Body Language The art of non-verbal communication Referee Level 3 Body Language 93% of effective communication is non-verbal (7% vocal, 38% vebal,55% body) Body Language How to use your facial expressions to greatest effect Body Language • Perhaps the most famous and certainly the most expressive face in refereeing Body Language The Eyes are the mirror of our soul Body Language: The Eyes • • • • • • Maintain eye contact Staring can create tension Avert eyes occasionally Never look down Shifting eyes suggest deception Don’t furrow eyebrows Body Language The head is a minefield if you understand body language Body Language: The Head • Tilting the head indicates warmth and interest • Slow nods are reassuring • Rapid nodding suggests impatience • Touching parts of the head sends different signals • Patting/playing with hair indicates a lack of confidence in your words Body Language A smile …is the shortest distance between two people Body Language: A Smile • The most powerful tool in body language • Over 50 different types of smiles using 80 facial muscles • A smile creates a warmth or bond with recipient • Constant grinning is insincere • Touching mouth/gnawing lip/faking a cough = insincerity Body Language The hands … can take on a life of their own Body Language: The Hands • Fidgeting is distracting • It can also indicate annoyance or impatience • Keep hands open and in view • Pointing & clenched fists are threatening • Touching is to be handled with care Body Language Posture: Walk tall and look the part Body Language: Posture • Erect posture looks confident • Arms locked across chest reflects defensiveness or not open to ideas • Retain height • Shoulders need to be straight • Look at your feet - they too can make you look insecure Body Language Personal space … “Invade my space and I turn off.” Body Language: Personal Space • Personal space is about a metre (arm’s length) for each person. • Dominant reactions when personal space is “invaded” – to flee – to turn off – to react aggressively
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