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APPENDIX A. QUESTIONNAIRE
Dear Sir/Madame,
I‘m a postgraduate student of University of Moratuwa, engaged in a research study on
―End-user Acceptance of ERP Systems in Manufacturing Organizations in Sri Lanka‖
as a partial fulfillment of the Master of Business Administration in Management of
Technology degree program. This questionnaire is a part of my research study. I
would really appreciate if you could spend few minutes of your precious time to fill
this questionnaire and send me to [email protected]
Information in this questionnaire will remain completely confidential and be used
solely for the academic purposes.
Thank you,
Thilochana Ekanayake.
Strongly
Disagree
Disagree
Strongly
Agree
Please indicate your level of agreement to the following Statements considering
the ERP system that your organization is using.
1
Using the ERP system in my job would enable
me to accomplish tasks more quickly.
PU1
2
The ERP system helps me to handle my job
more effectively.
PU2
3
I would find the ERP system useful in my job.
PU3
4
Use of the system will have an effect on the
performance of my job.
JF1
5
Using the ERP system improves the quality of
the work I do.
JF2
6
The ERP system provides complete features I
need to perform my job.
JF3
7
Doing my job using the ERP system is more
effective than using any other method
RA1
8
ERP system is more useful than the precursor.
RA2
9
If I use the ERP system, I have to spend less
OE1
Neutral
Statement
Agree
Question
No.
120
time on routine job tasks.
10
If I use the ERP system, my coworkers will
perceive me as competent.
OE2
11
If I use the ERP system, I will increase my
chances of obtaining a promotion or a pay raise
OE3
12
Supporting or working on ERP can enhance my
career life
OE4
13
It would be easy for me to become skillful at
using the ERP system.
PEU1
14
I would find the system is easy to use.
PEU2
15
I would find the ERP system to be flexible to
interact with.
PEU3
16
User interface of the ERP system is user
friendly (Intuitive)
LEN1
17
Learning to operate the ERP system is easy for
me.
LEN2
18
Help manuals are very useful for self learning
LEN3
19
Working with the system is simple; it is easy to
understand what is going on.
SIM1
20
Using the system involves less time on doing
mechanical operations (e.g., Setup time).
SIM2
21
People who influence my behavior think that I
should use the ERP system.
SN1
22
People who are important to me think that I
should use the ERP system.
SN2
23
I use the system because of the proportion of
coworkers who use the ERP system.
SF1
24
My supervisor is very supportive of the use of
the ERP system for my job.
SF2
25
Management is really keen to see that we are
happy with using the system
SF3
121
26
People in my organization who use the ERP
system have more prestige than those who do
not.
IMG1
27
Having the system is a status symbol in my
organization.
IMG2
28
Training provided to me on ERP was complete
TRN1
29
My level of understanding was substantially
improved after going through the training
program
TRN2
30
The training gave me confidence in the ERP
system
TRN3
31
The training was of adequate length and detail
TRN4
32
The trainers were knowledgeable and aided me
in my understanding of the ERP system
TRN5
33
I believe in the benefits of the ERP system
SB1
34
My peers believe in the benefits of the ERP
system
SB2
35
My management team believes in the benefits
of the ERP system
SB3
36
Management always supports the use of the
system for job-related work
SUP1
37
Management always encourages the use of the
system for job-related work
SUP2
38
A specific person (or group) is available for
assistance with ERP system difficulties.
SUP3
39
I have the resources necessary to use the
system.
SUP4
40
Using the ERP system is compatible with all
aspects of my work.
CMP1
41
I think that using the system fits well with the
way I like to work.
CMP2
42
Wordings used in the system interface are
CMP3
122
familiar
43
Using the ERP system is a good idea.
ATT1
44
Using the ERP system is a wise idea.
ATT2
45
I like the idea of using the ERP system.
ATT3
46
The ERP system will provide integrated,
timely, and reliable information
ATT4
47
I find using the system to be enjoyable
IM1
48
I like working with the ERP system.
IM2
49
I see the value in having an ERP system
AFF1
50
ERP system is important to me
AFF2
51
It would bother me if ERP system
implementation were discontinued
MA1
52
I am enthusiastic about using the ERP system
MA2
53
It is my desire to see the full utilization and
deployment of the ERP system
MA3
54
If I have a choice to use any systems to perform
my tasks, I still prefer to use the current ERP
system I use.
PA1
55
I recommend the use of ERP system to others
as a great use.
PA2
56
I feel a sense of personal ownership about the
use of ERP System
PA3
Please state the following general information about you and your organization.
57
No of employees in your organization (roughly):
58
For how many years your organization is using an ERP system:
59
How long you have been working with the ERP system:
60
Your ERP system is a: Choose an item.
61
What is the ERP module that you use most frequently?
123
Please Specify:
62
Did you receive any training on ERP
usage?
63
Your Job Title :
64
Gender: Choose an item.
66
You are belong to:
67
68
Choose an item.
65. Age:
Top Management
Administrative Staff
Middle Management
Operational Staff
Lower Management
Other Please Specify:
Your highest educational level:
Postgraduate Degree
Diploma
Bachelors Degree
Other
Please Specify:
Other Comments :
Thank you very much for your participation in this survey.
Please email the completed questionnaire to [email protected]
.
124

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