Action Request Transmittal Office of Self Sufficiency Programs Sandy Dugan, Administrator, DHS – CW/SSP Field Services Belit Burke, SNAP and Youth Services Programs Manager Authorized Signature Topic: Food Benefits Number: SS-AR-14-005 Issue Date: 06/16/2014 Due Date: 06/16/2014 Subject: Incorrect TANF case numbers coded on SNAP Applies to (check all that apply): All DHS employees Area Agencies on Aging Aging and People with Disabilities Children, Adults and Families County DD Program Managers County Mental Health Directors Health Services Office of Developmental Disabilities Services(ODDS) Other (please specify): SSP Transmittal Group Action Required: Several cases have been identified where the TANF case number is missing or incorrectly coded on the second page of the SNAP case. When the UCMS case number is missing or coded incorrectly, the SNAP case will automatically change the grant amount (GNT) to 0.00, as the case number coded is not issuing a TANF grant. This creates an overpayment of SNAP benefits and impacts our accuracy rates. How to avoid this in the future? Every month, at end of month processing, the system cross references the TANF case number coded on the SNAP case for the grant (GNT) amount. The one exception to this: cases with an MNL HH type. Cases with MNL household types will not have the grant amount adjusted. To ensure your clients are not required to pay back benefits, when splitting cases, creating new or restoring TANF cash eligibility, please make sure the current TANF case number is coded correctly on the SNAP case. Next steps: A list of SNAP cases with the incorrect TANF case number will be sent on a separate email to management to share with workers. Workers will need to review, manually fix and complete any other necessary actions on the SNAP case. A list of cases will be sent on a monthly basis. The first list will be sent around June 16, and subsequent lists will be sent around the first week of each month. SS-AR-14-005 DHS 0078 (11/13) How to fix SNAP cases with the incorrect TANF case number? 1. Use the SNAP Case number listed on the spreadsheet to complete a WEBM,FIND search to get to the Client Information (FIND) screen. 2. From the Client Information (FIND) screen, select and review the CM cases that are listed to identify and confirm the correct CM case with TANF cash benefits. 3. Afterwards, go to the second page of the SNAP case and update the TANF case number. Reason for Action: To support SNAP accuracy. Field/Stakeholder review: If yes, reviewed by: Yes No If you have any questions about this action request, contact: Contact(s): Alma Estrada - 503-945-5826 Sarah Lambert - 503-945-6220 Heather Miles - 503-945-6092 Marilyn Hansen - see email address below Diane Niko - 503-945-7018 Email: [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] SS-AR-14-005 DHS 0078 (11/13)
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