4545 E Shea Blvd, Ste 174 Phoenix, AZ 85028 602.910.6553 Georgine Ray, Au.D. Doctor of Audiology, Owner Traci Woods, Au.D. Doctor of Audiology 602.910.6553 SoundNEWS Visit us online! www.affiliatedaudiologyconsultants.com Volume 7, Issue 1 • Spring 2014 facebook.com/AffiliatedAudiologyConsultants @hearingphoenix Email us at [email protected] to subscribe to our e-newsletter. Help Us Spread the Word About Better Hearing Learn more about better hearing solutions at AGXhearing.com TAKE ADVANTAGE OF OUR COMMUNITY APPRECIATION OFFER UP TO 500 Credit $ Trade-Up toward a new AGX5, 7, or 9 two-device hearing system when you trade in your old devices. Cannot be combined with any other promotional discount. Offer expires 4/30/2014. FRIENDS & FAMILY Referral Program Mentioning our office to your friends and family is the greatest compliment we could receive. Our providers are dedicated to helping the individuals of our community achieve optimum hearing health. In order to strengthen our community, we’d love for you to share the sound! Participating in the Friends & Family Referral Program is easy! Cut out the card below to share with a friend or family member who might benefit from our services. If you need more referral cards, please call our office. You can give out as many cards as you want! With more and more people researching their care options online, more people are relying on online reviews to help them make their hearing care decisions. We greatly value our patients’ thoughts about their experience in our office, and we would sincerely appreciate any thoughts you might have to share with others through an online review. Your review will help others who are considering investing in better hearing to make an informed decision and, hopefully, to find the care that helps them hear their best! BRING IN A PRINTOUT Referred by Recipient As always, we offer a 75-day trial and a written AGX Protection Plan on new technology solutions. We take pride every day in the changes we see in our patients when they experience truly improved hearing: better communication, better social engagement, better relationships with loved ones. But when it comes to spreading the word about how quality hearing care can change one’s life, no one’s opinion matters more than yours. 4545 E Shea Blvd, Ste 174 Phoenix, AZ 85028 602.910.6553 Sharing your experiences with an online review only takes a couple of minutes but might just help someone discover a lifetime of better hearing. If you have a moment and have thoughts you’d like to share about your experiences in our office, please do tell your friends and neighbors what they can expect from our comprehensive hearing care services — post a review through Yelp, Facebook, Google+, or Yahoo! of an online review that you’ve posted about our practice, and we’ll give you a $20 gift card as a token of our thanks. Across Communicating the Generations Opening doors to better communication through improved hearing is the very heart of our mission. Yet for many of our patients, difficulties communicating — even with a hearing loss — are not so different from those experienced by folks who hear perfectly well. Speaking to children or grandchildren often involves such vast differences of vocabulary and perspective that the connections can get lost or, even worse, end in frustration. Today’s experts on the increasingly studied phenomenon of multiple generations working together have observed that communication across age groups works best when people recognize each other’s strengths and make the effort to celebrate — rather than complain about — their differences. Rather than asking your “Gen Y” grandkids to get off their cell phones, ask them to help you work yours. COMMUNICATION Prefer face-to-face communication Less inclined to share emotions BOOMERS GEN X Gen X Born Before 1946 Born 1946–1964 BORN 1965–1981 Gen Y BORN 1982–2000 Thrifty Hard-working Self-sacrificing Comfortable communicating on the phone Like to collaborate and communicate in groups TRAITS INFLUENCES Educated Adventurous Value youthfulness ’60s youth culture Civil Rights Movement Vietnam COMMUNICATION INFLUENCES TRAITS Protective of their time Interested in differing points of view Heavy users of email MTV 24-hour news The “latch-key” generation Self-reliant Resourceful Nostalgic Skeptical COMMUNICATION GEN Y Boomers WWII The Great Depression The New Deal COMMUNICATION Talking about these differences themselves is often a good start! Learning to communicate better across these boundaries is an experience that can benefit us all, regardless of our hearing abilities. Traditionalists TRAITS TRADITIONALISTS Or rather than asking your Traditionalist friends to collaborate in party planning via email, take the time to sit down with them face to face. Here are the four generations that communication experts typically see interacting today, and a brief glimpse into what informs their perspectives and communication styles. INFLUENCES Less comfortable face to face Like to engage and contribute or share feelings and ideas Texting INFLUENCES TRAITS Immediate access to information 9/11 Social media Optimistic Highly social Adaptable Impatient