WUTH Annual Plan and Corporate Objectives 2015/16 “Over the next 5 years we will work together to transform our organisation, building on our considerable clinical capabilities, to place our patients and our other customers at the heart of everything we do. We will focus on exceptional customer service which will be delivered through integrated, seamless, continuous pathways of care enabled by innovation and leading edge technology.” Our Goal Vision – Locally Focused – Regionally Significant “We will be the First Choice Healthcare partner to the communities we serve, supporting patients’ needs from the home to the provision of regional specialist services” What will this mean (Our Strategic Objectives) What will we do in 2015/6 to move towards this (Our Annual Objectives) To be the top NHS Hospital Trust in the north west for patient, customer and staff satisfaction Improved our patient experience to deliver a Friends and Family recommended score of 95% or better Created a strong culture of empowered employees, delivering a Staff Engagement score of 3.59 or better. Leading on integrated shared pathways of care with primary, community and social care Worked with partners in Wirral to reduced number of medically fit patients to no more than an average of 40 on the list and reduced readmissions to 7.7% of total admissions, by developing a range of plans to deliver care closer to home Delivering consistently high quality secondary care services, enhanced through the provision of regional specialist services Implementation o f our quality improvement strategy to reduce mortality to 80 (HSMR) Ensured that our harm free care score is no lower 95% for each month of the year Ensuring our people are aligned with our vision Relaunched our values and behaviours strategy and improved attendance rates to 96.3% and appraisal rates to 91% Maximising innovation and enabling technologies Further roll out our Wirral Cerner IT systems including clinical documentation, voice recognition, advanced clinical analytics, such as SEPSIS, readmission alerting and the extension of electronic prescribing beyond the inpatient setting.(HIMMS level 7) To ensure 100% of our research studies achieve their agreed recruitment goals To ensure that 80% of our research studies achieve NHS permission to first patient in their first visit within 30 days Building on partnering for value Delivered an increased market share to 86% of Wirral CCG referrals, through engagement with local GPs Continued to developed a range of partnerships with NHS and non NHS providers to secure clinical sustainability, particularly in relation to our regionally significant services Supported by financial, commercial and operational excellence Full Compliance with our registration with the Care Quality Commission Registration A Monitor Continuity of Services rating of 2, meaning we have delivered our financial plan A Monitor Green governance rating, meaning we have met all our performance targets, including A&E, 18 weeks and cancer.