Public Grievance Committee

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OFFICE OF THE COMMISSIONER OF CUSTOMS
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Tel: 0484-2668068/2668390. PBX:0484-2666861 to 6864. Fax: 0484-2668468.
trittff CIRCULAR NO. 07 / 2014
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Subject: Public Grievance Committee — Minutes of the meeting held on
27.03.2014 — Reg.
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A Public Grievance Committee meeting was held at the Conference Hall of the
Custom House, Cochin at 3.30 P.M. on 27.03.2014. Dr. K. N. Raghavan, Commissioner of
Customs chaired the meeting.
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The following officers of Customs were present:
1. Smt. Elsi Thomas, Addl. Commissioner
2. Shri. Y C S Swamy, Jt. Commissioner
3. Shri B. Loknatha Reddy, Asst. Commissioner
4. Shri. Amit Sharma, Asst. Commissiner
5. Shri K.C.S. Prasanth, Supdt. of Customs
6. Shri George Joseph, Appraiser of Customs
7. Shri. S N SudhirBabu, Supdt. of Customs
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The Trade was represented by:
1. Shri. Anil Kumar D, Cochin Port Trust.
2. Shri. Pradeep V.S, Cochin Customs Brokers Association
3. Shri. George Xavier, Cochin Customs Brokers Association
4. Shri. Bharat Asher, Cochin Steamer Agents Association
5. Shri. Clinton Choweller, Cochin Steamer Agents Association
6. Shri Antony Kottaram, Kerala chamber of Commerce
7. Shri. Abraham Philip, Indian Chamber of Commerce
8. Shri N N Menon, Export Promotion Council for EOUs & SEZ Units
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The Commissioner welcomed the members to the meeting and read out the minutes of
the last meeting held on 31.12.2013.
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The Chair took up the following fresh point forwarded in advance by Cochin Customs
Broker's Association.
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Difficulties faced at ICTT: At night time, the Custom Officials are refusing to
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perform their duties and asking to come with documents in the morning. Also, Superintendent
was not present at ICTT during 26.01.2014 till evening.
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The Chair stated that strict instructions have been issued to ensure round the clock
functioning of the Customs facility at ICTT He requested the trade to bring up any specific
issue of inordinate delay caused from the side of Custom Officials immediately to the
superiors, at least within a few days, if not possible on the same day. The chair stated that he
himself or any other superior officers in the Customs House can be contacted over phone or
email, if any such issue crops up in the future. The contact details of all the senior officials
are available in the Custom House Website.
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As no other point came up for discussion, the Chair wound up the meeting while thanking
the members for attending the same.
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The date for next meeting of the PGC will be intimated through the Custom House
website www.cochincustoms.nic.in . Points for discussion, if any may be forwarded at the
earliest. Clarifications may be had at the telephone no. 2667040 or by email
ccucochingumail.com
Sd/(3t- ttresaticin Dr. K.N. RAGHAVAN)
311,7
. COMMISSIONER
F.No. S65/07/2014 CCU Cus Pt I
mem- Dated: 28.03.2014
Himz
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K.C.S. P SANTH )
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SUPDT. OF CUSTOMS (CCU)
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1.
The President
Cochin Custom Brokers Association,
I,G. Road, W/Island, Cochin-682 009.
2.
The President
Indian Chamber of Commerce & Industry,
Indian Chamber Road,Cochin- 682 002.
3.
The President
Kerala Chamber of Commerce and Industry,
Chamber Corner, ShanmughamRoad,Cochin — 682 031.
4.
The Development Commissioner
Cochin Special Economic Zone
Kakkanad, Cochin — 682 037.
5.
The President,
Cochin Steamer Agents Association,
"Maritime House", I.G.Road, W/Island, Cochin-3.
6.
The Regional Director
Export Promotion Council for EOUs and SEZs
CSEZ Administrative Building
CSEZ P.O., Kochi — 37.
7.
The President
KeralaState Small Industries Association
rd Floor, VeekayTowers
Beerankunju Road, Kochi — 682 018.
8.
The Air Cargo Agents Association of India,
C/o CargomarPvt. Ltd., BBTCBuilding,
Subramanian Road, W/Island,
Cochin 682 003
9.
The Emirates Shipping Agencies (India) Pvt. Ltd.,
1 St Floor, `I-IINA HOUSE', KPK Menon Road,
W/Island, Cochin — 682 003.
vfairger Copy to:
1.
2.
3.
The Chief Commissioner of Customs, Kerala Zone, Cochin.
All D.Cs / A.Cs
Supdt. ( EDI ) — to be uploaded in the Custom House website.
3

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