Pfarrei Oberolang - Dekanat Bruneck

Position Description
POSITION TITLE: Receptionist and Facilities Officer RESPONSIBLE TO: Facilities and Operations Manager; 60L Building Manager LOCATION: Melbourne GRADE: 4 SALARY (FTE): $72,375pa ($65,796pa + $6,579 10% superannuation) STATUS: Permanent full‐time HOURS: 37.5 hours per week DEPARTMENT PURPOSE The Australian Conservation Foundation (ACF) is Australia’s leading national not‐for‐profit environmental organisation. It has been a strong and effective voice for the environment for 50 years. The Facilities and Operations team ensures that all ACF’s 60L and interstate facilities, operational, administrative and support services and systems are effective, efficient and focused on the achievement of ACF’s vision and goals. Chief Executive Officer Director, Finance and Operations Facilities and Finance Manager IT Manager Operations Manager
and team and team Receptionist and 60L Building Facilities Officer Manager Last updated: December 2014 POSITION PURPOSE The Receptionist and Facilities Officer is the front line engagement position for all tenants, visitors and staff to ACF’s Melbourne office as well as providing facilities support to the 60L Building Manager. KEY COLLABORATIONS The Receptionist and Facilities Officer liaises with all ACF offices and tenants of 60L as well as communicating with ACF supporters and the general public. KEY RESPONSIBILITIES 
Welcome visitors to ACF and ensure they are met and greeted by the appropriate ACF staff member. Welcome supporters and the general public to ACF and respond to enquiries in a professional manner reflecting ACF’s commitment to supporter engagement. 
Liaise with ACF staff and tenants of 60L to book meeting rooms and associated facilities and ensures rooms are set up and packed down in accordance with instructions. 
Act as the secretary for all tenants of ACF in relation to tenants meetings and 60L committee meetings by calling for agenda items, distributing agendas and recording and distributing minutes. Represents ACF at all tenants meetings. 
Provide effective facilities support to the Facilities and Operations Manager and the 60L Building Manager including (but not limited to) physical facilities maintenance duties, being an emergency back‐up contact if either are unavailable and administering the security tag system for the 60L building. 
Provide effective administrational support to ACF staff as requested including (but not limited to) travel bookings, new staff orientation, document storage and disposal, back up for mail opening and distribution, and identifies opportunities for continuous improvement. 
Observe the safe working practices and as far as you are able, protect your own and others’ health and safety; 
Other duties as requested by manager. KEY PERFORMANCE INDICATORS The performance of the Receptionist and Facilities Officer will be evaluated through an annual performance review to be conducted by the line manager and assessed against annual KPI’s, including but not limited to the maintenance of excellent relationships with tenants, ACF staff, ACF supporters and the general public. K:\Recruitment\2014 11 Receptionist and Facilities Officer\Receptionist and Facilities Officer PD 2014 12.doc Page 2 of 3
Last updated: December 2014 KEY SELECTION CRITERIA 1.
Integrity: Works effectively with high degree of autonomy and accountability. Self‐
motivated and can demonstrate initiative. Takes responsibility for own action, treating all people with dignity consistent with ACF values. 2.
Service Excellence: Identifies and responds to customers underlying needs. Uses understanding of the customers or stakeholder’s organisational context to tailor services and ensure a high quality response. Looks beyond the obvious to provide outstanding levels of service. Constructively deals with service issues that arise in a timely manner. Effectively manages risks to service delivery. 3.
Flexibility and Initiative: Adaptable. Open to new ideas. Accepts changed priorities without undue discomfort. Recognises the merits of different options and acts accordingly. Proactive and self‐starting. Seizes opportunities and acts upon them. Takes responsibility for own action 4.
Teamwork: Cooperates and works well with others in the pursuit of team goals. Collaborates and shares information. Shows consideration, concern and respect for others’ feelings and ideas. Accommodates and works well with the different working styles of others. Encourages resolution of conflict within group. 5.
Interpersonal skills: Relates well to all kinds of people from different backgrounds and at various levels of seniority. Builds appropriate rapport. Listens and uses diplomacy and tact. Capacity to maintain sector commitment to project objectives. 6.
Communication: Communicates in a clear and interesting way. Understands the target audience and the objectives of the communication, Uses feedback to refine communication. 7.
Qualifications and work requirements: Tertiary qualifications in business administration, customer service or equivalent work experience. Minimum of three years’ experience working in a like role, preferably for a NFP organisation. Able to complete physical tasks, including some lifting and facilities maintenance tasks Strong IT skills with the ability to use MS Office programs at an intermediate level or higher. Current Victorian drivers licence is desirable K:\Recruitment\2014 11 Receptionist and Facilities Officer\Receptionist and Facilities Officer PD 2014 12.doc Page 3 of 3

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