Appointment of Agency for Supply of Skilled Manpower

REQUEST FOR PROPOSAL
FOR
Appointment of
Agency for Supply of
Skilled Manpower forIGRS
Bid.No: IGR-1/2014
GOVERNMENT OF MADHYA PRADESH
INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OF
STAMPS
PanjiyanBhawan
Opposite Old Vidhan Sabha
Malviya Nagar
Bhopal - 462003 (MP)
Telephone No-0755 2441953 , Fax – 0755 2441941
E mail id –[email protected]
Date: 30/09/2014
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
DISCLAIMER
All information contained in this Request for Proposal (RFP) provided/ clarified is in the
good interest and faith. This is not an agreement and this is not an offer or invitation to
enter into an agreement of any kind with any party.
Though adequate care has been taken in the presentation of this RFP document, the
interested firms shall satisfy it-self that the document is complete in all respects. The
information published in this document is not intended to be exhaustive. Interested Bidders
are required to make their own enquiries and assumptions wherever required.
Intimation of discrepancy, if any, should be given to the specified office immediately. If no
intimation is received by this office by the date mentioned in the document, it shall be
deemed that the RFP document is complete in all respects and firms submitting their bids
are satisfied that the RFP document is complete in all respects.
Inspector General of Registration and Superintendent of Stamps (IGRS), Government of
Madhya Pradesh reserves the right to reject any or all of the applications submitted in
response to this RFP document at any stage without assigning any reasons whatsoever. IGRS
also reserves right to withhold or withdraw the process at any stage with intimation to all
who have submitted their bids in response to this RFP. IGRS reserves the right to change/
modify/ amend any or all of the provisions of this RFP document without assigning any
reason. Any such change would be communicated to the bidders by posting it on the
website of IGRS.
Neither IGRS nor their employees and associates will have any liability to any prospective
Respondent interested to apply or any other person under the law of contract to the
principles or resolution or unjust enrichment or otherwise for any loss, expense or damage
which may raise from or be incurred or suffered in connection with anything contained in
this RFP document, any matter deemed to form part of this RFP document, the award of
the Assignment, the information and any other information supplied by or on behalf of IGRS
or their employees and Bidder or otherwise arising in any way from the selection process
for the Assignment.
Information provided in this document or imparted to any respondent as part of RFP
process is confidential to IGRS and shall not be used by the respondent for any other
purpose, distributed to, or shared with any other person or organization.
IGRS
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
TABLE OF CONTENTS
NOTICE INVITING TENDER (NIT) ........................................................................5
IMPORTANT DATES........................................................................................ 6
GLOSSARY AND DEFINITIONS............................................................................7
SECTION 1.
INTRODUCTION ........................................................................9
1.
2.
THE INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OF STAMPS .......................... 9
BACKGROUND OF EXISTING PROJETS ....................................................................10
3.
SCOPE OF WORK........................................................................................12
4.
ELIGIBILITY / QUALIFYING CRITERIA .......................................................................14
SECTION 2.TERMSANDCONDITIONS........................................................................................................... 16
5.
CLARIFICATION OF THE BID DOCUMENT AND PRE-BID CONFERENCE .......................................16
6.
SUBMISSION OF BIDS ....................................................................................16
7.
PERIOD OF VALIDITY OF PROPOSAL ......................................................................16
8.
PERIOD OF CONTRACT ..................................................................................16
9.
AMENDMENTS TO RFP ..................................................................................17
10.
11.
LANGUAGE OF PROPOSAL ...............................................................................17
CURRENCY OF PROPOSAL AND PAYMENT.................................................................17
12.
TECHNICAL BID .........................................................................................17
13.
FINANCIAL BID ..........................................................................................18
14.
CLARIFICATIONS ON BIDS ...............................................................................18
15.
PAYMENT TERMS ........................................................................................18
16.
17.
CONFIDENTIALITY .......................................................................................19
TIME SCHEDULE .........................................................................................19
18.
COMPETENT AUTHORITY RESERVES THE RIGHT TO THE FOLLOWING ......................................19
19.
GENERAL INSTRUCTIONS ................................................................................20
20.
DISQUALIFICATION ......................................................................................21
21.
22.
MODIFICATION, SUBSTITUTION & WITHDRAWAL OF PROPOSAL ...........................................22
EVALUATION CRITERIA ..................................................................................22
23.
SLECTION OF BIDDER ...................................................................................23
24.
25.
EARNEST MONEY DEPOSIT (BID SECURITY) ..............................................................24
PERFORMANCE BANK GUARANTEE .......................................................................24
26.
LIQUIDATED DAMAGES ...................................................................................25
27.
TERMINATION FOR DEFAULT ............................................................................25
28.
SERVICE LEVEL AGREEMENT(SLA) AND PENALTIES .......................................................26
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
29.
FORCE MAJEURE ........................................................................................28
30.
TERMINATION FOR INSOLVENCY..........................................................................28
31.
32.
TERMINATION FOR CONVENIENCE ........................................................................29
DISPUTES AND ARBITRATION ............................................................................29
SECTION 3.
33.
REQUIREMENT OF MANPOWER .................................................... 29
DATA ENTRY OPERATOR (SKILLED) AND QUEUE MANAGEMENT OPERATOR ...............................29
SECTION 4.
ANNEXURES .......................................................................... 30
34.
ANNEXURE A - TECHNICAL BID FORM ....................................................................30
35
ANNEXURE B - QUALIFICATION OF THE BIDDER ..........................................................32
36.
ANNEXURE C – FINANCIAL BID FORMAT .................................................................34
37. ANNEXURE D – SUB-REGISTRAR OFFICE STATISTICS ......................................................35
38. ANNEXURE E – BID SECURITY FORM ........................................................................38
39. ANNEXURE F – REQUEST FOR CLARIFICATIONS FORM ................................................39
40. ANNEXURE G – SELF-DECLARATION ........................................................................40
41. ANNEXURE H – SCREEN SHOT OF THE SOFTWARE FOR THE REGISTRATION ...................................41
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Notice Inviting Tender (NIT)
Inspector General of Registration and Superintendent ofStamps
No: IGR 1/2014
Date: 30/09/2014
REQUEST FOR PROPOSAL for Appointment of Agency forHiring Computer-Skilled Manpower
for Sub-Registrar Offices
Tenders are invited from reputed agencies for providing Computer-Skilled Manpower for
Registrationand StampsDepartment, Government of Madhya Pradesh.
The RFP document can be downloaded from the IGRS Website (http://www.igrs.mp.gov.in)
commencing 30/09/2014 05:30 pm IST. Cost of RFP document is Rs. 5,000/- INR (Rupees One
thousand only). This is to be paid in the form of Demand Draft (DD) of any Scheduled Bank
drawn in favor of the “Accounts Officer, Office of the Inspector General of Registration and
Superintendent of Stamps,payable at “Bhopal” at the time of submission of Bids.
The last date and time for Submission of bidsis 27/10/2014 (Monday) 03:00 pm IST.
For Eligibility criteria, timelines and other relevant details please refer to the RFP document.
.
Inspector General (IG)
Registration & Stamps Department,
Govt. of Madhya Pradesh
IGRS
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
IMPORTANT DATES
1. Issuance of RFP Document
30/09/2014 (Tuesday)
2. Last Date and Time for Submission of 27/10/2014 (Monday) till 02:00 PM IST
Bids
3. Date of Pre Bid Meeting
17/10/2014 (Friday) at 03:00 PM IST
4. Technical Bid Opening
27/10/2014 (Monday) at 03:00 PM IST
5. Financial Bid Opening
To be communicated later to the shortlisted
bidders
6. Place of Pre Bid Meeting and
Opening of Bids
Office of the IGRS
PanjiyanBhawan,
Opposite Old Vidhan Sabha,
Malviya Nagar,
Bhopal-462003.
Inspector General of Registration
and Superintendent of Stamps,
7. Address for Communication
PanjiyanBhawan,
Opposite Old Vidhan Sabha,
Malviya Nagar,
Bhopal-462003,
M.P.
Telephone No-0755 2441953
Fax – 0755 2441941
E mail id –[email protected]
IGRS
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
GLOSSARY AND DEFINITIONS
Abbreviations
GoMP/GOMP
HQ
IGRS
IT
NIT
O&M
E Panjiyan
Head Quarter
Inspector General of Registration and Stamps
Information Technology
Notice Inviting Tender
Operations and Maintenance
Property Administration System developed by DRS
PSU
Public Sector Affidavit
QoS
Quality of Service
RFP
Request for Proposal
SDC
State Data Centre
SL
Service Levels
SLA
Service level agreement
SRO
Sub-Registrar Office
SR
UPS
SP
Sub-Registrar
Uninterrupted Power Supply
Service Provider
DRS
Department of Registration and Stamps
MP
Madhya Pradesh
DIG
Deputy Inspector General
DRO
District Registrar Office
EMD
Earnest Money Deposit
MPSWAN
LD
BIFR
BG/PBG
IGRS
Government of Madhya Pradesh
Madhya Pradesh State Wide Area Network
Liquidated Damages
Board for Industrial and Financial Reconstruction
Bank Guarantee/Performance Bank Guarantee
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Definitions
1. DEFINITIONS
In this Bid Document, the following terms shall be interpreted as indicated:
1. “Bidder” means the Bidderparticipating and submitting their Bids as per the tender
terms & conditions.
2.
“Confidential Information” means all information including Project Data (whether in
written, oral, electronic or other format) which relates to the technical, financial and
business affairs, customers, Bidders, products, developments, operations, processes,
data, trade secrets, design rights, know-how and personnel in connection with this Bid
Document.
3. “Deliverables” means the service agreed to be delivered by the Bidder in pursuance of
the agreement as defined more elaborately in Scope of work.
4. “LD (Liquidated damages) Amount” means amount payable to the department on
account of Delay in performance and Deficiency in service by the Service Provider
5. “LOI” means Letter of Intent, which shall constitute the intention of the department to
place the work order with the successful Bidder.
6.
“Request for Proposal (RFP)/Bid Document/Tender Document”, means this detailed
notification seeking a set of solution(s), services(s) and/or any combination of them.
7. “Service Provider(SP)/Selected Bidder ”means the successful Bidder of this Bid, who
will have to perform the digitization work for the Registration and Stamps Department
as described in the Bid document.
8. “Service Level” means the level of service and other performance criteria that will
apply to the Services as set out;
9. “Service Level Agreement (SLA)” means the Operation and Maintenance SLA, to be
executed by the Bidder, in terms of the Service Level Requirements set out in the Bid.
10. “The Competent Authority/Tendering Authority” means the Inspector General of
Registration and Superintendent of Stamps (IGRS), Madhya Pradesh.
11. "Maker" means the operator deployed by the Service Provider for performing acitiviesof
"Maker" underregistration initiation/completionmoudule of E-panjiyan software.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
S e c ti o n 1 .
1.
INTRODUCTION
THE INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OF STAMPS
1. The Inspector General of Registration and Superintendent of Stamps, Government of Madhya
Pradesh is in process ofcarrying out integrated computerization of Registration and Stamps
Department at its 233 Sub-Registrar Offices (SROs), 51 District Registrar Offices(DROs), Office of
Inspector General of Registration and Superintendent of Stamps (IGRS)and Department of
Financial Tax, Mantralaya, Bhopal (MP) through its service providers Wipro Limited (Application
Developer) and NIIT Technologies limited (SI) selected through tender no IGR 1/2006 dated
08.06.2006 and IGR 1/2012 dated 11.06.2012 respectively.
2. The Department of Registration and Stamps (DRS) is responsible for registration of
varioustypes of documents, related to property transfer. DRS registers documents to the tune
ofapproximately 7lacs every year and there is approx. 5% growth every year.
3. The major departmental activities at different levels are as under: All the DROs and SROs in the state works under the administrative control andsupervision of
theIGRS. IGRS monitors various activities of the department, and dealswith stamp cases as
ChiefRevenue Controlling Authority under various sections ofThe Stamp Act.
SROs work under the control and supervision of DROs of respective districts. DROs dealwith
cases under different sections of Stamp and Registration Act. DROs accept sealedwills for
deposition. DROs also work as licensing authorities for issuance of licenses forDocument Writers
and Stamp vendors.
SROs perform registration of various types of documents relating to property transfer.Search and
inspection of documents by public is permitted according to the provisionsof the Registration
Act. SROs issue certified copies of registered documents, searchreports and non-encumbrance
certificates.
Detailed information about functions and working procedures of department is availablein the
Registration and Stamp Act, Rules & Manual and if required, can be seen withprior permission of
the IGRS during office hours.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
2.
BACKGROUND OF EXISTING PROJETS
The information in this section is for the bidder’s knowledge on the existing I.T. projects
that are being completed/underway inthe department. A web based solution is already in
place, which was developed by the M/S Wipro limited. Hardware for the data centre and
sub-registrar offices has been procured by System Integrator M/S NIIT Technologies ltd and
shall be available for use by the operators (Makers) engaged by the service provider of this
tender. Connectivity in all sub-registrar offices shall be provided by the State wide network
(SWAN). Following is the brief over view of the existing project underway in DRS :
I.
Software for DRS (E PANJIYAN) :
The E Panjiyan software application has the following features
1. Web based access to citizens, DRS Officers and intermediaries with user-friendly
and integrated services relating to Registration of Various type of documents.
2. A system of record keeping, which is secure, easily retrievable, tamper-proof,
thereby achieving public confidence.
3. E stamping with high security features
4. An efficient system of property valuation and stamp duty calculation.
5. Maintaining all data in integrated electronic form, for easy access to the stakeholders.
6. Systems and processes are defined for secure maintenance and updation of
data.
7. Workflow for carrying out registrationcompletion activity (maker part) in DRSas
given in annexure H.
II.
Hardware: Hardware has been supplied at the Data Center, IGRO, DRO and SRO
All sub-registrar offices are equipped with following hardware.
1. Computer
2. Printer
3. Scanner
4. Biometric Finger print scanner
5. Web camera
6. Electronic Writing Pen
7. Digital Signature token (For SR)
8. UPS with Power back up for 60 Minutes
9. Generator (wherever required)
10. All networking equipments.
Queue Management system is being implemented in certain offices and it would be
equipped with the following additional hardware
1. LED TV
2. Barcode readers
3. Thermal Printer
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
III.
Digitization of legacy documents
Digitization of legacy records is in progress in the department. Zone wise vendors
have been appointed for the same.The digitized record would be used in the search
module of E PANJIYAN.
IV.
Connectivity:
IGRS is using “Madhya Pradesh State Wide Area Network (MPSWAN)” network to link
Financial Tax Department, IGRS Office at Bhopal, all DROs and SROs and other state
govt. offices like Treasury, Land Records, Revenue department etc with each other.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
3.
SCOPE OF WORK
The scope of work is as follows:
1. Provision of Data Entry Operator (Skilled) cum Back Office Executive (known as
'Maker') – The selected bidder shall be required to deploy computer trained manpower
at various offices of the IGRS. The required manpower would be deployed at the subregistrar offices spread across various locations of Madhya Pradesh (refer Annexure D for
details of location). The Back Office Executive would be responsible for doing the
following activities in the Sub Registrar Offices where they are deployed:
1.1 Data entry of following inputs in application’s “maker” role as part of the registration
completion module:
a. Deed
b. Party
c. Property
d. Duties
e. E-stamp Code
f. Witness
g. Linking Property History
h. Denoting Stamp Duties from previously Registered Deed.
i. Capturing the photographs of Parties and Witness using the Webcam.
j. Selecting the parties which are present for presentation
k. Verify the documents attached during registration initiation. Maker can modify
and scan the same, if required.
l. Checklist preparation: Details like order date, date of documents, last date of
appeal, Death certificate and Relationship proof.
m. The screen shots of the software enclosed with Annexure E. Data entry would be
carried out in Hindi or in English (Unicode) for the documents in Hindi and English
respectively.
Note: In addition to the above mentioned activities the Maker may have to
initiate the registration initiation process in some cases.However the number of
such cases is expected to not exceed5 % of the total number of cases.
The above activities are indicative.The detailed activities would be briefed to the
selected Bidderat the time of training.
1.2 Updating Document Delivery through the software:
Registered documents completed by the checker (Sub Registrar) would be printed by the
maker and presented to the checker (Sub Registrar) for signature by an electronic pen by
the Maker. The signed document would be handed over to the concerned parties by
maker after obtaining their signature as receipt. The maker would be responsible for
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
updating the status of “delivery of document” on the application dashboard. The work
flow of the process is attached as Annexure-H.
1.3 Generating reports through e Panjiyan Software:
Generation of daily/weekly/monthly or other reports as available on software.
1.4 Support to Sub-Registrar :
a. Generation of the weekly/monthly reports as available on software.
b. The Deployed resources should be present in the office on all such days when the
offices are open even if it is a holiday, if required.
1.5 Minor Technical Support in Sub-registrar office:
a. Verification of the working condition of hardware equipment already deployed at
site like desktop, printer, scanner and bio-metricdevice,web camera, electronic
pen etc.
b. Raise appropriate tickets for escalation to the technical support team/ hardware
suppliers’ in case of any software, hardware fault and failure of SWAN
connectivity.
1.6 Systemic changes in the process
If changes in the procedure of registration is made, the resources would be required to follow
those processes and no extra payment would be made for the same
2. Provision of Queue Management Operator:
n. Department is implementing electronic queue management system in few offices
(annexure D)
o. The operator would be responsible for the generation of tokens from thermal
printer provided by the department.
3.Training of man Power:
Wipro will provide initial training to the master trainers of the SP(Two in each revenue
Division- total 10x2 ie 20.).If there is any modification in the application software ,
Wipro will provide additional training to the master trainers. The latter shall in turn be
responsible for imparting training to all the operators deployed by the SP across offices.
SP shall have to bear the costs of training of its MTs, operators such as TA/DA of MTs
and operators, remuneration to MTs, payment to training centre (for operator training)
and other expenditure related to training. IGRS shall conduct examinations to check the
competency of the trained manpower before deployment.The SP shall have to get the
entire training plan approved by the Department before beginning the training. The
training plan should contain list of training centres, batch size, list of trainees, name of
MTs, training schedule, methodology etc.
At any time during the contract period, IGRS may ask for the replacement of any
operator who is found to be performing below the expectation level. The successful
bidder shall be required to replace these operators immediately and train the new
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
operators at his own expense.
4. Managing the load during peak period and providing additional resources :
In most of the sub-registrar offices, the average numbers of documents presented for
registration are to the tune of 12-16 per day per Sub -Registrar, while in some subregistrar offices particularly at the end of thefinancial year the no of transactionsmay
increase to 80-100 per day per Sub Registrar. The successful bidder(SP) shall be
responsible for providing additional manpower during such periods and at such offices
without affecting the work in other offices. In addition the SP may be required to deploy
additional resources at offices not specifically mentioned in Annexure D.
The department at its discretion may ask the Bidder to transfer the resources across the
state as and when required. The bidder shall be responsible for all the statutory and
legal obligations and compliances related to manpower deployed at the site. It is also
expected that the successful bidder shall provide the stand-by /relievers for the
proposed manpower.
5.Providing alternative internet connectivity in case of downtime of SWAN to ensure
compliance of SLAs . The SP shall be expected to provide99.99% of time of connectivity.
The Department has already provisioned for SWAN. In case SWAN connectivity drops, the
Bidder has to ensure the speed of 1 Mbps at the project locations. In that case bidder
will haveto provision for alternative connectivity from ISPs so that SLA is strictly adhered
to.Downtime or failure of SWAN shall not be a valid reason for deviation from SLA and
any kind of exemption from penalties based on SLA
6. Any other activity which is required for carrying out e registration process efficiently but not
specifically included in the scope of work shall be deemed to be included in the activities to be
performed.
4.
BIDDERELIGIBILITY / QUALIFYING CRITERIA
Following are the essential qualifying criteria for the Agency for Supply of Skilled Manpower:
1. The Bidder should be a Company/Firm registered in India since last 5 (five) years.
Incorporation/Registration certificate along with MoA/Bylaws (or similar document)
should be furnished as documentary proof.A Consortium/ Joint Venturearenot allowed.
2. The Bidder should have experience of runningatleasttwo projectsof similar nature for
supply of minimum 50 Skilled Resourcesin each project in last five years forany
Central/State Government/ Government Corporation. Copy of Work Orders/ PO shouldbe
furnished as documentary proof.
3. The Bidder should have experience of executing atleast 2 projects having training on
computer application and systems as scope of work.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
4. The bidder should have average annual turnover of Rs. 5crores inlast 3 years (Financial
year 11-12, 12- 13 and 13-14).As documentary proof, audited balance sheet & Profit &
Loss A/c is to be submitted. In case F/Y 2013-14 Annual Reports are not prepared; a
certificate of provisional financial figures duly certified by a Chartered Accountant is to
be submitted.
5. The bidder should nothave been black listed by any State Government, Central
Government or any other Public Sector undertaking or a Corporation as on the date of
RFP opening. An affidavit (Duly Notarized) to this effect should be submitted by the
bidder on its letter head.
6. The Bidder should have a local support office at Bhopal and should provide the
supporting documents for the same. If the Bidder does not have any local support office
at the time of Bidding then he must submit an affidaviton his letter head that if selected
he shall open a local support office at Bhopal within 15 days from the date of award of
contract.
7. The Bidder is required to submit an affidavit duly attested by notary that it has no case
pending with B.I.F.R
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
S e c ti o n 2 .
TERMS AND CONDITIONS
5.
CLARIFICATION OF THE BID DOCUMENT AND PRE-BID CONFERENCE
During evaluation of Bids, the department may, at its discretion, ask the Bidder for clarification
of its Bid. The request for clarification and the response shall be in writingand no change in
price or substance of the Bid shall be sought, offered or permitted.Bidders requiring specific
points of clarification may communicate to IGRS, 2 days prior to the deadline for Pre Bid
meeting.The Competent Authority will host a Pre-Bid Conference on date mentioned in NIT.
Competent Authority will endeavor to provide timely response to all questions.
6.
SUBMISSION OF BIDS
Sealed cover containing the Technical and Financial Bid/Proposal separately with label
“Appointmentof Agency for supply ofSkilled Manpower for IGRS” should be addressed to:
INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OFSTAMPS
PanjiyanBhawan
Opposite Old Vidhan Sabha
Malviya Nagar
Bhopal - 462003 (MP)
The bids should be submitted so as to reach latest by 02:00 pm (IST)on27/10/2014. It should
contain one big sealed envelope containing two sealed envelopes with superscription as follows
Envelope 1: Originalalong with soft copy (in CD) of Technical bidwith EMD (Rs 5, 00,000/-)
and this RFP document (signed and sealed)along with a DD ofRs5,000/- in
separate envelope as cost of tender.
Envelope 2: Original Hard copy of Financial Proposal (single copy )in format in annexure C of
this RFP)
7.
PERIOD OF VALIDITY OF PROPOSAL
The Proposals submitted by bidders shall be valid for a period of “180 days” from the date of
submission of the bid. On completion of the validity period (180 days), in case required, IGRS,
GoMP would solicit the bidder’s consent to an extension of the period of validity. The request
and the responses thereto shall be made in writing by post and email.
8.
PERIOD OF CONTRACT
The contract period is for three (3) years from the date of award of the contract. The contract
shall be offered for 81office locations (Annexure D). In case, the number of sub-registrar offices
increases during the contract period, the bidder shall have to provide the additional manpower
atthe same price as offered in Financial Bid in all the required locations.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
AMENDMENTS TO RFP
9.
At any time prior to the deadline for submission of bid, IGRS may amend the RFP documents by
issuing suitable Corrigendum. Any corrigendum issued in this regard shall be uploaded on
IGRSwebsite. To give reasonable time to the vendors, so that they can take corrigendum into
account in preparing their Proposals, the Department mayextend (if necessary), the deadline for
submission of Proposals.
10.
LANGUAGE OF PROPOSAL
The Proposal, and all correspondence and documents related to the Proposal exchanged by the
bidder and the Department should be in English. Supporting documents and printed literature
furnished by the bidder may be in any language other than English provided they are
accompanied by an accurate translation of the relevant passages in English language. Supporting
material, which is not translated in English, will not be considered for evaluation. For the
purpose of evaluation and interpretation of the proposal, the English language translation shall
prevail. Correspondence between the successful bidder and the competent authority would be
in English/Hindi.
11.
CURRENCY OF PROPOSAL AND PAYMENT
The currency (ies) of the Proposal offer and the payments made (financial transactions) shall be
in Indian Rupees (INR).
12.
TECHNICAL BID
The points mentioned in eligibility criteria should be supported by relevant documents such
Work order, scope of work, certificate from client etc:
1. Sealed and Signed copy of RFP
2. Technical bidForm as per Annexure A
3. Qualification of Bidder as detailed in Annexure B (Company Profile along with
documentary evidence of services offered and all relevant enclosures.)
4. Copy of Power of Attorney/ Board Resolution authorizing the person for signing the bid
documents.
5. Any additional information that the bidder may think fit but not included elsewhere in
the proposal, which will help the Competent Authority to assess the capabilities of the
Agency.
6. Duly stamped notarized Affidavit for not being registered with BIFR and not being Black
listed by any Central/State Govt. or its undertaking on the letter head of bidder.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
7. Affidavit for opening local support office.
Note: The Technical Proposal shall not include any financial bid information.
13.
FINANCIAL BID
After opening the Technical Bid and verifying the eligibility criteria, theCommittee will evaluate
the Technical proposals in detail and score them as per the evaluation criteria. Financial Bids of
only those bidders, who score 70% ormore marks on the Technical Evaluation, will be opened.
The Financial Bid of technically qualifiedbidders shall be opened in the presence of Bidders who
choose to attend.
The Financial Bid should be submitted strictly in the format given by IGRS as Annexure C of this
document and should not have any deviations, restrictive statements, etc. therein else, such
bids are liable to be rejected at the sole discretion of IGRS.
14.
CLARIFICATIONS ON BIDS
During evaluation of bids, if found necessary, IGRS may seek clarification of the bid from the
bidder. The request for clarification and the response shall be in writing.
15.
PAYMENT TERMS
1. The payment shall be made monthly at the tendered and approved rate (inclusive of all
taxes) calculated on the basis ofthe number of documents registeredand “delivered” to
the parties by the makers deployed at the designated officesthrough the E
Panjiyansoftware application.For clarity of doubts delivered means final delivery of the
registered documents to the concerned party as per the designed work flow.
2. Bidder shall reconcile the number of“delivered”documents at the end of each month and
submit to the designated officer of the IGRS office. The report shall be verified from the
e panjiyan system and shall be examined for the purpose of ascertaining the actual
“delivery”.
3. Payment would also be made at the same rate as for ‘delivered’ documents for such
documents which are impounded by the SR and referred to DR before registration. The
reports generated from system would be referred to for such cases.
4. Payment for that particular month shall be made to the bidder within 10 Days timeof
receiving the invoice along with the system generated report to the IGRS office subject
to deduction of penalties applicable, if any.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
5. Payment for the service provided would be made by the department to the bidder.Inno
case shall the bidder recover any amount from the public. Violation of this term shall
result in termination of contract and forfeiture of bank guarantee.
16.
CONFIDENTIALITY
The RFP contains information proprietary to Competent Authority. Competent Authorityrequires
the recipients of this RFP to maintain its contents in the same confidence as their own
confidential information and refrain from reproducing it in whole or in part without the written
permission of Competent Authority.
Competent Authority will not return the bids/responses to the RFP received. The information
provided by the bidder/s will be held in confidence and will be used for the sole purpose of
evaluation of bids.
The successful bidder will ensure the integrity of data in the respective offices. They will ensure
that the engaged resources do not carry away any copy/backup of any data in any form which
they are handling. At end of the contract anAffidavit would be required to be submitted by the
selected bidder to that effect.
17.
TIME SCHEDULE
The entire assignment has to be completed within a period as mentioned below:
Activity
Duration
Signing of Agreement with successful bidder
Placing of the Data Entry Operator cum Back
T
T+20 days
Office Executive at sub-registrar offices and
approval of training plan.
Induction and Training
T + 35 days
Start of work by maker on E-Panjiyan
T+ 40 days
18.
COMPETENT AUTHORITYRESERVES THE RIGHT TO THE FOLLOWING
1. Reject any or all proposals received in response to the RFP without giving any reason
whatsoever.
2. Waive or change any formalities, irregularities, or inconsistencies in proposal format
delivery.
3. Extend the time for submission of proposal.
4. Modify the RFP document, by an amendment that would be published on the IGRS’s
website.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
5. May extend the timelines of completion of assignments at the sole discretion of
Competent Authority.
6. Independently ascertain information from other organizations to which bidderhas already
extended a service for similar assignments.
7. To terminate the services if the assignment is not proceeding in accordance with the
terms of contract
19.
GENERAL INSTRUCTIONS
1. The successful bidder should treat all data and information about Registration and stamp
departmentobtained in the execution of the proposed assignment as confidential and
holds it in strict confidence and should not reveal such data/information to any other
party without the prior written approval ofCompetent Authority.
2. The proposal should be submitted strictly in the format provided in this RFP document
and should be signed by the authorized signatory with seal of the Company.
3. A signed and sealed copy of this RFP shall be submitted along with the technical proposal
as a token of acceptance of RFP terms & conditions.
4. The proposal should be free of overwriting/ corrections/ alterations.
5. The proposals should be signed by the authorized representative/s of the bidder.
6. The Bidders should ensure the completeness of bid.Following is the indicative list of
documents required
a)
b)
c)
d)
e)
f)
g)
h)
Sealed and signed bid document
Technical Bid Form (Annexure A)
Qualification of Bidder (Annexure B)
Bid Security Form (Annexure E)
Financial Bid- price Schedule (Annexure C)
Self Declaration (Annexure G)
Copy of Power of Attorney/ Board Resolution authorizing the person
Affidavit for not being registered inBIFR, not being Black listed and for opening of
local support office.
i) Documents in support of criteria for evaluation
7. The Bidder shall not sublet, transfer or assign the contract or any part of the assigned
work. In the event of Bidder contravening this condition, the Department shall be
entitled to terminate the contract at the risk and expense of the Bidder.
8. The Bidders are expected to examine all instructions, forms, terms, project
requirements and other information in the Bid document. Failure to furnish any
information required by the Bid or submission of a Bid not substantially responsive in
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
every respect will be at the Bidder’s risk and may result in rejection of the Bid and
forfeiture of the Bid security.
9. All decisions taken by the competent authority regarding the processing of this Bid and
award of contract shall be final and binding on all parties concerned
20.
DISQUALIFICATION
The proposal submitted by a bidder is liable to be disqualified if:
1. It is not submitted in accordance with this document.
2. During validity of the bid or its extended period, if any, the bidder increases his quoted
prices.
3. Bid is received without the cost of tender document fee (Rs. 5,000/-)
4. Bid is received in incomplete form or not accompanied by EMD amount.
5. Bid is received after due date and time.
6. Bid is not accompanied by all requisite documents.
7. Awardee of the contract qualifies the letter of acceptance of the contract with his
conditions.
8. Bidder fails to enter into a contract within 15 days of the date of notice of the award of
tender or within such extended period, as may be specified by competent authority. In such
case the EMD deposited would be forfeited by the department and the Bidderwould be
blacklisted.
9. The Bidder is a firm not meeting eligibility criteria as mentioned in this RFP
10. Conditional Bid has been submitted.
11. The Bidder has made misleading or false representations in the forms, statements and
attachments submitted in proof of the eligibility requirements.
12. If the Bidder is found to have a record of poor performance such as abandoning work, not
properly completing the contract, inordinately delaying completion, being involved in
litigation or financial failures, etc.
13. The Bidder fails to provide clarifications related thereto, when sought.
14. The Bidder has been found to canvass, influence or attempt to influence in any manner for
the qualification or selection process, including without limitation, by offering bribes or
other illegal gratification.
Bidders may specifically note that during the process of evaluation of the tender documents, if
it comes to the knowledge of the department expressly or implied, that a bidder has intended to
form a cartel resulting in delay / holding up the processing of tender then the bidders so
involved are liable to be disqualified for this contract as well as for a further period of two years
from participation in any of the tenders floated by IGRS.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
It is also clarified that if need arises competent authoritywould be free to go in for appointment
of outside party(s) to undertake the work under the captioned tender.
21.
MODIFICATION, SUBSTITUTION & WITHDRAWAL OF PROPOSAL
The bidder may modify, substitute or withdraw his proposal after its submission, provided that
written notice of the modification or withdrawal is received by IGRSprior to the deadline
prescribed for submission of proposals.
In case of substitution or withdrawal of proposal, the previous bid document will be returned
unopened on bid opening day. In case of modification of proposal, modified bid document along
with original bid document will be opened on bid opening day.
The Bidder’s modification, substitution or withdrawal notice shall be prepared, sealed, marked
and dispatched. The modification, substitution or withdrawal notice may also be sent by fax or
email but should be followed by a duly signed confirmation copy (in original) not later than the
deadline for submission of proposals.
No proposal may be modified or substituted subsequent to the deadline for submission of
proposal. No proposal may be withdrawn in the interval between the deadline for submission of
proposals and the expiration of the period of proposal validity specified by the bidder on the
Proposal Form.
22.
EVALUATION CRITERIA
A. Criteria for evaluation of Technical bids: Marks shall be allotted for fulfillment of
each criterion as given below
S.No.
1.
Criteria
Total 50
The
Bidder
should
be
a
Company/Society/Firm registered
5
>= 15 Years (5 marks)
>= 10 Years (4 marks)
>= 05 Years (3 marks)
10
>= 15 Crores (10 marks)
>= 10 Crores (8 marks)
>= 5 Crores (6 marks)
in India since last 5 (five) years..
2.
Minimum audited average annual
turnover of Rs. 5 Crores in the last
3 years (Financial year 11-12, 12-
Calculation Methodology
13 and 13-14).
3.
The Bidder should have experience
of running atleast two projects for
supply of minimum 50 Skilled
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15
>= 4 Projects (15 marks)
>= 3 Projects (13 marks)
>= 2 Projects (11 marks)
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Resources in each project in last
five
years
in
any
of
the
Central/StateGovernment/
PSU/Government
Agency.(Affidavit
/Certificate
from client is required)
4.
The bidder should have experience
15
>= 4 Projects (15 marks)
>= 3 Projects (13 marks)
>= 2 Projects (11 marks)
5
>= 100 employees (5 Marks)
>=50 employees (4 Marks)
of executing at least two projects
involving training on computer
application and systems as scope
of work in Central Government
/State Government/PSU
5.
The Number of Employees with
their qualification and employee
id is to be provided.(Listfrom HR)
Total
50
Only those bidders who score 70% i.e. 35 and above mark out of 50 on the technical evaluation
criteria will qualify for the next level of evaluation. The financial bids of the bidders with
technical marks less than 70% i.e. 35 marks will not be considered for financial evaluation and
they will considered as disqualified from the process.
B. Financial Bid Evaluation
Financial Bids of the bidders scoring at least 70% i.e. 35 out of 50 would be opened and the most
economical option (lowest quote) will be considered as L1/ Successful bidder.
23.
SLECTION OF BIDDER
1. Only the Technical Bids will be opened first.
2. The Technical Proposals will be evaluated as per the criteria mentioned above. Bidders
scoring 35 or higher marks in the Technical Evaluation will qualified for next level of
evaluation and only their Financial Bid will be opened.
3. Proposal with the lowest quote will be declared as L1/ Successful bidder.
4. Before the expiry of the period of validity of proposal the competent authority will notify
the selected bidder and issue the LOI.
5. The selected Bidder shall acknowledge in writing receipt of the notification of award and
will send his acceptance to enter into agreement within seven (7) days.
6. If the selected bidder does not accept LOI or after accepting LOI does not enter in to the
agreement , within specified period the competent authority reserves the right to cancel
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
the LOI issued to him and forfeit the EMD. The competent authority may also blacklist
the bidder.
7. The bidder shall be issued the work order immediately on signing the agreement.
However for the purpose of this tender the date of signing of agreement shall be the
date of commencement of the period of the agreementand the bidder should not wait
for formal work order to commence his work.
24.
EARNEST MONEY DEPOSIT (BID SECURITY)
The Bidder shall furnish, as part of its bid, a refundable EMD (Bid security) of INR 5,00,000/(Rupees Five lacs only) through Demand Draft/ Bank Guarantee. The demand draft/ Bank
Guarantee should be drawn on a nationalized / scheduled bank valid for minimum 180 days (90
days in case of DD) and in favor of the “Accounts Officer, Office of the Inspector General of
Registration and Superintendent of Stamps”, payable at “Bhopal”.
The bid will be disqualified if the EMDis not submitted along with the Technical Bid (Annexure
A). Unsuccessful bidder’s EMD will be released as promptly as possible, but not later than 120
days after the award of the contract to the successful bidder. The successful bidder’s bid
security will be released after signing the Contract and deposit of Performance Bank Guarantee
(PBG). No interest will be payable by IGRS on the amount of the EMD. The EMD may be forfeited
in following cases:
1. If a bidder withdraws his bid or increases his quoted prices during the period of bid validity or
its extended period, if any; or
2. In the case of a successful bidder, if it fails within the specified time limit to:
a) Accept Letter of Intent
b) Sign the Agreement or,
c) Furnish the required Performance Bank Guarantee (PBG) – Rs 25, 00,000/-.
25.
PERFORMANCE BANK GUARANTEE
The Bidder shall at his own expense, deposit with IGRS, within Seven (7) () working days of the
date of notice of award of the contract or prior to signing of the contract, whichever is earlier,
an unconditional and irrevocable Performance Bank Guarantee (PBG) from a Scheduled/
nationalized Bank of Rs. Twenty Five lacs (Rs. 25, 00,000/-) acceptable to department, payable
on demand, for the due performance and fulfillment of the contract by the successful bidder.
The Bank Guarantee submitted by the successful bidders as EMD (bid security) may be adjusted
against PBG required to be submitted.
IGRS
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
All charges whatsoever such as premium, commission, etc. with respect to the PBG shall be
borne by the bidder. The PBG shall be valid till the end of three months after the expiration of
contract period and should be in the standard format prescribed by Reserve Bank of India.
26.
LIQUIDATED DAMAGES
In case the successful bidder encounters conditions that are likely to affect the timely delivery
and performance of Services during the performance of the Contract, heshall promptly notify
competent authorityin writing of the fact of the delay, it’s likely duration and its cause(s) with
justification. As soon as practicable after receipt of the successful bidder’snotice, IGRS shall
evaluate the situation and may, at its discretion, extend the successful bidder’s time for
performance with or without liquidated damages.
Except as provided above, a delay by the successful bidder in the performance of its delivery
obligations shall render the successful bidder liable to the imposition of liquidated damages
pursuant to conditions of Contract.
27.
TERMINATION FOR DEFAULT
The Competent Authority may, without prejudice to any other course of action, for breach of
contract, by written notice of 15 days to the Service Provider, terminate the agreement in
whole or in part, if:
1. The Service Provider fails to perform any or all of the obligations within the time
period(s) specified in the agreement or any extension thereof granted, by Competent
Authority.
2. The quality of the delivery of various tasks during the contract period is not up to the
satisfaction of the Competent Authority.
3. The Service Provider fails to perform any other obligation under the agreement.
4. The contact may be terminated if it is found that data integrity has been compromised
In the event of the Competent Authority terminating the contract in whole or in part, pursuant
to clause above, the Competent Authority may procure at Service Provider’s risk and cost upon
such terms and in such a manner as it deems appropriate, items or services similar to those
remaining undelivered. The Service Provider shall be liable to pay for any excess costs
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
incurred by the Competent Authority. However, the Service Provider shall continue with the
performance of the contract to the extent not terminated.
The Service Provider shall stop the performance of the contract from the effective date of
termination.No consequential damages shall be payable to the Bidder in the event of
termination.
In case of termination of contract as mentioned in clause above,
Bank Guarantee furnished
by the Bidder by way of Performance security shall stand forfeited.
28.
SERVICE LEVEL AGREEMENT(SLA) AND PENALTIES
1. Penalty for the delay in deployment of Resources and Start of work:Subject to conditions of contract if the successful bidder fails to commence the activities within
the time period as mentioned in Time Schedule (clause no 17) of the bid document, competent
authority shall without prejudice to its other remedies under the contract deduct as penalty
Rs.200/- per day per person for the number of days till the day the resource has been deployed
at the locations given in annexure D. However if the delay (including extended timelines) is
beyond one month , the contract may be terminated by Competent Authority and the entire
Performance Bank Guarantee will be forfeited. It is clarified here that if the delay in start of
the task is due to the nonfulfillment of the requirements of H/W, S/W installation at the
designated offices by IGRS no penalty shall be imposed on the bidder.
2.Penalty related to SLA (Service Level Agreement)
The purpose of the Service Level Agreement (hereinafter referred to as SLA) is to clearly define
the levels of service that shall be provided by the Successful bidder to the IGR during the
duration of this contract. The IGR shall conduct periodical/ regular review of the performance
of the services being provided by the successful bidder to validate the effectiveness of the
signed SLA.
This SLA document provides for minimum level of services required as per contractual
Obligations based on performance indicators and measurements thereof. The successful bidder
shall ensure provisioning of all required services while monitoring the performance of the same
to effectively comply with the performance levels. The services provided by the successful
bidder shall be reviewed by the IGRS that shall:

Regularly check performance of the Bidderagainst this SLA.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS

Discuss escalated problems, new issues and matters still outstanding for resolution.

Review of statistics related to rectification of outstanding faults and agreed changes.

Obtain suggestions for changes to improve the service levels.
The following measurements and targets shall be used to track and report performance on a regular
basis. In case the service is affected due to reasons purely attributable to the software Bidderor
hardware Bidderorconnectivity, the penalty may not be leviedafter proper justification given by
the bidder. The SLA and Penalty have been logically segregated in the following categories:
2.1Penalty for delay during the Registration Process:
The token shall be given to the customer and application software will record the time
stamp automatically.
Tokens shall have the mention of time slot to appear on the operator (Maker) desk for
the registration process. The time slot will be calculated automatically based on the
number of waiting customers.
Time slot shall be calculated as below to initiate and finish the registration process
1. 0 min -30 min –: if number of customer in waiting is 0
2. 30 min – 1 hr - : if number of customers in waiting is 1
3. 1 hr – 1.30 hr - : if number of customers in waiting is 2
4. And so on…
It is binding on the bidder to whom the work is allotted to complete the entire
Registration process at maker end within 30 minutes.In case of delay, the bidder will be
penalized at the rate of5% per transaction value (document) quoted by him for every five
minutes registered beyond actual 30 minutes of performance.Howevershould the delay
be more than 15 minutes from the scheduled 30 minutes, no payment shall be given to
the bidder for that transaction.
2.2. Penalty for delay in delivery of document:
After registration at checker end and having received registered document for taking
printout, on his dashboard the Makershall be responsible for taking signature of Sub
Registrar on the document, taking the receipt of the party, by e-pen ensuring the
delivery of the registered document to the concerned party without delay and updating
the status of the document to delivered. The time period for each such transaction will
be 15 minutes. In case of delay, the bidder will be penalizedat the rateof5% per
transaction value (document) quoted by him for every five minutes.However should the
delay be more than 15 minutes from the scheduled 15 minutes, no payment shall be
given to the bidder for that transaction.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
The amount of penalty will be adjusted against the amount payable to the bidder per
month and the net amount will be paid to the bidder. The entire tracking of delay shall
be monitored by e-panjiyan application software (developed by Wipro). Period of
registration process shall be captured from the time of completion of the previous
process (provided there is a pending process in queue) and the delay shall be captured
and monitored accordingly. The software would have the facility to monitor this logicand
no other reporting process shall be taken into account for calculating the payment due.
It is reiterated that downtime of SWAN shall not be considered a valid reason for
condoning delay and non-adherence to SLA.
29.
FORCE MAJEURE
Notwithstandingany thing contained in the provisions of conditions of contract the Successful
Bidder shall not be liable for forfeiture of its performance security, liquidated damages or
termination for default, if and to the extent that, its’ delay in performance or other failure to
perform its obligations under the Contract is the result of an event of Force Majeure.
For purpose of this Clause, Force Majeure means an event beyond the control of the Successful
Bidder and not involving the Successful Bidder’s fault or negligence and not foreseeable. Such
events may include, but are not limited to, acts of IGRS either in its sovereign or contractual
capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight
embargoes.
If a Force Majeure situation arises the Successful Bidder shall promptly notify IGRS in writing of
such conditions and the cause thereof. Unless otherwise directed by IGRS in writing, the
Successful Bidder shall continue to perform its obligations under the Contract as far as is
reasonably practical, and shall seek all reasonable alternative means for performance not
prevented by the Force Majeure event.
30.
TERMINATION FOR INSOLVENCY
COMPETENT AUTHORITY may at any time terminate the Contract by giving written notice to the
Successful Bidder, if the successful bidder becomes bankrupt or otherwise insolvent. In this
event termination will be without compensation to the Successful Bidder, provided that such
termination will not prejudice or affect any right of action or remedy, which has accrued or will
accrue thereafter to COMPETENT AUTHORITY.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
31.
TERMINATION FOR CONVENIENCE
COMPETENT AUTHORITY, by written notice sent to the Successful Bidder may terminate the
Contract, in whole or in part, at any time for its convenience. The notice of termination shall
specify that termination is for IGRS’s convenience, the extent to which performance of the
Successful Bidder under the Contract is terminated, and the date upon which such termination
becomes effective. However any undisputed payment to the invoices of the task accomplished
by successful bidder would be paid by COMPETENT AUTHORITY.
32.
DISPUTES AND ARBITRATION
If any dispute of any kind whatsoever shall arise between IGRS and the Successful Bidderin
connection with or arising out of the Contract, including without prejudice to the generality of
the foregoing, any question regarding its existence, validity, or termination, the parties shall
seek to resolve any such dispute or difference by mutual consultation. If the parties fail to
resolve such a dispute or difference by mutual consultation, the dispute can be filed at MP
Jurisdiction.
S e c ti o n 3 .
33.
REQUIREMENT OF MANPOWER
DATA ENTRY OPERATOR (SKILLED) AND QUEUE MANAGEMENT OPERATOR
No. of operators: 149across various locations at sub-registrar office as detailed in Annexure D
Core Responsibilities: As describe in Scope of Work.
Minimum Education Qualification: BSC (IT), MSC (IT), BCA, MCA, B.Com (Computers),
BSC (Computer), MSC (Computer), B.E, and above
Relevant Experience preferred.
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
S e c ti o n 4 .
34.
ANNEXURES
ANNEXURE A - TECHNICAL BID FORM
(To be included in Technical Proposal Envelope)
Date: --/--/20-To,
INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OF STAMPS
PanjiyanBhawan
Opposite Old Vidhan Sabha
Malviya Nagar
Bhopal - 462003 (MP)
Subject: Proposal for Selection of Agency of Skilled Manpower forIGRS.
Dear Sir/Madam,
Having examined the Bid Document, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide services for Selection of Agency for hiring Skilled Manpower for
IGRS and to meet such requirements & provide such services as are set out in the Bid Document.
We hereby attach the Technical Bid as per the requirements of the tender document.
We undertake, if our Bid is accepted, to adhere to the implementation plan (Key Events/
Activities and dates of the project) put forward in the RFP or such adjusted plan as may
subsequently be mutually agreed between us and IGRS, GoMP or its appointed representatives.
If our Bid is accepted, we will submit a Performance Bank Guarantee in the format as prescribed
by a nationalized/ Scheduled bank in India, acceptable to IGRS, of (Rs 25,00,000/-) for a period
of 3monthspost expiration of contract period. In case of the delay in the State wide rollout of
the project, the PBG will be extended accordingly.
We agree that you are not bound to accept the lowest or any Bid Response you may receive. We
also agree that you reserve the right in absolute sense to reject all or any of the products/
services specified in the Bid Response without assigning any reason whatsoever.
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company
/firm/organization and empowered to sign this document as well as such other documents which
may be required in this connection.
Dated this …………………………. Day of …………………..20XX
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
(Signature)
(In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of:
……………………………………………………………….
(Name and address of the Bidder)
Seal/Stamp of Bidder
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REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
35.
ANNEXURE B - QUALIFICATION OF THE BIDDER
Qualification of the Bidder
Bid.No. IGR-1/2014
a) BIDDER INFORMATION SHEET
S/N
Particulars
Details
1.
Name of the firm
2.
Registered office address
Telephone number
Fax number
Email
3.
Correspondence Address
4.
Details of the Contact Person (name,
designation, address)
Telephone number
Fax number
Email
5.
Year and Place of the establishment of
the Company/firm/society
6.
Service Tax Registration details
7.
Details of the offices present in Madhya
Pradesh, if any
Quality Certifications, if any
8.
Page no. (for
any
attachment)
b) FINANCIAL CAPABILITY
Format for providing Financial Information
S No
Description
1
2
3
Overall Turnover
Net Profit
Net Worth
Financial Year
2011-2012
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Financial Year
2012-2013
Financial Year
2013-2014
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
c) EXPERIENCE
SPECIFIC EXPERIENCE IN CONTRACTS OF A SIMILAR NATURE
- SHOULD BE SUBMITTED IN MULTIPLES
OWING TO MORE THAN ONE PROJECT DESCRIPTION
S. No
1.
2.
3.
4.
5.
6.
7.
8.
Item
Guidelines
Name
of
the
project
Client Details
Name; Contact Person’s name
and number.
Relevant
Work Please specify the area of
Area/domain
work/domain relevant to the
requirement of this RFP.
No. of locations& Please specify no. of locations
number
of and
manpower
for
manpower
implementation
Scope of Work
Provide Scope of Work;
highlight Key Result Areas
expected and achieved
Contract Value ( Provide
particulars
on
in INR)
contract value assigned to
each
major
phase
and
milestone.
Workorder
issuance date
Project
Completion Date
IGRS
33
Attachment
Ref. No. for
details
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
36.
ANNEXURE C – FINANCIAL BID FORMAT
To,
FINANCIAL BID
(To be printed on letterhead and to be included in Financial Proposal Envelope)
Bid No. IGR-1/2014
INSPECTOR GENERAL OF REGISTRATION AND SUPERINTENDENT OF STAMPS
PanjiyanBhawan
Opposite Old Vidhan Sabha
Malviya Nagar
Bhopal - 462003 (MP)
Dear Sir/ Madam,
Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, I /
we, the undersigned, offer to supply and work as service providers for the All the assigned
Sub-registrar Offices of Madhya Pradesh as mentioned in the scope of the work & in conformity with
the said bidding documents.
I / We undertake that the prices are in conformity with the requirement as specified in the
tender. We will charge the department per registered document (inclusive of all
taxes)Rs.______________ (In WordsRupees________________Only).
I It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company
/firm/organization and empowered to sign this document as well as such other documents which
may be required in this connection.
Dated this …………………………. Day of …………………..20XX
(Signature)
(In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of:
……………………………………………………………….
(Name and address of the Bidder)
Seal/Stamp of Bidder
IGRS
34
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
37.
ANNEXURE D – SUB-REGISTRAR OFFICE STATISTICS
S.no
Sub Registrar office
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Average no
of
documents
Xokfy;j 1
Xokfy;j 2
tcyiqj 1
tcyiqj 2
mi ftyk bUnkSj&1 ¼eksrh
rcsyk½
17200
17200
15000
15083
31022
mi ftyk bUnkSj&2
¼uoy[kk½
mi ftyk bUnkSj&3
¼lq[kfy;k½
mi ftyk bUnkSj&4 ¼,jksMªe½
tokgjpkSdHkksiky
ijhcktkjHkksiky
xksfoUniqjkHkksiky
mTtSu
jhok
lkxj
dVuh
lruk
nsokl
eqjSuk
jryke
[k.Mok
eUnlkSj
Mcjk
Nrjiqj
/kkj
f'koiqjh
'kktkiqj
fNUnokM+k
21486
18363
11672
29585
22824
14118
19762
14483
14282
13312
13204
12304
11120
10225
9262
8571
8487
8086
7653
7497
6887
6839
IGRS
35
No of SR
No of
outsourced
manpower
required as
maker
queue
management
and Data entry
operator
4
4
2
4
4
2
4
4
2
4
4
2
5
5
2
5
5
2
4
4
2
3
3
2
5
5
2
4
4
2
3
3
2
4
4
1
3
2
0
3
2
0
3
2
0
3
2
0
3
2
0
3
2
0
3
2
0
3
2
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
ckyk?kkV
xquk
nfr;k
cSrwy
fofn'kk
flaxjkSyh
lhgksj
v'kksduxj
flouh
neksg
cqjgkuiqj
'kgMksy
fHk.M
[kjxkSu
egw
tkojk
vkScsnqYykxat
Vhdex<+
xkMjokjk
gks'kaxkckn
eghniqj
xatcklkSnk
lhrkeÅ
dksykjl
tkSjk
ukxnk
fM.Mksjh
jk;lsu
ckjkflouh
lh/kh
vk"Vk
lhgksjk
y[kuknksu
6778
6766
6407
6327
6250
6204
5872
5724
5665
5654
5601
5511
5472
5147
5011
4940
4787
4657
4532
4461
4143
4130
4055
3912
3774
3754
3703
3679
3629
3609
3513
3512
3510
IGRS
36
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
1
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
2
1
0
1
1
0
2
1
0
1
1
0
1
1
0
2
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
2
1
0
1
1
0
1
1
0
2
1
0
1
1
0
1
1
0
1
1
0
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
Total
ukSxkao
cM+uxj
lksudPN
eqyrkbZ
gjnk
mefj;k
ckxyh
C;kojk
lso<+k
';ksiqj
trkjk
eYgkjx<+
nsikyiqj
vkxj
ujflagiqj
vuwiiqj
iUuk
>kcqvk
cM+okuh
jktx<+
vyhjktiqj
3486
3406
3371
3334
3306
3305
3197
3142
3142
3094
3061
3006
3002
2737
2592
2479
2362
1960
1801
1648
1306
604953
IGRS
37
1
1
0
1
1
0
1
1
0
1
1
0
2
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
2
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
1
0
1
161
1
126
0
23
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
39. ANNEXURE E – BID SECURITY FORM
BID SECURITY FORM
Bid No. IGR-1/2014
1.
2.
3.
4.
5.
6.
PARTICULARS OF BID SECURITY
Name of the Bank
Name, Address, Tel. Nos. & Fax Nos. of Bank Branch Issuing the draft
Code No. of Bank Branch
Amount of Draft
Bank Draft/Bank Guarantee No. and Date
Valid up to (give date)
Note: Demand Draft/Bank Guarantee is to be submitted along with the Bidand to be sealed
inside Technical Bid envelope
Date:___________
Place:__________
Name and Designation with Seal
IGRS
38
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
40. ANNEXURE F – REQUEST FOR CLARIFICATIONS FORM
REQUEST FOR CLARIFICATIONS FORM
Bid No. IGR-1/2014
Name of the Company/Firm:
Name of Person(s) Representing the Company/Firm:
Name of Person
Designation
Email-ID(s)
Tel. Nos. & Fax Nos.
Company/Firm Contacts:
Contact Person(s)
Address for
Email-ID(s)
Correspondence
IGRS
39
Tel. Nos. & Fax Nos.
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
41.ANNEXUREG – SELF-DECLARATION
SELF-DECLARATION
Bid No. IGR-1/2014
Ref: ______________________
Date:
To,
The Inspector General (IG),
Dept. of Registration and Stamps,
Govt. of MP, Bhopal.
In
response
___________
to
the
for
Tender
running
____________________________________________
the
project,
as
a
owner/partner/Director
dated
of
___________________________________________ I / We hereby declare that our Company/firm
___________________is having unblemished E panjiyant record and was not declared ineligible
for corrupt & fraudulent practices either indefinitely or for a particular period of time.
Name of the Bidder: Signature: Seal of the Organization: -
IGRS
40
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
42. ANNEXURE H – SCREEN SHOT OF THE SOFTWARE FOR THE REGISTRATION
Registration Completion -MAKER
Screen 1: - User needs to enter Registration Initiation Number and click on Search Button
Screen 2: - User will be shown all the details filled by him/her during Initiation Process like
Deed Details, Party Details, Property Details and Duties etc and User needs to upload Deed
Document on this screen.
Note: -Party and Property are two hyperlinks. Users can View Party and Property Details by
clicking on respective hyperlinks
Property Details: - Screen Shot.(on next page)
IGRS
41
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 3
IGRS
42
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen4:PartyDetails
Step 3: - User needs to fill witness Details on Next Screen (Screen 5). He will be shown Add More
Button as it is mandatory to enter at least two witnesses for a Registration. On clicking Add
more Button, some details of previously added witness will be shown in the Grid and user can
fill the details of second witness in the rest of the screen (Screen 6). On this screen user will be
shown both add more and next buttons as he can either add more witness or proceed further.
There is a checkbox – if any consenter is involved. If user checks this checkbox, user is asked to
enter consenter details on the next screen (Screen 7). If not, User will be shown Other Deed
Details Screen (Screen8)
IGRS
43
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 5
Screen 6
IGRS
44
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 7
Screen 8: - Other Deed Details. User needs to enter some other details related to deed like: Pending Stamp Duties, Loan Information etc.
Screen 9: - Linking Property History.
User can link the property involved in this transaction with any previous transaction of that
Property.
User needs to select “Linking to be initiated with” – (a) Old: - in case this is the first transaction
of that property through E PANJIYAN Application
(b) New: -in case this is not the first transaction of this property through E PANJIYAN Application
User needs to enter Registration Number, Property, Transaction Type (Partial or Full) and Pin
Number (if any) and click on Link Button. System will check whether the property is locked or
property is having any caveat (with stay order) logged. If this is the case User will not be
allowed to link that property else he will be shown a success message that linking has been
initiated successfully. User needs to click on Next Button.
IGRS
45
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 10:- Presentation/Appearance Screen. User needs to select the Parties which are Present for
Presentation
Screen 11: - Photograph Capture
User will be shown list of all the parties, witnesses, consenter (if any) involved in this
transaction. User needs to click Capture button to capture photographs. After capturing all
Photographs User needs to click on Next Button
IGRS
46
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 12: - Compliance List
User will be shown the compliance list captured during initiation Process. He can View the
documents or change the same if required. He can also put the application on Hold in case he
finds any discrepancy.
To proceed further user needs to click on NEXT Button.
IGRS
47
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Screen 13 : - Checklist
User needs to enter Execution Date and some other optional details like: - deed executed
outside India,
Court Order etc and click on NEXT Button. User can also put application on hold
if required.
IGRS
48
REQUEST FOR PROPOSAL – APPOINTMENT OF AGENCY FOR SUPPLY OF SKILLED MANPOWER FOR IGRS
Once the process is completed at Maker end the document is moved to the checker (Sub
Registrar) and he carries out further process. Once the process is completed at checker (Sub
Registrar) end the dashboard of the maker is updated and he has to take the printout of the
document from his desk and present the same to checker for signing.
The delivery of the signed document would be made by the maker and he will update the status
of delivery on his system. The payments would be based on number of successful deliveries to
the public.
The successful bidder would be explained the detailed process and its master trainers would be
trained on the same by the department or its designated agency.
The above screens are indicative and are subject to Change.
IGRS
49

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