Communication Our Commitment…. At Dearborn County Hospital, we strive to communicate as effectively to our employees as possible. It is our commitment to communicate to employees, utilizing as many means of communication as we have available, to ensure all staff receive adequate information. DCH primarily uses 3 types of communication methods: Meetings, Electronic & Print 1 Communications - Meetings Employees Information Sessions All employees are encouraged to attend the Employee Information Sessions conducted by Roger Howard, President & CEO. These meetings generally includes topics relating to • • • • • • Hospital performance (i.e. patient census, procedures, etc.) HCAHPS scores Customer satisfaction scores New services New practitioners Employee benefits 2 Communications - Meetings Departmental Meetings Department meetings are also a great way for employees to receive information important to their job/department and to their employment. Department meetings are also an effective way to offer quick training sessions and competency instruction. Employees should attend department meetings as advised by the Department Director. 3 Communications - Electronic Intranet • The intranet page can be accessed from inside the hospital or from a computer outside the hospital using the web address: http://www.dearborncountyhospital.org/dch • The intranet is the primary method of mass communication to all employees. 4 Communications - Electronic DCH Intranet • The hospital’s intranet page contains links to all types of information for employees. Below are just a few of the links found on the DCH Intranet. • • • • • • HR/Benefits/Job Descriptions Policies/Procedures Patient Satisfaction Education Day Uniform Store Phone Numbers • • • • • • Buzz Employee Newsletter IS Help Desk Request Pay Stubs Cafeteria Menu Forms 5 Communications - Electronic Employee News Sources • Employee Newsletter The Employee Newsletter transitioned from a bi-weekly publication (News & notes) to a monthly electronic newsletter, DCH Highlights. The newsletter is located on the hospital’s intranet page. • Buzz A daily news brief of events & happenings around DCH. The link to Buzz is on the hospital’s intranet page. 6 Communications - Electronic Employee News Sources • Timeclock From time to time, notices/announcements are posted on the timeclock. • Email/Mox Mox is sometimes used to communicate, both individually and hospital-wide. Some individuals may also have a hospital email that is used for hospital/departmental communication purposes. 7 Communication - Print Paper Communications • Memos –paper memos are sometimes used to communicate both hospital-wide and departmentally • Direct Line – employee tool to have direct communication to Administrative Council. Note: an employee must sign the direct line in order to receive a response. • Employee Bulletin Board – located outside the cafeteria • HR Service Center – located in the reception area of HR 8 Communications – Human Resources HR Intranet Page (Located on the DCH Intranet - Human Resources) Contains links to various information such as: • • • • Job Descriptions Forms (alpha list) Employee Handbook Birthday/Anniversary List • • Discount Tickets Benefits (each link contains detailed information regarding the topic) – – – – Health/Dental Insurance Tuition Reimbursement Flexible Spending Accounts 403(b) 9 Communications – Human Resources Benefit Communications (Located on the DCH Intranet - Human Resources/Benefits) Contains information regarding benefits offered at DCH • Contains important notifications for the Health Plan such as any privacy, HIPAA, compliance or any other notices that are legally required to be communicated to plan participants • Contains Summary Plan Descriptions (SPD) for health, dental, life, long term disability, tax deferred annuity, and pension 10 Communications – Your Responsibilities • Employee’s also play a key role in the effectiveness of the hospital’s communication process. • Employee’s must take responsibility for knowing where information is located and how to access the information. • Employee’s are responsible for accessing any and all forms of communication in order to be properly informed of important announcements, benefit changes/deadlines, and other important information communicated by DCH. 11 QUESTIONS 1-3 Name 3 sources of communication used at DCH (types of electronic & print communication). 1. 2. 3. 12 QUESTION 4 Employees have no responsibility in the communication process? a. True b. False 13 QUESTION 5 What is the web address to access the hospital’s intranet page from a computer outside the hospital? 5. 14 QUESTION 6 Employees are encouraged but not required to attend Employee Information Sessions? a. True b. False 15 QUESTION 7 Name one of two places on the DCH Intranet where an employee can find out about vacation benefits? 7. 16 QUESTION 8 Where on the DCH Intranet would you find a copy of the health plan summary plan description? 8. 17
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