc
- training courses: – Diploma in Web Design, Google Webmaster Certificate & Analytics,
Intro to HTML5, Network Security & Cryptography, JavaScript JQuery & Ajax, Digital Comms
Networks, Podcasting, Flash CS3, Visual & Graphic Design Principles
Orange, NSW, Australia
(casual, part-time) March 2014 – current
IT Support Contractor
Skills - Windows 7 re-imaging of existing desktop and laptop computers using PXEBoot, including
Help Desk job support for desktops, teaching equipment, APPLE TV reconfigurations,
printer issues, research in to Sophos AV and Sophos Console establishment, network
testing and issues etc
Orange, NSW, Australia
(casual/permanent) March 2005 – March 2014
IT Support Analyst, DIT Orange
Skills - Desktop support for local & remote staff & students in mainly Windows XP & Windows 7 on
Dell & HP platforms; installing and maintaining BartPE & Ghost-created SCCM-delivered
operating system images, connecting to the LAN/WAN using Microsoft Active Directory and
Web Services; configuring computer & user accounts
Managing & controlling listserv email user groups (in conjunction with MS Exchange &
Outlook email groups);
Using LanDesk helpdesk application (multi-campus content), delegating tasks to IT staff,
providing troubleshooting, solutions and statistics for all staff and students;
Network diagnostics & support for data, VOIP & older PABX systems
Limited A/V systems support for AMX touchpanels, Polycom VC equipment
Project Co-Ordinator – FalconCam Project (
Established, maintaining & developing a voluntary project to observe, record and publish the lives of
a peregrine falcon family living on Orange campus, utilising networked Axis IP cameras,
Milestone XProtect Essential surveillance software, a VLC streaming server and a dedicated
external Wordpress-based “100,000+ hit” website for news items, photos, video clips and
information; worldwide supporter group, self-designed merchandise range and exhibit
materials for public & school educational talks & events, media (ABC Radio, TV,
newspapers) and DVD presentations
New Zealand
(contract) April – June 2013
Merchandise Manager
Skills - Stock-take and inventorise merchandise, arrange and design visual exhibits & display
lighting, sell merchandise to public, manage cash tin and EFTPOS equipment, co-ordinate
assistants, reconcile takings, report financials to management, stock ordering & sales
Tour equipment loading and unloading, daily & show supplies.
Brisbane, Australia
(contract / temporary) October 2002 – January 2005
Scott Banks
Pg 2 of 7
Clerical staff, Freight Office
Skills - CarpTrans & TollWorks computer administration systems
Knowledge of geographical locations across Australia, national freight system operation; full
interaction with management, other freight office staff and supervisors, warehouse & other
On-site liaison to Toll I.T. (Melb.) for ongoing I.T. Help Desk issues, basic admin of
hardware, software & comms (I.T. related)
Sydney, Australia
(contract) August – December 2001
Rollout Contractor
(Global Server & Desktop Services Division, NSW)
Skills - Windows 2000 Datacentre & Professional, in-house pre-rollout training in W2K sys. admin &
State-wide branch hardware, software & network rollout
Dell PowerEdge 4400 server & OptiPlex desktop 150 PC installation, Compaq & Toshiba
Desktop image ghosting via Ethernet TCP/IP LAN
Configuring DNS, DHCP
Lexmark Optra S & T series printer & print queue installation
Sola UPS installation
Visi-Patch & PatchMax style patching & cabling systems
Staff/user training
Supervisor of 2-man state-wide support & installation teams
Network Support Technician
(Global Server & Destop Services Division, NSW)
Skills - Support technician for ANZ Help Desk NSW 1st to 3rd level business unit & branch support.
Hardware, software and Ethernet TCP/IP network support
Maintenance of desktop & laptop units, rebuilding & installing to ANZ SOE standard
Network patching & recabling ANZ business units as required
User training & consulting
Sydney, Australia
(contract) February – August 2001
Rollout Contractor
(On-Site Business Support Division)
Skills - ATM network upgrade (NCR 5000 & 5600 series, Diebold models)
Convert/upgrade software & cabling to ANZ high speed Ethernet network
Sydney, Australia
(permanent) October 2000 – February 2001
IT Network Support
Skills - Windows NT4 network support & administration
ISDN & fibre optic link maintenance, on-site
TCP/IP-based multiple-domain NT network
Windows NT4/Office97 rollout & installation on HP & clone-based PCs
HP E60 to E800 size servers
HP 2100TN laser printer & HP 10/100 hub connectivity
MS Backup
Linux/Apache server research for future Intranet & domain support use
Staff/user 1st-to 3rd level support & training
Auto Group proprietary "CarsPlus" & "AutoFleet" motor auction packages.
Sydney, Australia
(contract) June - September 2000
Rollout Contractor
(On-Site Business Support Division)
Skills - Rollout of Cisco routers & switches in most NSW metropolitan and country branches
OS/2 Dell server & Dell/IBM workstation reconfiguration
ISDN link testing with ANZ Head Office
Staff/user training in Netscape Navigator, Outlook Web Access email, Intranet
Scott Banks
Pg 3 of 7
Exposure to banking systems such as Hogan and TBS90
Sydney, Australia (Head Office)
(contract/permanent) July 1999 - May 2000
IT Manager/ Systems Administrator/ IT Operations Support
Skills - Windows NT 4.0 servers, Windows 95/98 & NT workstations
Office95/97/2000 support & installation
New Windows NT4.0 WAN Project Manager
HP LH4 servers in main offices, VPN for smaller offices & mobile users (100 users)
Co-ordination of IT & cabling system installations in new Sydney Head Office
100BaseTX Ethernet LAN/WAN protocols
Gateway model laptops, HP/Xerox printers (LPR Printer configuration)
HP & Acer desktop PC support & maintenance
Watchguard Technologies firewall security & RAS dial-up connectivity
Unix/PICK-based business system (“DISTRIB”) using TCP/IP to desktop PCs & (previously)
dumb terminals in ADDSVP & IBM3151 emulation; IBM RS6000 server using AIX 4.3.3 &
PICK; Wyse50 dumb terminals;
Terminal emulators - wIntegrate & ANZIO Lite
Imaging using Symantec Ghost (Sales Dept’s Gateway laptop rollout)
Basic MS Exchange 5.5 & MS Proxy Server 2.0 administration
Printers migrated to Intel NetPort print server and JetDIrect connectivity
Xircom RealPort LAN/modem cards in IBM ThinkPad laptops
Help Desk at 1st to 3rd level for staff/users
Co-ordination of external support & maintenance agreements
Planning & structure of company Intranet site (Intranet/Extranet)
Disaster recovery planning
Melbourne, Australia (based in Sydney)
(contract) November 98 – May 1999
Hardware, Software & Network Support Technician
Skills - Novell NetWare 4.x & Windows NT network
HP clients, HP & Compaq servers
Windows 3.11, Windows 95 & Windows NT desktops
Ethernet & TCP/IP networks & protocols
Netware 4.x to NT LAN migration support for clients
Printer/queue management
ccMail & MS Outlook/Exchange installations
1st to 3rd level on-site Help Desk staff/user support
(overseas June – October ’98)
Sydney, Australia
(contract) March - May 1998
Computer Network Administrator & Technical Support
Skills - Novell NetWare 3.1x, 4.x & Windows NT
Compaq & Osborne desktop PCs - Windows 3.11, Windows 95 & Windows NT
Token Ring, Ethernet & TCP/IP networks
Windows 95 & NT installation & conversions
Printer & queue administration
Network hub management & patching
User access & security administration
Norton & VET anti-virus detection & training
HEAT for Windows call logging system
[ also sub-contracted to Janet Bolton at GE Capital IT Solutions, Sydney in May ’98 to support sites
including Lloyd’s Australia’s Windows 95 new LAN, and National Mutual Finance (city office) for
hardware support ]
Scott Banks
Pg 4 of 7
TOYOTA NATIONAL LEASE (now Division of Toyota Finance Australia Ltd)
Sydney, Australia
(permanent) November 1995 - December 1997
Database & Network Administrator
Skills - Windows NT servers & Windows 95 clients
NT system administration, user & file/directory security, printer control, modems
ISDN link, TCP/IP protocol
Novell 3.11d network (50-60 users)
Kerridge v6.7 fleet management system on SCO OpenServer 5.0 Unix server
Basic Unix administration, security & access via dial-in, ISDN & leased lines
Fleet database administration of vehicle list prices, RV & maintenance tables, tyre budgets,
weekly & monthly interest rates, CSD rates, customer & supplier account ledger codes,
file maintenance, overnight & monthly system & accounts processing, registration number
changes; testing & enhancements, Kerridge program security & user access levels
Staff training in computer skills, software (Office 4.2, Lotus cc:Mail/Organizer, Lotus Notes
4.5, Client32, Kerridge (DOS & Windows versions), Toyota mainframe applications
Toyota Motor Corp ISD Division liaison for system maintenance & enhancement
Divisional communications usage charts for phone, fax, data & computer inventories,
network system usage & allocation
Network backup (daily, weekly, monthly)
Research projects in Divisional Disaster Recovery, Systems Capacity & Risk Management
& TMCA’s Intranet & Internet sites
Courses undertaken whilst at Toyota:
Comtech Novell NetWare 3.1x Administration
Integrated Business Lotus Notes 4.0 Basics
FTP Software PC/TCP OnNet Technical Support
Educom Internet for Business Users
Pollak Partners :
ACT! V2.0 for Windows Basics
HTML Scripting Introduction
Windows 95 for Support Staff
Windows 95v Upgrade for End Users
Windows NT 4.0 Administration
Windows NT 4.0 Workstation/Server Support
Sydney, Australia
(full-time) July 1988 - November 1995
Product Manager
- for electronics industry microfiche/CD-ROM & scanned image database file, supervising the
collection of industry literature to be indexed & filmed onto microfiche, translated to CD-ROM &
scanned into image format for ACEL’s on-line CD-CONNECT product; used as a source of supply &
reference for the electronics industry; run in conjunction with an integrated circuit & semiconductor
part number CD-ROM index & database; taking customer telephone & fax inquiries and visiting
literature suppliers on-site; maintaining & enhancing the databases; arranging mailouts to literature
Developed, prepared & wrote the new Electronics File program in Clipper (program upgrade)
Staff of 1 full-time assistant & 1 part-time assistant
Programming & maintaining statistical databases for the company's other database files using
Clipper & FoxBase
Clipper ver 5.01 programming for statistics & other company Files
Attended "New Supervisor" management & training course, June 1992 (AIM, North Sydney); also inhouse MS-Works course
MS-DOS 3.3 & higher, including the introduction of Windows in new Novell network
Windows 3.1, WordStar 6.0, Word for Windows 6.0 & WordBasic
FoxBase database, as well as Clipper, C & Dataflex
Harvard Graphics, Print Magic, Print Master, MS-Publisher, Arts & Letters
Social function budgeting & organisation (Christmas functions & Luncheons 1992)
Chairman of Works Committee, May 1993 (initial 3 year term) onwards, to establish & negotiate an
Enterprise Bargaining Agreement for all NSW & inter-state staff at ACEL Information (signed March
Scott Banks
Pg 5 of 7
Christchurch, New Zealand
EDP Department (full-time) February - July 1987
Assistant EDP programmer to EDP Manager on a Wang VS65 system using SPEED II & Fortran
developing the NZ Tours Division reservations & accounts system
Completed preliminary SPEED II programming course at QED Software, Auckland
Completed Wang VS Systems Administration Certificate at Wang, Christchurch
IT Liaison between NZ Tours Division Reservation staff & EDP Department
Guthreys Social Club (part-time) 1986 – 1988
President & Secretary of Social Committee (1987-88)
In charge of social events for work groups, such as ski weekends, picnics, dinners,
birthday/wedding/marriages, gifts;
Arranged the annual Christmas dinner functions for 150 staff & partners (also wrote award
Compiled & edited the company newsletter
Christchurch, New Zealand
(full-time) May 1985 - March 1988
Tours & reservations clerk – NZ-inbound tours
Knowledge of the NZ tourism industry & country itself, in "fly-drive" style tours with extensive
knowledge in FIT, self-drive & campervan areas
Reservations Department included receiving bookings from domestic & overseas agents, booking
telephone & fax reservations with ground tour operators, accommodation and domestic &
international airlines, meeting & greeting clients on arrival into the country, dealing with extra
requests, designing itineraries & liaising with other departments including ski tours, coach &
Japanese groups
Sole responsible position, supervising up to 5 part-time assistants
Attained Ansett New Zealand BSP Ticketing Course Certificate
University of Sydney / Charles Sturt University
Orange, New South Wales
(2005 – 2006)
Advanced Diploma of Horticulture - incomplete
Orange, New South Wales
(2006 – 2007)
Horticulture Certificate III
Active firefighter status with both North West Orange and Freeman's Reach Rural Fire Brigades,
(member NSW RFS 2001 - current); former Deputy & Crew Leader at North West Orange RFB; coordinator of RFS Open Day program & activities at North West Orange for 3 years
Former manager/coach of North Ryde Soccer Club All-Age 9 (& coach of junior Under 10/3 squad)
Winter & 6-a-side summer soccer teams, 1991-97
Interests in all sports including AFL, long-distance running, tennis, volleyball, netball etc
Enjoy outdoors, travelling & camping, gardening, photography (developing & printing colour, B/W &
transparencies), picture framing, computers (programming & publishing), most music, work part-time
with international touring band, 'Pink Floyd Experience', reading, history, passionate about nature
(also ref to FalconCam Project entry in Employment section)
Scott Banks
Pg 6 of 7
Honest, empathetic, loyal to the company, customer, and friends; workable sense of humour; easy
going, often deemed “laid back” by acquaintances
Darren Ryan
(business/personal referee)
(Fleet & Government Representative, Eastern Region, TMCA, Sydney)
[email protected]
Phone (work):
0418 405 842
Robert Paton
(business referee)
(Manager - Service Delivery, Information Technology Division, Charles Sturt University, Wagga Wagga)
[email protected]
Phone (work):
(02) 6933 2392
Tim Hughes
(business referee)
(former Project Development Manager, DIT, Charles Sturt University, Orange)
[email protected]
Scott Banks
Pg 7 of 7