Suffolk: Flood Information Do you know what to do before, during and after a flood? For advice phone Floodline on 0345 988 11 88 Over 13,000 properties are at risk of flooding in the county of Suffolk. While the Environment Agency aims to provide advance warning of flooding, and local authorities may provide assistance, the person who can do the most to prepare for flooding is you. This information sheet explains your local Environment Agency flood warning service, and gives important contact numbers, which may be useful when a flood warning is issued. LOCAL FLOOD WARNING INFORMATION Please keep this information in a safe place. ARE YOU AT RISK? KNOW YOUR CODES! To find out if you are at risk of flooding please call: Floodline on 0345 988 1188 or 0845 988 1188 or visit our website: www.gov.uk/environmentagency Flood warnings are issued using this set of 3 easily recognisable codes which indicate the level of danger and give advice on how to prepare: If you are, we provide a free flood warning service to many areas at risk of flooding from main rivers and the sea. You can choose to have our flood warnings sent directly to you via phone, text, email or fax wherever you are. We aim to give at least 2 hours notice of flooding so that you can take the necessary action to protect yourself. FLOOD ALERT: Flooding is possible. Be Prepared. Prepare a flood kit. Be prepared to act on your flood plan. Keep an eye on the situation. FLOOD WARNING: Flooding is expected. Immediate action required. Act now to protect your family and your property and to help others. Block doors and cover airbricks and other ventilation holes. Water may enter your home through toilets, sinks and washing machines, as drains become overwhelmed. Move family, pets and valuables to a safe place. Keep a flood kit ready. Turn off gas, electricity and water supplies if safe to do so. SEVERE FLOOD WARNING: Danger to life. Stay in a safe place. Be ready should you need to evacuate your home. Co-operate with emergency services and call 999 if you are in immediate danger. WHERE ARE THE WARNINGS SENT? STAY TUNED! You can get up-to-date information about flooding in your local area in several different ways: Flood warnings will also be broadcast on many local TV and radio stations during news, weather and traffic bulletins. Useful information regarding rest centres, road and school closures may also be given.  Register for our FREE flood warning service.  Phone Floodline 24hrs a day on: 0345 9881188 or 0845 9881188  Check our website: www.gov.uk/environment-agency National weather providers and local authorities may also broadcast our flood warnings via their own websites or apps such as: BBC Weather online: www.bbc.co.uk/weather Met Office online: www.metoffice.com TV STATIONS: BBC Look East (on BBC1) Anglia TV (on ITV1) LOCAL RADIO: BBC Radio Suffolk Heart Town 102 FM Dream 100 95.5 FM, 95.9 FM, 103.9 FM, 104.6 FM 97.1 FM & 96.4 FM 102 FM 100.2 FM Keep an eye on the weather situation and water levels by tuning in to local news bulletins. Act Now! Start preparing today BEFORE a flood happens. Useful Numbers: Floodline is the Environment Agency’s 24 hour telephone advice and information service for anyone to ring to get the latest information about flooding in their area. It is available 365 days a year, and also provides advice on what you can do to plan for, or respond to floods. To listen to up-to-date recorded information on local flood warnings in force call Floodline, select Option 1 at the recorded menu and when requested enter the Quickdial number for your area as shown in the list below: TIDAL FLOOD WARNING AREAS Quickdial Lowestoft seafront and docks South bank of Lake Lothing, from Bourne Business Park to Mutford Lock Oulton Broad near Mutford Lock Riverside Business Park and Kirkley Benacre marshes and Kessingland beach Walberswick, Dunwich and surrounding marshes Tidal River Wang, including Wangford Blythburgh and marshes upstream of A12 Marshland behind Minsmere sluice, Middleton &Sizewell Aldeburgh and Thorpeness Snape, Iken and surrounding marshland Orford Ness to Bawdsey incuding Butley Southwold and surrounding marshes Felixstowe Ferry and Bawdsey Quay Isolated riverside properties on the Deben estuary Felixstowe Ferry hamlet,Deben marshes Woodbridge and Melton South Felixstowe, including the Port of Felixstowe Orwell estuary from the Bridge to Felixstowe Tidal river Orwell at Ipswich Quay Tidal river Orwell at Ipswich west bank & Bourne Brook Tidal river Orwell at Ipswich wet dock & upstream of Stoke Bridge RIVER FLOOD WARNING AREAS The Stour estuary from Shotley Gate to Brantham 114515 River Waveney from Diss to Bungay 035411 114520 114525 114530 114540 114545 114550 114555 114560 114565 114570 114535 114615 114620 114610 114605 114625 114630 114636 114637 River Waveney from Bungay to Ellingham Wrentham watercourse from Wrentham to the coast Chediston watercourse at Halesworth Blyth and Walpole rivers, and Bramfield watercourse Rivers Minsmere and Yox, from Sibton to Middleton Thorpeness Hundred River from Knodishall to Aldringham River Ore from Framlingham to Blaxhall River Deben from Debenham to Cretingham River Deben from downstream of Cretingham to Bromeswell River Lark from Clopton to Martlesham Rattlesden River, from Rattlesden to Combs Ford River Gipping, South Stowmarket to Needham Market River Gipping through Needham Market River Gipping at Ipswich upstream of London Road Bridge River Box from Boxford to Thorrington Street River Brett from Lavenham to Higham River Lark at Sicklesmere to Bury St Edmunds River Thet & Little Ouse, from the Thetford area to Brandon General flooding information for Rivers Lark and Kennett 035412 035421 035422 035423 035431 035432 035433 0354411 0354412 0354414 0354421 0354422 0354423 0354424 035452 035453 0352220 035232 03524 116460 River Lark in the Fornham St Martin area down to Isleham 033532 Local Authorities: Emergency Services: Suffolk County Council Tel 0845 606 6067 Suffolk Constabulary (Police) Emergency 999 Non emergency 01473 613500 Babergh District Council Tel 01473 822801 Out of hours 0845 6013390 Forest Heath District Council Tel 01638 719000 Out of hours 01284 763252 Ipswich Borough Council Tel 01473 432000 Out of hours 01473 433444 Quickdial 111020 114505 East Anglian Ambulance NHS Trust Emergency 999 Non emergency 0845 6013733 IF THERE IS A DANGER TO LIFE ALWAYS DIAL 999 AND ASK FOR THE APPROPRIATE EMERGENCY SERVICE All enquiries regarding sandbags should be referred to your Local Authority Suffolk Fire & Rescue Service Emergency 999 Non emergency 01473 260588 Utilities: St. Edmundsbury Borough Council Tel 01284 763233 Out of hours 01284 763252 National Grid Gas 0800 111 999 Flood Resilience The Environment Agency Cobham Road Ipswich Suffolk IP3 9JD Anglian Water 08457 145145 Published: September 2014 Suffolk Coastal District Council Tel 01394 383789 Out of hours 01502 527133 Essex & Suffolk Water Tel 0845 782 0999 Mid Suffolk District Council Tel 0845 606 6067 Waveney District Council Tel 01502 562111 Out of hours 01502 527133 UK Power Networks (electricity) Tel 0845 601 4516 Out of hours 0800 783 8838 Voluntary Organisations Samaritans 08457 90 90 90 British Red Cross 01284 767 215 Community Action Suffolk 01473 345 400 For more information, or for advice on how to complete a Personal Flood Plan visit: www.gov.uk/environment-agency or phone Floodline on: 0345 988 11 88 / 0845 988 1188