Appendices APPENDIX 1 QUESTIONNAIRE Covering Letter The purpose of collecting such information was to know the level of satisfaction among the employees of “Indian Railways”. Further it also helped to know the various job related and personal factors and extent to which they affect the satisfaction level of employees, so that meaningful conclusions and suggestions could be made in order to make the labour welfare policies and practices of the Indian Railways more effective and efficient. Dear Respondents, Your Co-operation in the context shall go a long way helping me to draw conclusive inferences for which I shall be grateful. Note: Following are the questions that are to be duly filled up by the candidate. It is being strongly assured that secrecy shall be maintained at all the levels of this research and the identity of respondent will not be revealed. Please complete this questionnaire by ticking ONE ANSWER ONLY for each question at the appropriate underlines or by writing in your comments/ suggestions in the space provided. Section A Personal Information 1. Name 2. Age 3. Gender 297 Appendices Male -------------Female-----------4. Educational Qualification. -------------------------------------------------------------------------------------------5. What is your Designation within this organization? (Please state) -------------------------------------------------------------------------------------------6. How long have you been employed within this organization? -------------------------------------------------------------------------------------------7. Personal Income level. Less than 10000 ----------10000-25000----------25000 and above ---------8. How many family members? -------------------------------------------------------------------------------------------- Section B Questionnaires Group first (Labour welfare measures in Indian Railways) Phrases 1 Highly dissatisfied 1 Dissatisfied 2 Are you satisfied with the residential accommodation facilities, provided by the Indian Railways? 298 Neutral 3 Satisfied 4 Highly satisfied 5 Appendices 2 3 4 5 6 7 8 9 10 11 12 Are you satisfied with the medical facilities rendered to you by the Indian Railways? Are you satisfied with the canteen facilities available in your Indian Railways zone? Are you satisfied with the welfare benefits available? Are you satisfied with the Staff Benefit Fund provided in your Railway zones? Are you satisfied with the recreational facilities provided by the Indian Railways? Are you satisfied with the Transport facilities provided by Indian Railways? Are you satisfied with the educational facilities provided by the Indian Railways for your children? Are you satisfied with the Holiday Homes available by the Indian Railways? Are you satisfied with the Training and Development programmes which are provided by the Indian Railways? Are you satisfied with the retirement benefits, which are provided by the Indian Railways? Mention your overall satisfaction level regarding your labour welfare amenities 299 Appendices Group second (Satisfaction of the Indian Railways employees towards various Fringe Benefits) Phrases 13 14 15 16 17 18 19 Highly dissatisfied 1 Dissatisfied 2 Neutral 3 Satisfied 4 Highly satisfied 5 Are you satisfied with Overtime pay available in Indian Railways? Are you satisfied with Medical leave with pay in Indian Railways? Are you really satisfied with Bonus for quality and attendance? Are you happy with Leave with pay? Are you satisfied with Paid holidays in Indian Railways? Are you motivated with Employee counseling? Are you satisfied with Provident fund provided by the Indian Railways? Group third (Human resource policies regarding job satisfaction in Indian Railways) Phrases 20 21 22 Highly dissatisfied 1 Dissatisfied 2 Do you feel secure about your job? Do you enjoy cordial relation with your team members at your work place? Are you satisfied with your salary package? 300 Neutral 3 Satisfied 4 Highly satisfied 5 Appendices 23 24 25 26 Does the Indian Railways co-operate and help you at any emergency time? Your overall opinion toward your job. Are you satisfied with the following factors: Social climate, Political climate, Economic climate and Industrial climate Are satisfied that your Railways’ welfare officer visits you regularly? Do you have any Suggestion for the improvement in the provision of labour welfare measures for satisfaction of Railways’ employees? ………………………………………………………………………………………… ……………….………………………………………………………………………… ……………………………….………………………………………………………… ………… Thank you 301 Appendices APPENDIX 2 List of Holiday Homes on Indian Railways for the years 2008-2009 Location No. Of suites Group Group C & D Address to whom applications should be addressed A & B Central Railway 1 2 Matheran Lonavala 4 -- Sr. DEN, CST Mumbai -- 9 DRM (W), CST Mumbai -- 3 DRM (W), CST Mumbai -- 4 PA/DRM, CST Mumbai 3 Igatpuri -- 2 DRM (W), CST Mumbai 4 Mahabaleshwar 4 -- DGM (G). -- 16 PA/DRM. 5 Pandharpur -- 2 DRM (P), Solapur. 6 Dadar -- 6 DRM (W), CST Mumbai 7 Baidyanath Dham -- 6 CPO, E.Rly, Kolkatta 8 Puri 2 10 -Do- 9 Darjeeling 3 4 -Do- 10 Nainital 4 7 -Do- 11 Haridwar 3 6 -Do- 7 13 (C) AEN/NR/Ambala Northern Railway 12 Shimla 2 (D) 2 (A) 4 (C) Secretary, 1 (B) 1 (D) Railway Board. 13 Barog 2 (B) 2 (C) AEN/N.Rly./Ambala 14 Baijnath Paprola 2 (B) 2 (C) IOW/Palampur 15 Manali 3 (A) -- DRM/Firozpur Cant. Jn 1 (B) -- Secretary, Rly. Board -- 2 DRM/NR/Moradabad 2 (B) 16 Haridwar 302 Appendices 17 Nainital 2 2 (C) Secretary, 1 (D) Railway Board 18 Mussoorie 2 2 four DSE (C), Moradabad bedded dormitories 19 Badrinath 2 2 14 10 DSE (C), Moradabad North Eastern Railway 20 Nainital DRM/G, APO (W) & Sr.DEN/Izzatnagar 21 Ranikhet 2 2 Sr.DEN/ Izzatnagar 22 Varanasi -- 3 Sr.DEN/NER/Varanasi 23 Allahabad City -- 3 AEN or APO (W)/ NE Rly., Varanasi Northeast Frontier Railway 24 Shillong 3 4 Sr.DEN/NF Rly./Pandu 25 Kurseong 3 10 bedded dormi-tory AEN/NF Rly., Siliguri Jn. 26 Craigment Darjeeling at 2 -- Secy. to GM, NF Rly, Maligaon. 27 Darjeeling (Subordinate) -- 4 -Do- 28 Nainital 1 1 -Do- 29 Madurai -- 5 DPO/S.Rly./Madurai 30 Courtallam 2 6 -Do- 31 Rameswaram -- 2 -Do- 32 Palani -- 2 -Do- 33 Kanniyakumari 6 4 Sr.DPO/S.Rly./ Southern Railway Trivandrum 34 Coonoor -- 4 DPO/S.Rly./Palakkad 303 Appendices 35 Udagamandalam -- 8 -Do- 36 Kolva Beach 2 (Vascodagama) 2 Sr.DPO/SCR/Hubli 37 Tirupathi 9 Sr.DPO/SCR, (Ooty) South Central Railway 6 (Rly. Station) 38 Aurangabad Guntakal 2 2 Sr. DPO/ SCR, (Rly. Station) Hyderabad. South Eastern Railway 39 Puri -- 8 Dy.CPO (W)/Garden Reach, Kolkatta. 40 Darjeeling -- 4 -Do- 41 Ranchi -- 4 -Do- 42 Digha 4 -- DGM (G) -- 2 Suites + 4 bedded DPO (I)/Kharagpur Jn. dormitory 2 -- Sr.DEN/Coord/Waltair -- 6 bedded dormitory Sr.DPO/Waltair -- 4 DRM (E), Kota 45 Pali Hill, Bandra -(Mumba) 8 (C) DRM (E), 2 (D) Mumbai Central 46 Lonavala -- 2 -Do- 47 Udaipur -- 14 DRM (E), Ajmer -- 2 SPO (W), Churchgate 4 -- 3 under PA/CE 43 Araku Western Railway 44 Agra (Idgha) 48 Mount Abu 1 under DRM/Ajmer -49 Verawal (Gujarat) -- 13 DRM (E), Ajmer 2 SPO (W), Church Gate. 4 DRM (E), Bhavnagar 304 Appendices 50 Dwarka (Gujaraj) -- 3 DRM (E), Rajkot -- 1 SPO (W), Churchgate 51 Gholvad 3 -- DRM/ Mumbai Central 52 Convalscent Home: Bandra -- 2 (C) SPO/W/Church Gate. 1 (D) North Western Railway 53 Jaipur -- 4 DRM (E), Jaipur -- 3 Sr.DPO, Jabalpur -- 5 DPO, Mysore. 4 Welfare Officer/ICF. 4 Dy.GM/G/RCF West Central Railway 54 Pachmarhi South Western Railway 55 Mysore (Rly.Stn.) Integral Coach Factory, Chennai 56 Udagamandalam -- (Ooty) Rail Coach Factory, Kapurthala. 57 Patni 2 Chittaranjan Locomotive Works, Chittaranjan 58 Puri -- 2 CPO/CLW, Chittaranjan Diesel Locomotive Works, Varanasi 59 Nainital 1 -- Secy. to GM/DLW 60 Puri 1 1 Secy. to GM/DLW Note: 1. (C) Means Group-C (D) Means Group-D. 2. Unless specified, the Suites under Column-2 are both for Group-A and B and under Column-3 for both Group-C and D. 305
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