Services guidebook

WORLD TRADE CENTER
ST. PETERSBURG
Service Reference Guide
Certified member of the
World Trade Centers Association
TABLE OF CONTENTS
World Trade Center St. Petersburg ................................. 3
WTC International Business Club .................................. 4
Services ......................................................................... 5
International networking .............................................................. 6
Services of the WTC St. Petersburg venue .................................. 7
Matchmaking ............................................................................... 8
Call Center ................................................................................... 9
Accompanying services ...............................................................10
+7 (926) 115 02 26
[email protected]
www.wtc-saint-petersburg.ru
World Trade Center
St. Petersburg
More than
330 WTCs
in 100 countries
More than
1,000,000
internatin our
international
database
One global
network of the
largest business
centers
• WTC St. Petersburg is a member of the international network of the largest trade
centers brought together in the World Trade Centers Association
• WTC St. Petersburg provides support and promotion for entrepreneurship in Russia, facilitates the establishment of contacts between Russian and foreign companies and offers modern high quality services and facilities
• WTC St. Petersburg actively cooperates with ministries, agencies, the Government
of the Russian Federation, Moscow, St. Petersburg, Leningrad regional governments and other regional authorities
• As a full member of the Association, WTC St. Petersburg benefits from all the advantages and services provided by other World Trade Centers around the globe
+7 (926) 115 02 26
[email protected]
www.wtc-saint-petersburg.ru
WTC International Business Club
Attracts investors, clients
and partners
Effective cooperation
with experts from different business areas,
scientists and public
figures
International business
contacts in Russia and
overseas
WTC International Business Club is a venue for effective communication
between representatives of the Russian and foreign business community.
Privileges for Club members:
•
new business contacts and international links, international experience-exchange with specialists and
experts from different business fields
•
discounts and special offers for WTC St. Petersburg services and partners
•
global access to WTC services and opportunities
•
informational support and promotion through the WTC channels and World Trade Centers Association
•
participation in key business and cultural events of the WTC Association and WTCs around the globe
The Club members are:
•
owners and managers of Russian and foreign companies
•
representatives of state agencies and public associations
•
international and Russian experts and specialists in various business fields, ready to share their
experience
•
educational institutions and students in higher education who planning careers in international
business
Your manager: Evgeniya Agafonova
+7 (812) 320 63 63, ext. 5033
[email protected]
www.wtc-saint-petersburg.com
SERVICES
INTERNATIONAL
NETWORKING
ANALYSIS
AND CONSULTING
MATCHMAKING
BUSINESS
SERVICES
CALL-CENTER
CONGRESS
MANAGEMENT
EXHIBITION
MANAGEMENT
TRADE
EDUCATION
ADVERTISING
AND PR SUPPORT
OFFICES
FOR RENT
BUSINESS
TOURISM
Your manager: Evgeniya Agafonova
+7 (812) 320 63 63, ext. 5033
[email protected]
www.wtc-saint-petersburg.com
International Networking
Business
development
overseas
Access to one of the
most comprehensive
database worldwide
Trade missions
are an effective tool
to develop business
which enables:
•
•
•
•
•
to conduct business negotiations with
representatives of companies from
target industries
identify potential business partners
negotiate contracts
to establish new sales channels
organise product and brand launches
analyse new markets and assess potential competitors
Services which support the
international development of your
business:
•
•
•
•
•
•
•
•
Your manager: Evgeniya Kuznetsova
+7 (926) 115 02 26
[email protected]
www.wtc-saint-petersburg.com
Effective tools for
establishing
international links
and contacts
provision of trade and economic data and consulting ser vices (in the areas of countr y-specific business development, economic climate,
markets, impor ters and expor ters etc.)
establishment of contacts with representatives of Russian and foreign companies and
the creation of tailor-made databases
arranging of visits to industrial and business
facilities
planning and organisation of B2B meetings
with the Russian and foreign business community representatives, Matchmaking sessions
organisation of events to attract potential
clients and par tners
preparation of necessar y documents and
business programmes and the design of presentations
ser vices of inter preters during negotiations
and the translation of required documents
legal suppor t for transactions
Services of the WTC St. Petersburg venue
2 floors of congress
and exhibition halls
5 floors of office
facilities
Convenient location
in the business part
of the city
The official venue of the WTC St. Petersburg
is PetroCongress Congress Center
SERVICES
CONGRESS AND EXHIBITION CENTER
2 floors of congress and exhibition halls with a total area of 3,150 sq. m
•
•
hall hire
organisation of various events (forums, congresses, exhibitions, conferences, workshops etc.)
BUSINESS CENTER
5 floors of modern office premises with total area of more than 5,000 sq. m
•
•
offices to rent
short-term office space rent
CONGRESS AND EXHIBITION OPPORTUNITIES
• flexible conference hall with capacity for up to 300 people
• 8 multi-purpose conference halls with capacity for 10-150 people
• 4 meeting rooms
• premises and equipment for videoconferences and online broadcasting
• special VIP area with catering services
TECHNICAL INFRASTRUCTURE
• advanced projection and sound equipment
• systems for simultaneous interpreting and electronic voting
• videoconferencing facilities
Your manager: Evgeniya Agafonova
+7 (812) 320 63 63, ext. 5033
[email protected]
www.wtc-saint-petersburg.com
Matchmaking
Specially developed
software
Customer-oriented
administrative
technologies
Individual approach
to an event
MATCHMAKING is a service that organises effective business communication between participants at various
events. The service is based on an online appointment system featuring the preparation of individualised event
diaries for participants and affords plenty of advertising opportunities.
Matchmaking services:
MANAGEMENT OF PARTICIPANTS BASE:
• formation of a database according to specified criteria
• attraction of participants to business meetings
REGISTRATION AND SCHEDULING OF MEETINGS:
• registration of interested participants
• organisation of business partner search
• administering scheduled meetings before an event
• creation of personal meeting schedules for each participant
BUSINESS CONTACTS ZONE ORGANISATION:
• administering pre-arranged meetings during an event
ADDITIONAL SERVICES:
• design development, zoning, construction and the technical equipping of a meeting area
• interpreting services during negotiations and the translation of required documents
more than 2,000 meetings took place within the Matchmaking programs in 2013
HOW DOES IT WORK?
1
2
Organisation of online information Identification and creation of target
for virtual contacts with the opportu- audience (interest analysis), targetnity to search for potential partners ed information
Your manager: Anna Alekseeva
+7 (812) 335 89 06
[email protected]
www.wtc-saint-petersburg.com
3
4
Control over “demand/supply” match.
Processing specific requests from
colleagues.
Planning agreed meetings schedules
Organisation of personal contacts in
accordance with planned schedules.
Supervision of last minute meetings.
Summarising the results
9
Call Center
Works with Russian
regions and overseas
Wide and intensive
coverage of target
audience
Individual approach
to each project
The Call Center was opened in 2006. The personnel of the Call Center are professionally
qualified and operators regularly participate in training to ensure a high quality of service.
The Call Center services:
FORMATION OF A CONTACT DATABASE:
•
•
creation of a database of potential project participants
inclusion of data from external sources or directories to generate additional databases
MAILINGS AND SALES:
•
•
•
•
preparation of letters and announcements
updating of database (database check, clarifying full name, position, contact information)
sending details of services and conditions of participation to potential participants by email/fax
informing potential participants about a project: brief project presentation, sending participation
conditions and information on the project
•
attraction of clients/partners/event participants: calls made to decision-making persons (DMPs),
project presentation, claim management
•
attraction of financial sponsors: calls made to decision-making persons (DMPs), project presentation, claim management
•
•
questionnaire surveys/interviewing
provision of events staff
REFERENCE CENTER SERVICES:
•
organisation of the Center’s work during an event with provision of a federal number
Your manager: Irina Kurbanova
+7 (812) 303 88 64
[email protected]
www.wtc-saint-petersburg.com
5 Lodeynopolskaya str.
St. Petersburg
Accompanying services
Guaranteed high-quality
services provided
Experienced,
highly-qualified
personnel
ANALYTICS AND CONSULTING
TRADE EDUCATION
search for partners and staff recruitment,
legal support and provision of trade and
economic information, consultations and etc.
organisation of participation in workshops,
trainings and other educational business
programmes worldwide; meetings with
experts from various business areas, study
of international experience; advanced training
for the WTC Club members
BUSINESS SERVICES
OFFICES FOR RENT
telecommunication services, secretaria
services and document management,
commercial and postal domiciliation services
assistance in renting of offices in Russia
overseas, property-related services,
professional consultations and legal support
CONGRESS ACTIVITIES
BUSINESS TOURISM
organization and conduct of congress and
exhibition events: provision of premises and
equipment for events of different formats,
catering services, temporary offices etc.
business trips and tourism programmes,
visitor management in Russia and overseas,
visas, tickets, transfers and hotel accommodation
ADVERTISING
AND PR SUPPORT
EXHIBITION
ACTIVITIES
advertising and PR campaigns, production
of advertising materials, marketing promotion
planning and organization of exhibitions and
participation in them, interaction with sponsors,
decoration of sites and stands etc.
PARTNER
PARTNER
Your manager: Evgeniya Agafonova
+7 (812) 320 63 63, ext. 5033
[email protected]
www.wtc-saint-petersburg.com
Wide list of services
for the comprehensive
development of
companies and
projects
PARTNER
PARTNER
PARTNER
www.wtc-saint-petersburg.ru
Contacts
World Trade Center St. Petersburg
5, Lodeynopolskaya street, St. Petersburg, Russia 197110
Tel.: +7 (926) 115 02 26
E-mail: [email protected]
For activities of the International Business Club of the WTC, venue
and accompanying services
Your manager: Evgeniya Agafonova
+7 (812) 320 63 63, ext. 5033
[email protected]
For international networking
Your manager: Evgeniya Kuznetsova
+7 (926) 115 02 26
[email protected]
For matchmaking services
Your manager: Anna Alekseeva
+7 (812) 335 89 06
[email protected]
For activities of the Call Center
Your manager: Irina Kurbanova
+7 (812) 303 88 64
[email protected]