111004 Case Progression Paralegal JD

J O B D E S C R I P T I O N
Case Progression (Paralegal)
Ref. RGL ICM CPR 05
Directorate:
Location:
Reports to:
Job family:
Regulatory Services Directorate
Lambeth, Central London
Head of Case Progression
Grade D
JOB PURPOSE

To provide support to the Case Progression Team Manager and/or Case Progression Lawyers to
ensure that fitness to practise (FtP) cases are progressed from receipt of complaints/information to
disposal to high standards of quality in an efficient and effective manner.
 To act as an advocate presenting the GPhC’s case at statutory Committee hearings, interim order
applications/review hearings and restoration applications to high standards of quality and in a timely,
cost effective and efficient manner.
MAIN ACCOUNTABILITIES
1.
Working with the team manager, and/or a Case Progression Lawyer and collaboratively with the
Investigation and Inspection Teams to assist in progressing FtP cases through investigations and
referral to Investigating Committee (IC) or other means of disposal;
2.
Following referral of cases by the Investigations Team or IC working under the supervision of the
team manager and/or Case Progression Lawyer to assist in progressing cases to Hearing, or
alternative means of disposal;
3.
Under the supervision of the team manager and/or Case Progression Lawyer act as an advocate
on behalf of the GPhC before statutory committees in accordance with the GPhC’s fitness to
practise rules, case management directions and wider case law;
4.
Maintain up to date knowledge of developments in fitness to practise and regulatory case law and
best practice in the investigation of complaints and case management, including any guidance
issued by the CHRE, and ensure that other members of the Investigation and Case Management
team are updated in turn;
5.
Build effective working relationships with internal and external stakeholders, including:

the Investigation and Case Management team;

other teams and individuals across the GPhC.
6.
Monitor and manage own compliance with objectives and targets in respect of quality and
timeliness;
7.
Produce schedules of documents and bundles in accordance with the GPhC’s regulations, rules
and case management directions;
8.
Assist in the production of statistics relating to the progress of FtP cases.
SUCCESS MEASURES
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Providing support and assistance on cases as required to high standards and in a timely manner.
Demonstrable evidence of development in role, ability to undertake increasingly complex tasks and
to manage individual cases.
Positive feedback from Head of Investigations and Case Management, Head of Quality and Case
Management (Legal) and colleagues..
BEHAVIOURS EXPECTED TO BE DEMONSTRATED
Personal responsibility
 Takes personal responsibility for making things happen, sorting out issues and problems that arise.
Displays motivation, commitment, perseverance and conscientiousness. Acts with a high degree of
integrity:
 Treats others with respect
 Displays integrity in all that they do
 Keeps promises and fulfils commitments
 Admits when they have made a mistake
 Considers the impact of their actions on others
 Does what is right not what is easy
 Is receptive to learning and challenge
 Takes action to resolve problems
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Makes decisions based on evidence and knowledge
Recognises own limitations and demonstrates mitigating them
Is willing to speak up and constructively challenge
Demonstrates initiative and continued improvement in own area
Willingly works with others
Receptive to the concerns of others
Listens, doesn’t just hear
Organisational awareness
 Demonstrates an understanding of, and contributes to, the delivery of GPhC aims and objectives in
accordance with the organisation values:
 Makes suggestions about the provision of service outside their immediate area of responsibility
 Links objective setting to the strategic plan
 Thinks beyond own role/specialist area
 Considers long term and broader view, even when having to respond quickly
 Demonstrates an awareness of the impact of external influences on their role
 Shows an understanding of who their stakeholders are and how to engage them to achieve positive
outcomes
Delivering a customer focussed service
 Ensures diversity policies and practices are followed when dealing with customers
 Shares knowledge of other GPhC’s business areas with colleagues to improve customer service
 Shares good practice and identifies opportunities for customer service improvements
 Personally demonstrates a customer focused service
Decision making
 Selects the best course of action based on the available options, sometimes under tight
deadlines/pressures and accepts personal responsibility for the outcome:
 Anticipates the consequences of decisions
 Identifies causes rather than just symptoms to inform solutions
 Uses trends and patterns in information for evidence based decisions
 Breaks down complex information into workable components for others
Developing effective relationships
 Creates and maintains effective relationships through communicating ideas and information
effectively, in language and a style that is appropriate to the audience/situation and checks for
understanding ; actively listens:
 Clarifies important messages using appropriate language
 Builds trust and empathy with colleagues , staff and service end users
 Demonstrates ability to alter communication styles to suit audience
 Positively Influences through communication style
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Uses appropriate tone, style and technique to persuade difficult audiences
Clarifies and positively communicates direction to colleagues and stakeholders
KNOWLEDGE & SKILLS

Graduate (or equivalent).

Ability to work on own initiative and prioritise work.

Ability to assimilate, understand and interpret complex legislation including that relating to
medicines and controlled drugs.
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Commitment to own development and willingness to take on new tasks.
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Evidence of ability to analyse, manage and problem solve complex and sensitive issues with
experience of concise and accurate report writing and correspondence skills.

Excellent written and verbal communication skills for external and internal liaison.

Excellent word processing skills (Microsoft Word) and competency in spreadsheet usage (Microsoft
Excel) and email software packages (Microsoft Outlook); ability to learn and use other IT systems
(e.g. case management system) quickly.

Ability to develop advocacy skills and act as advocate in straightforward cases.

Must have an appreciation of the confidential nature of the work.
The above is not exclusive or exhaustive and may alter depending on the needs of the GPhC.
TERMS AND CONDITIONS
Salary
The salary for this position is £28,560. Salaries are normally reviewed in June of each year.
Hours
The weekly hours are 35, Monday to Friday 9.00am to 5.00pm. There is a flexitime system in operation
within the GPhC, the core hours of attendance being 10.00 a.m. to 12.00 noon and 2.00 p.m. to 4.00
p.m. per day.
Holidays
Holiday entitlement for this post is 25 day per annum pro rata, plus all Bank Holidays.
Pension
As a non-contractual benefit, you will be eligible to join the NHS pension Scheme after completion of 3
months service (The GPhC reserves the right to withdraw this pension plan, and its terms may alter).
Other benefits
Interest free season ticket loans are available to staff after successful completion of a probationary
period. Subsidised staff restaurant facilities are available.
Location
The position is based in the GPhC Headquarters, 129 Lambeth Road, London SE1 7BT, within walking
distance of Waterloo, Lambeth North and Vauxhall stations. The Headquarters is located at Lambeth
Bridge overlooking Lambeth Palace and the Thames. The GPhC operates a ‘non-smoking’ policy
throughout its premises.
Return of applications
Applications should be returned to:
[email protected]
or
Human Resources Support Services
General Pharmaceutical Council
129 Lambeth Road
London
SE1 7BT

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