Joseph M Jones 5744 Hendrix Drive Virginia Beach, VA 23464 WORK EXPERIENCE D.J.P. Web Design E-mail: [email protected] Website: http://www.joseph-m-jones.me Phone: 757-402-0438 January 2010 — Present Web Designer Develops Web sites by planning and executing design; maintaining and upgrading service, specializing in integration of web design & social media marketing to further enhance the clients brand. Carrabba's Italian Grill April 2007 — May 2010 Marketing/Special Events Coordinated and implemented marketing communication projects with responsibilities that included public relations, special events marketing, and the cultivation of community relations. Responsible for aggressively marketing on-site catering and banquet hosting services provided by client. Responsible for administrative functions in relation to Special Interest Group events. United States Postal Service November 1995 — December 2006 City Letter Carrier Delivered mail to customers and conducted collections from U.S.P.S. collection boxes. Provided customer service. Handled all requisite paper—work including, but not limited to, changes of address, vacation holds, mail forwarding, customer complaints, safety procedures, vehicle maintenance, overtime usage reports, and labor/management dispute resolution. QUALIFICATIONS J o s e p h M J o ne s •Provide technical support to customers on telephone, email and through tickets. •Create help desk documentation with step by step instructions on problem resolving techniques. •Ability to diagnose and fix problems with operating systems & applications. •Install operating system, software, antiviruses and patches. •Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines. •Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. •Over 15 years of professional experience with the public, civil service institutions and the United States military. •Comfortable with fast a fast paced, frequently changing environment. •Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels. •Self-motivated and confident in making independent decisions. •Very well organized, possessing a high attention to detail and able to meet deadlines. •ResoIved wide range of customer problems, applying diplomacy and assertiveness to 1 delivery delays, fee discrepancies and other problems. •Organized the logistics of labor/management negotiations, training seminars, and military deployments. IT SUPPORT SKILLS ● Windows XP, 7, 8 ● System Upgrades ● System Recovery ● LAN/WAN ● Printer troubleshooting ● Driver Installation ● Server Setup ● Network Connectivity ● New User Training ● Wireless/VPN ● Virtualization ● Remote Support REFERENCES References available upon request. EDUCATION Incident Response and Computer Forensics January 2014 — May 2014 Tidewater Community College Network Security Basics August 2013 — December 2013 Tidewater Community College Server Administration (Windows 2008) August 2013 — December 2013 Tidewater Community College Network Infrastructure (Windows 2008) January 2014 — May 2014 Tidewater Community College Introduction to Network Concepts January 2013 — May 2013 Tidewater Community College Internet & Network Foundations January 2013 — May 2013 Tidewater Community College Network Fundamentals, Router Basics and Configuration (ICND1) - Cisco August 2013 — December 2013 Tidewater Community College Client Operating Systems (Windows 7) May 2013 — July 2013 Tidewater Community College Unix May 2013 — July 2013 Tidewater Community College J o s e p h M J o ne s 2
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