What’s Next for Encore! Encore! Recognition Champion Overview 2014 1 Agenda • • • • • • Program Objectives Global EAD April 10, 2014 Peer-to-Peer Appreciation Global Launch of Encore! Encore! Your Role and Responsibilities Key Dates 2 Program Objectives • • • • • Continue building a culture of appreciation, recognition and rewards Support the business through increased employee engagement, satisfaction and retention Strengthen employee’s connection to the organization and commitment to our mission, values and focus Provide one repeatable, sustainable global program Leverage Recognition Champions to spread the word and support managers 3 Where we are today Manager Utilization Employees Reached Managers eligible to issue recognition 9,924 Employees eligible to receive recognition 169,678 Managers who issued recognition 3,799 Employees who received recognition 19,918 % of Managers who issued recognition 38% % of Employees who received recognition 11% Recognition Given Achievement Awards 2,843 Spot Awards 9,612 eCards and eButtons 41,427 While we have high percentage of managers giving recognition, we’re still not reaching enough employees. We have a long way to go to meet our 50% goal. 4 Global EAD 5 Global EAD April 10, 2014 • • • • 2nd Annual EAD April 10 (managers may plan a day near this that works for their location/business) New commemorative coin for 2014 Self-service site for managers to order: – 2014 coins – Lucite display cases with 2013 and 2014 coins for employees hired since EAD 2013 Managers can also order giveaways: 1. Badge Holders 4. Tee Shirts 2. Baseball Caps 5. Tote Bags 3. Coffee Mugs 6. Yo-Yos Costs are paid by the ordering profit center 6 Order by March 3! • • • • • www.AramarkEAD.com/2014EAD Coins and giveaways should be ordered by March 3 for arrival by EAD Ordering the 2014 Coin for all employees is REQUIRED. This is their official company EAD gift.* Ordering giveaways is optional Posters and banners will also be made available on www.aramark.com/emloyeeappreciation – Managers can download the PDFs and have them printed locally to avoid shipping costs. *Managers at HQ, Downers Grove and Nashville should NOT order Coins and/or Lucite Cases. Distribution will be handled via desk drop at these locations. They may order the optional items. 7 Choose Your Language Print the Ordering Instructions BEFORE You Begin 8 9 10 11 • • • 35 character field limit Do not enter any special characters, e.g. #, &, @, * Do not enter a PO Box 12 2014 Highlights • • • Eric Foss thank you letter and video Video and photo contest. Team trophies will be awarded for the best submissions in these categories: – Most creative celebration – Best dance routine – Best cake or cupcakes – Best connection to new brand – Most enthusiasm Special activities at Headquarters, Downer’s Grove and Nashville 13 Peer-to-Peer Appreciation 14 Peer-to-Peer Appreciation • • • • New program enhancement in U.S. and Canada – Will be built into Global program upon launch All employees can send eCards and eButtons Builds program awareness through active participation and reinforces the importance of recognition at Aramark Managers will receive Employee Quick Guides to distribute and posters to display in workplace 15 Global Rewards and Recognition 16 Global Recognition Framework • • • • Same framework as U.S. and Canada Notice Effort – Thank You’s (eCards, eButtons, printed Thank You cards) – Spot Awards (Online and printed coupon books) Reward Results – Achievement Awards (Bronze, Silver, Gold) Celebrate Milestones – Service Awards in 5-yr increments – Personal Milestones (Birthdays, Anniversaries, Promotions, etc.) 17 www.appreciatehub.com/aramark • • • All employees can receive rewards and recognition and give eCards and eButtons – Aramark email address not required – Login with Employee ID and temporary password “aramark” – Country Code required for employees outside of US and Canada Designated managers with email addresses can give rewards and recognition with a monetary value (Spot and Achievement Awards) Website available in: Euro French Euro Spanish LA Spanish Chinese German Flemish UK English *Website not available in Korean, Czech or Hindi initially 18 Give: • eCards & eButtons • Spot Awards • Nominate for Achievement Awards Receive: • eCards & eButtons • Redeem Spot Awards • Redeem Achievement Awards My Account: • View Recent Orders • Give/Receive History • Profile Summary Manager’s Toolbox: • Approve Nominations • Report on Team’s Top Recognizers and Team Activity • Order Thank You Cards & Spot Award Books Mission, Values and Focus Woven throughout Web Site 19 Awards • • Gift items for Spot and Achievement Awards will: – Vary by country – Be culturally appropriate – Sourced locally In lieu of gifts, vouchers that are accepted at popular retailers will be used in countries where local sourcing is not available: – Chile – Columbia – Peru – Argentina – South Korea 20 Training • • Available in 10 languages Manager and Champion Training includes: – LMS Recognition Training • Invite from eLearning will be sent to Designated International Managers with email address • Can be viewed by all Managers and Champions: – Log in to aramark.net. – Click “Learning Management System” under Quick Links. – Click “Search.” – Type “Recognition” in the Search box – Click “Start” for the first course, Global Employee Recognition 01: Introduction. *Managers must take the courses in the order in which they appear. Online Program Demo on home page of Recognition website 21 Global Launch Materials • • • • • • Manager’s Quick Guide to Rewards and Recognition Employee’s Quick Guide to Rewards and Recognition FAQ Workplace Poster All will be posted on www.aramark.com/employeeappreciation Managers can print PDFs and will be expected to distribute Employee Quick Guides to their employees Available in 10 languages 22 Your Role and Responsibilities • • • • • • • • • • Confirm managers order their EAD coins and/or lucite cases by March 3 Participate in LMS Recognition training Review the Online Demo Review the Managers Global Launch Materials and make sure your Managers review theirs Make sure your Managers distribute Employee Quick Guides and hang posters Encourage managers to give rewards and recognition frequently Assist managers in planning their EAD celebrations Translate and distribute emails to managers in your country (International) Answer managers questions Contact [email protected] if you have questions 23 Key Dates • • • • • • EAD coin and giveaway ordering deadline: March 3 Global Launch LMS Training Invites: Planned for Week of March 17 Website Go Live for Global Launch: Planned for March 24 Peer-to-Peer Appreciation Go Live: Planned for March 24 Official EAD: April 10 Global Celebrate Milestones: Planned for Q3 ‘14 24