The Boardroom View on Talent Measurement

The Boardroom View on Talent
Measurement
Ayoub Kazim, Managing Director Education Cluster, TECOM
Investments
© 2013 SHL, a part of CEB. All rights reserved.
Education Cluster – HR and Higher Education Zones in TECOM
Dubai Knowledge
Village (DKV)
Launched 2003 as a Dubai initiative to develop
talent for the growing knowledge economy.
Focus on all areas of human resources, including
executive search, consulting, assessment and
professional training.
500 companies delivering HR services to the region.
Dubai International
Academic City (DIAC)
Launched 2007 as a zone dedicated to higher
education.
Host to 21 of the UAE’s 37 International Branch
Campuses
Universities from 10 countries catering to over
20,000 students from 125 nationalities
Student numbers are accurate as of the 2012/13 academic year
Economics - The Global Competitiveness Index
2013-14
Economics - The Global Competitiveness Index
2013-14
UAE ranked 19th out of 148 countries globally
•
Basic Requirements - 4th
•
Efficiency Enhancers- 20th
•
Innovation & Sophistication Factors - 24th
•
High Quality of Infrastructure - 5th
•
Efficient Good Markets – 4th
•
Macroeconomic Stability – 7th
•
Public Trust in Politicians – 3rd
•
Governments Efficiency- 9th
Economics - Characteristics of an Innovation
Driven Economy
• Have a very high level of income per capita.
• Sufficient economic diversification.
• Sustain higher wages and standards of living
• Businesses are able to compete through innovation.
Global Innovation Index
- Top 5: Switzerland, Sweden, UK, Netherlands and the US.
- UAE placed 38th on Global Innovation Index ranking
among 142 economies in 2013.
UAE Agenda 2021 Vision
- UAE to be ranked in top 20 in Innovation Index and top
10 in Competitiveness.
Economic Growth by Country
Key Factors Affecting Growth
Size of Economy
(US$ bn)
Growth in non-oil & gas sectors, including
construction and banking
206
Growth in the tourism & hospitality sector; 404
recovery of the real estate sector
Source: GulfTalent Survey
High government spending on
infrastructure and welfare
82
Recovery of oil output after technical
challenges in 2012; unresolved
political tensions
31
Government investment in infrastructure;
growth in the construction, retail and
transport sectors; slight dip in oil output
733
Weak growth in oil production
181
Economics - Salary Increase 2013 – GCC Private
Sector
Observations
• The UAE was the only country that
saw a higher average pay increase in
2013 than the previous year, with
most countries seeing a slower
increase
• Oman had the highest average salary
rise, following a 62% rise in national
minimum wage and a further
mandatory increase for nationals
employed in the private sector
• Bahrain’s salary rise remained
conservative as many businesses
struggled to grow
Source: GulfTalent Survey
Economics – Estimated Salary Increase 2014 - GCC
Observations
• Oman is forecast to once again enjoy
the highest average pay rise in 2014
• UAE companies plan to offer higher
salary increases than last year, driven
by higher expected inflation as well
as faster pace of growth
• Bahrain’s companies remain
conservative in their salary decisions,
despite indicators of an improving
economic climate in 2014
Source: GulfTalent Survey of HR Managers
Emiratisation - Government Vs Private Sector
Source: Recruiting Top Emirati Graduates: A survey of Emirati Graduates conducted by Gulf Talent.
Emiratisation - Nationalisation Pressure on Employers
Percentage of employers reporting nationalisation as key human resource
challenge in 2013
Source: GulfTalent Survey of HR Managers
Manpower Requirements - Mapping of skills in demand
Based on survey results, we have identified 64 skills in demand across the 11 sectors
Highly specialized skills/ learnt on
studied
the job
1.
2.
3.
4.
5.
6.
Building and Construction Project
Management
Design engineering
Civil engineering
Health & safety
Cost and value management
Quantity Surveying
1. Customer relationship
management
2. Event management
3. Food and beverage
management
4. Restaurant management
5. Hotel management
IT
1.
2.
3.
4.
5.
Data center services
Cloud Computing
Analytics management
Software engineering
Programming
Telecom
1. Customer analytics/data
mining
2. Product development
3. Operations management
4. Network engineering
5. Customer Care
Source: DIAC Workforce Planning Study 2013)
12
Islamic Banking
Financial Risk Management
Wealth Management
Fixed Income, Currency and
Commodities Trading
5. Segmentation/ customer
analytics
Retail
Media
1. Customer Psychology &
buying behavior
2. Luxury brand management
3. Facilities management
4. Mall management
Transportation & Logistics
1. Customer service - Transport,
Logistics & Storage
2. International logistics
3. Integrated Logistics/ Supply
chain management
4. Freight clearing/forwarding
5. Inventory management
6. Multi modal transport
1. Quality Assurance/ Quality
Control
2. Safety and training
3. Energy risk engineering
4. Operations engineering
5. Mechanical engineering
1.Professors/Lecturers for:
- Economics
- Professional and vocational
training courses
- Management
- Accountancy/ auditing
Finance & Banking
1.
2.
3.
4.
Energy and resources
Education
Tourism & Hospitality
Construction
1.
2.
3.
4.
5.
6.
7.
Advertising
Social Media
Journalism
TV/Film Production
Sports management
Animation
Screenwriting/Scriptwriting
Healthcare
1.
2.
3.
4.
5.
Hospital Management
E-healthcare
Pharmacy
Nursing
Clinical data
management/ telemetry
6. Medical equipment sales
& distribution
1.
2.
3.
4.
5.
6.
Obstetrics
Pediatrics
Cardiology
Radiology
Neurology
Dermatology
Human Resources– Key Skill in Demand
Human Resources is the top skill demanded by corporates surveyed, followed by accounting/auditing and
Management consulting; Legal/Law skills and Management consulting skills are required more at Entry levels
Top skills in demand
Skills lacking by level
% of companies interviewed
% of companies interviewed
Human resources
80
Accountancy/auditing
80
33
Human resources
Management Consulting
0
13
60
13
Accountancy/auditing
Enterprise risk management services
53
IT professionals
53
Sustainability consulting
27
7
20
Management Consulting
40
33
33
Investment/ portfolio management
40
40
Market research
Enterprise risk management services
33
27
13
Legal/Law skills
27
20
Family business structuring/advisory
20
IT professionals
7
27
Tax advisors
13
0
0
10
20
30
40
50
60
70
80
Senior
Source: YouGov Market research
5
10
15
20
90
Middle
Entry
25
30
35
40
45
Manpower Projections – Financial Services
Representing the number of people employed under Banking and Finance in the selected GCC nations
Number of employees in Banking and Financial services (thousands)
UAE
Saudi Arabia
CGR 3.29%
CAGR 2.32%
111
56
54
107
52
105
51
103
49
2011
101
2012
2013
2014
2015
Qatar
2011
2012
2013
2014
Oman
CAGR 5.92%
22
17
18
19
20
No accurate data available
2011
2012
2013
2014
2015
Source: Alpen Capital, NBS UAE, CDSI Saudi Arabia, QSA Qatar, NCSI Oman
2015
Manpower Projections – Construction and Real Estate
The GCC markets are expected to witness a manpower gap of close to 500K employees between 2011 and 2015;
highest skill gap is likely to be seen in Qatar as infrastructure is built in preparation for the 2022 World Cup
Construction(thousands)
Real Estate(thousands)
UAE
Saudi Arabia
CAGR 4.17%
CAGR 4.07%
CAGR 1.73%
CAGR 1.61%
Slow growth of the UAE property market,
representing the steady rebound from the
2008/2009 crisis.
703
676
655
93
2011
94
2012
771
734
95
2013
97
2014
646
52
2011
2012
2013
Oman
CAGR 8.84%
CAGR 4.75%
CAGR 7.09%
CAGR 2.32%
2013
Source: Ministry of Economy, Alpen Capital
63
2014
2015
68
2015
22
2011
23
2012
394
374
357
342
328
59
55
2014
Strong public sector spending on
infrastructure expected to boost the
construction sector
906
834
768
2012
2011
Qatar
Over the next decade Qatar will develop
USD140 billion (QR509 billion) worth of
major projects in preparation for the 2022
FIFA World Cup.
709
2015
359
347
337
329
324
100
1187
1129
1082
1045
1012
23
2013
24
2014
24
2015
Manpower Projections – Tourism and Hospitality
Representing the number of people employed under Hospitality, Hotels and Restaurants in the selected GCC
nations
Number of employees in Hotels and Restaurants (thousands)
UAE
Saudi Arabia
CAGR 2.12%
CAGR 4.85%
The hospitality market is forecast to
grow at an average rate of 8.1% in
the next four years, to US$28.3bn
174
KSA plans to nearly double the number of hotel
rooms in the country by 2020 according to recent
updates
168
258
268
2011
2012
281
0.296
311
164
160
2011
161
2012
2013
2014
2015
2013
Qatar
Oman
CAGR 5.63%
CAGR 2.90%
Growing popularity of Qatar as a tourist destination post announcement of the FIFA World
Cup taking place. The boom in Qatar’s hospitality sector is not only due to the general increase
of population inflow, but also due to the developments in the industry, such as the Green
Hotel Interest Group recently organized in Qatar.
28
29
31
32
2014
2015
54
53
34
51
50
48
2011
2012
Source: Alpen Capital, Deloitte
2013
2014
2015
2011
2012
2013
2014
2015
Manpower Projections – Education
The education sector across the GCC is expected to witness a total manpower gap of around 200K between 2012
and 2015
Total Employment in the Education Industry (thousands)
UAE
Saudi Arabia
CAGR 8.53%
CAGR 8.10%
702
106
650
98
83
2012
90
556
2013
2014
2015
2012
601
2013
Qatar
2014
Oman
CAGR 8.64%
CAGR 8.26%
86
51
47
40
2012
43
2013
68
2014
2015
Source: Alpen Capital, NBS UAE, CDSI Saudi Arabia, QSA Qatar, NCSI Oman
17
2015
2012
74
2013
80
2014
2015
Euromonitor International – Report on Expo 2020
• Expected to attract more than 25 million visitors to Dubai between October
2020 and April 2021, 70% of which will be international tourists, the largest
number of international visitors ever reached through an Expo.
• Economic impact of hosting the event to approach AED 88.2 billion.
• Dubai expects to double hotel inventory from over 82,000 to around 164,000
hotel rooms and apartments by 2020.
• Around AED 24 Billion are expected to be spent on new infrastructure in Dubai.
• Around AED 120 Billion will be allocated to the construction of new
developments in Dubai’s hotel and retail space, and will include the expansion
of its airport and expansion of the metro and Jebel Ali Port Terminal 3.
• A total of approx 277,000 jobs are expected to be created of which
approximately 40% are estimated to be in the Travel and Tourism industry.
Summary
• UAE placed 38th on Global Innovation Index ranking among 142 economies in 2013.
• Salaries in Dubai are expected to increase by 5.9% in 2014 as compared to a 5.3% in 2013.
• 28% of employers in the UAE reported nationalization as a key human resource challenge.
• A total of 64 skill Gaps have been identified across 12 industry sectors in the region.
• Human Resources is the top skill demanded by corporates surveyed, followed by accounting
/auditing and Management consulting.
• The GCC markets in Construction and Real Estate are expected to witness a manpower gap of
close to 500K employees between 2011 and 2015.
• The education sector across the GCC is expected to witness a total manpower gap of around
200K between 2012 and 2015
• More than 277,000 jobs that are expected to be created by Expo2020.
• Economic Impact of hosting Expo 2020 is about 4 times the amount to be spent on
infrastructure.

Download Report