Level 5, 370 St. Kilda Road, Melbourne, Victoria 3004 P. 03 9699 9444 F. 03 9681 6317 W. www.macxsec.com.au INTRODUCING MACXSEC ….. MACXSEC companies are national providers of premium quality integrated property services. Our clients include shopping centres, hotels, government offices, educational institutions, corporate towers, retail premises, hospitals/aged care facilities, trade fairs, industrial sites – and more. In today's competitive business environment, MACXSEC is proud of the company's continued growth, achieved without compromising the quality of our services. We're very proud of the loyalty our clients show towards our business. We believe this is the result of our consistency, professionalism, our skilled leaders and our loyal and well-trained staff team. Importantly, we understand the crucial importance of delivering cost-effective services that assist our clients to be profitable. We're constantly adding to our service offering. MACXSEC professionals are proactive in identifying improved strategies to deliver services that match each client's growth patterns or changing requirements. VALUE ADDING MACXSEC select team members who show a passion for providing exceptional customer service. Team Leaders are all trained to look for performance improvements and new ways we can assist our clients. Where we identify a strategy that may save you money or improve the services you receive, we include a recommendation in our reporting to you. MACXSEC INTEGRATED SERVICES MACXSEC protects a range of sites including: SECURITY SERVICES MACXSEC maintains a total management commitment to quality control, planning and staff training to ensure that our customers' expectations are met, and preferably exceeded, through the provision of reliable, professional, 24-hour security services. MACXSEC services include: Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Static guards Loss Prevention Officers (LPO) Building concierges Monitoring Intelligent Building Systems Corporate reception personnel Mobile patrols and alarm responses Security risk management Close personal protection Vehicle and personnel access / egress Industrial Ÿ Ÿ Ÿ Ÿ Commercial buildings Financial Institutions – banks, building societies Retail stores Trades Fairs, Promotional Events security Ÿ Ÿ Ÿ Ÿ Hotel/Office concierge/security services Shopping Centre security Industrial sites – manufacturing Hospitals/Aged Care facilities MOBILE PATROL Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Day & Night Patrols Large Coverage Area Dedicated Vehicles Internal Checks External Checks Weekly Reporting Intermediate Checks Macxsec owns and operates its own fleet of mobile patrol and response vehicles operating throughout greater metropolitan Melbourne. Our mobile patrols solution is based around "Proof of Service”. We have sourced the latest technology within budget which allows our officers to be accountable with no grey areas when it comes to the delivery of our service to our client. CLEANING SERVICES MACXSEC delivers premium quality, cost-effective cleaning solutions for retail, commercial and industrial properties. MACXSEC services include: Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Complete cleaning services for retail, commercial and industrial properties Floor care – stripping and sealing of hard floors Steam and dry cleaning soft floors Window/glass cleaning Pressure washing Waste disposal and recycling Sanitary and hygiene services Disaster recovery cleaning Trauma cleaning Other cleaning services to meet clients' specific requirements. MACXSEC TEAM LEADERS AND STAFF MACXSEC SECURITY CLEARANCE AND SAFETY We're proud of our highly qualified management team and staff, whose qualifications include Bachelor of Commerce, Advanced Diploma of E-Commerce, Post Graduate Diploma in Sales & Marketing, Certificate IV Training and Assessment & Certificate IV Security and Risk Management and more. In addition, we recognise how important it is that our team members are equipped to deliver exceptional customer service. All permanent and part-time operational staff hold appropriate certifications and accreditations to nationally recognised standards. MACXSEC staff are encouraged to be involved in our business and to make suggestions for improvements in our service and work practices. MACXSEC maintains a strong partnership with a Victoria Police approved RTO, who are recognised leaders in the field, providing training to our staff in Certificates II, III, IV, Risk Management, Diploma of Security, First Aid, Firearms, Cash in Transit, Close Personal Protection, Bodyguard and many other courses enabling MACXSEC Personnel to provide a complete service with the utmost professionalism. Training is regularly updated to ensure that our clients are served by team members whose industrial-related training is up-todate. This not only enhances our ability to deliver excellent client service, it also provides team members with a sense of self-worth and the knowledge that their service and experience is valued. For that reason, we have a partnership with CSIA, a specialist Registered Training Organisation who provide quality training for customer-facing staff like ours. All MACXSEC staff hold recognised certifications and accreditations, including Security Clearances, Working With Children accreditation and have completed training in Occupational Health and Safety - safe work practices, the handling and use of hazardous materials and emergency procedures and more. All our team members wear clearly identifiable uniforms. In addition, MACXSEC Best Practice recruitment, training and supervision methodologies include meticulous screening prior to employment, ongoing education in the latest work practices and in specific client requirements, plus on-the-job mentoring and counselling. WHEN EXTRA CAPACITY IS REQUIRED MACXSEC IT AND REPORTING MACXSEC maintains a reliable network of part-time staff and associates who stand ready to assist where one-off or remote projects are required by our clients. The bottom line in our IT and report planning and delivery is to ensure that every contract is managed efficiently, and our clients receive informative and transparent reports and accounts. MACXSEC IT software enables us to : All part-time staff and associates are trained and hold appropriate certifications. Ÿ Plan work timetables to comply with every client's All adopt the MACXSEC work methodology, ensuring any additional works are managed according to MACXSEC procedures and policies. specific needs; Ÿ Incorporate any non-contract day-to-day changes our Ÿ Ÿ Ÿ Ÿ client may require; Generate concise reports; Identify issues that need to be discussed with our client; Flag required staff training/certification upgrades; And more. Of course, we maintain regular contact with our clients to ensure that we continue to meet their needs, and both formal and informal reports are delivered to meet each client's specific requirements. Regular meetings and a superior reporting structure are the foundations of our partnerships with our clients. MACXSEC COMMITMENT TO HEALTH AND THE ENVIRONMENT We take our responsibility to our clients, their staff and the public very seriously. MACXSEC policies demonstrate our commitment to reducing waste and emissions, and to using products that deliver the maximum health, environmental safety benefits. To that end, our Staff Training Program and ongoing professional education ensure that MACXSEC Team Leaders and staff comply with our stringent Environmental Health and Safety policies. We practice paper saving, use “green certified” products for cleaning, and ensure that our water usage and waste disposal activities are best practice. As indoor environments often concentrate chemical and biological contaminants such as bacteria, fungi, moulds, pollens, dust mites and insects, we use a range of products that protect our clients' premises and reduce the incidence of allergies, skin irritations, asthma and other respiratory diseases. QUALITY ASSURANCE MACXSEC Quality Assurance procedures conform to ISO9001/2000 and are subject to regular auditing towards gaining full accreditation. Our strict policies ensure that we consistently meet customers' requirements in a high quality, efficient and cost effective manner. In addition, MACXSEC maintains meticulous records to ensure adherence to statutory Occupational Health & Safety Regulations as required under the OH&S Act 1985. Key processes in place to ensure a high quality service include: Ÿ Careful staff selection criteria Ÿ OH&S policies and procedures Ÿ Staff license renewal notification Ÿ Ÿ Ÿ Ÿ Ÿ Comprehensive and ongoing staff training Providing staff with an understanding of responsibilities Quality supervision Compliance with AS 3475 - Emergency Control Organizations and Procedures for Buildings, Structures and Workplaces. One point of communication into MACXSEC 24 hours a day, 7 days a week Advanced information, technology and communication systems to support best practice administration practices and procedures. PROFESSIONAL ASSOCIATIONS SUPPORTING OUR COMMUNITY Ÿ MACXSEC is a member of ASIAL MACXSEC is proud to be major sponsors of the Seddon Cricket Club. (Australian Security Industry Association Limited), Australia's leading security organisation. Our involvement with the Cricket Club enables us to make a contribution to the health and well-being of our community. Brisbane Ÿ MACXSEC is registered with CM3 – OH&S Contractor Management services organisation. Perth Adelaide Melbourne