Hong Kong Sheng Kung Hui Welfare Council Human Care Enterprise Network (HeCAN) including Human Resource Management System, Finance System, Business Performance Management System and Knowledge Management System Project Objectives The HeCAN System is a part of the whole Business Improvement Project which includes IT-related and non-IT-related aspects. In the project, four Perspectives are identified, namely service objectives, human resource objectives, financial objectives and internal process objectives. To meet the internal process objectives, HeCAN aims to maximize flexibility of resource utilization, and enhance efficiency of internal processes, to strengthen responsiveness towards community needs, and ensure quality of service provision, so as to create a win-win situation for all stakeholders. Brief Description of the Project Based on the four objectives aforementioned, the Human Enterprise Care Network (HeCAN) system is developed to meet the demand of both administrative and service needs. The system consists of human resource management system, finance system, business performance management system and knowledge management system. It streamlines daily operation such as leave application and the submission of the statistics in accordance with Funding and Service Agreement (FSA). Furthermore, knowledge can be shared amongst colleagues and management can review the information across centres. Project Implementation Period October 2002 to September 2004 Total Cost of the Project HK$4,273,958 Challenges Encountered Change management is essential throughout the project, ranging from vendor management to colleagues’ adjustment. Despite not supported by the business improvement project, plenty of training sessions have to be provided for staff. A designated team is required to monitor the whole progress. Benefits Gained This project strengthens the Council and its service units’ responsiveness to community needs. Financial information are consolidated and reported quickly. Staff can check their leave balance themselves on web. Side-by-side comparison of the output/outcome standard of similar service nature can be analyzed. The system is integrated and the information between Operations is streamlined. Overall, this system maximizes the flexibility of resource utilization, and enhances efficiency of internal processes, strengthens responsiveness towards community needs, and ensures quality of service provision, so as to create a win-win situation for all stakeholders. Contact person for sharing of application Name : Danny Chow E-mail address : [email protected] Telephone number: 2533 1261 * The information in this document is provided by the Agency and is for reference only.