MARTIN DVORAK Martin Dvorak Consulting Switzerland Tel. +41 79 238 29 89 [email protected] www.martindvorak.com Professional Summary: An experienced Change and Project Management Consultant with a track record of driving measurable business change and transformation on a global scale. Key strengths include: leading international initiatives to realise process and organisational improvement, drive $multi-million annual cost savings and boost profitability; utilising Six Sigma, Oracle Unified Method (OUM), Rapid Application Development (RAD) and activity-based costing to deliver large-scale operations initiatives and change programmes; extensive success training and coaching stakeholders in managing complex projects from end to end; and the ability to quickly adapt to new cultures and processes after consulting on projects in more than 20 countries. Key Skills:        Oracle eBusiness Suite Oracle Financial Services Analytical Apps (OFSAA) Change Management Programme & Project Management In-depth Business Analysis Organisational Improvement $Multi-million Cost Savings        Process Improvement Extensive International Delivery Record Six Sigma Methodologies Activity-Based Costing Oracle Unified Method (OUM) Stakeholder Management Team Building, Training & Management Current Role: 2002 to date: Independent Consultant (Martin Dvorak Consulting)  Since 2002, have operated as an Independent Consultant (Martin Dvorak Consulting), completing assignments for large and complex multinational companies.  Below is a list of example assignments completed over this period and in prior permanent roles (in no particular order and not all are listed). Selected Interim Assignments: IT Company  Shared Service Centre Implementation: Project Analyst (14 months) The customer wanted to centralise back-office functions into a Shared Service Centre (SSC) across Europe / EMEA to reduce costs. Engaged to lead key aspects of planning and support for this integration project. Created project plan and business case to secure stakeholder buy-in; contributed to site selection for new SSC; used activity-based costing model to develop project benchmarks; and provided leadership support to ensure smooth transition to new SSC. Succeeded in centralizing back-office functions, enabling $20m in annual cost savings. Power Supply  Swiss High-Voltage Subsidiary Integration: Project Lead (12 months) The US customer acquired a Swiss high-voltage company and needed to integrate the company to penetrate a new industry and enable new service offerings. Engaged to drive business integration of this new subsidiary. Reviewed existing processes between two organisations, identifying and addressing gaps; defined project requirements to facilitate smooth integration; provided feedback for integration design; and ensured smooth data conversion along with UAT. Succeeded in integrating the Swiss subsidiary despite cultural and industry differences, which opened new sales channels. _____________________________________________________________________________________________ Martin Dvorak page 1 of 4 January 2015 IT Services  Proper Oracle Project Accounting Usage: Change Management (10 months) The customer wanted to add consulting / implementation services to its portfolio but lacked proper use of tools to manage those services. Engaged to drive use of Oracle Project Accounting (OPA) to facilitate services management. Evaluated ‘as is’ service management processes across 6 countries; customised strategies for each country to use OPA; ensured clear roles, duties and processes for services management; and trained users on OPA. Succeeded in increasing accounting accuracy by 63%, improving project close rate by 83% and cutting project maintenance costs by $1.2m p / a. IT Company  Order Management Process Improvement: Business Analyst (12 months) The customer needed to standardise order management to expedite orders and cut costs. Engaged to enhance these processes using Six Sigma. Analysed ten order management projects to identify costly and inefficient processes; developed new processes and functional specs; used Six Sigma framework to define new benchmarks & metrics; and participated in testing / implementing process improvements across projects. Succeeded in expediting orders by 115% for account and 296% for credit card holders, reducing order processing costs by $3.8m p / a and boosting sales productivity. IT Services  eBusiness Group Creation and Expansion: eBusiness Manager (24 months) The customer wanted to establish and grow a new eBusiness group to increase revenue and customer satisfaction. Engaged to build and expand eBusiness group. Assembled team and defined roles as well as determined target industries and products; launched group and evaluated progress to identify best areas for development; mentored and coached group staff; and built clear product portfolio to promote most effective services to appropriate industries. Succeeded in driving group expansion by 25%, improving revenue by 93% and substantially enhancing customer satisfaction. Payment Oracle & Procurement Strategy Integration: Processing Business Consultant & Project Lead (28 months)  The customer was deploying a new Oracle release & needed it to align with a decentralised procurement strategy across Europe. Engaged to integrate Oracle release with procurement strategy for trial location (Austria). Defined business requirements in Austria and identified gaps compared to global procurement standards; developed 20+ functional specs for custom features and to meet statutory requirements; coordinated UAT; and managed user training. Succeeded in aligning the new Oracle release and the procurement strategy, which enhanced accuracy, reporting and management control. Payment Processing  Company De-merger: Business Consultant (12 months) The customer wanted to sell a portion of its business to a Swiss company but lacked an effective means to de-merge affected systems. Engaged to enable de-merger and identify what could be managed via Shared Service Centre (SSC). Determined which data / processes would be de-merged from Oracle e-Business perspective; identified strategy to migrate remaining data to SSC in Poland; assisted Swiss company in converting data from Oracle to their legacy system; and led migration of data to SSC. Succeeded in enabling a smooth de-merger on both ends. Commercial & Oracle Financial Services Analytical Applications Investment (OFSAA) MIS Upgrade: Business Analyst Banking (20 months)  The bank suffered inaccurate cost accounting data & required a newer version of OFSAA to improve P&L reporting. Engaged to lead key aspects of implementation. Created training modules covering 6 areas including cost accounting and profitability management; implemented new outbound interface between OFSAA and data warehouse; transformed MIS OFSAA data requirements to fit company’s structure; and mapped dimensions / categories within OFSAA to match reporting. Succeeded in enhancing use of the newer MIS as well as improving cost accounting data to support P&L reporting. Career Chronology:    11/2013 to ongoing 10/2012 to 09/2013 02/2011 to 09/2012 Telecom Power Supply Commercial & Investment Banking Business Consultant (contract) Project Lead (contract) Business Analyst (contract) _____________________________________________________________________________________________ Martin Dvorak page 2 of 4 January 2015  12/2010 to 01/2011 Information Technology Business Analyst (contract)  04/2010 to 12/2010 Pharmaceutical Trainer (contract)  12/2009 to 03/2010 Information Technology Business Analyst (contract)  11/2007 to 03/2010 Payment Processing Business Consultant (contract)  02/2007 to 11/2007 Retail Banking Business Consultant (contract)  04/2006 to 02/2007 Product Certification Business Consultant (contract)  12/2004 to 03/2006 Retail Banking Business Consultant (contract)  10/2004 to 11/2004 Toy Manufacturing and Games Business Consultant (contract)  11/2003 to 09/2004 Computer Industries Change Management (contract)  12/2002 to 07/2003 Hardware & Software Manufacturer Business Analyst (contract)  01/2001 to 11/2002 IT Services eBusiness Manager (perm)  01/1999 to 07/1999 IT & Management Consulting  02/1996 to 11/1998 Information Technology   10/1994 to 12/1995 09/1989 to 08/1992 Hardware & Software Manufacturer Hardware & Software Manufacturer Senior Consultant (perm) Principal Applications Consultant (perm) Project Analyst (perm) Financial Analyst FP&A (perm) Qualifications:   Executive Management Degree: Huddersfield University Economics Degree: School of Management and Law, Zurich  Commerce & Administration Degree: KV Business School, Zurich  Certified hyperSKILL Method Trainer  Continuing Education since 2003: Oracle Training  Member: Junior Chamber Int’l, Worldwide Federation of Young Leaders and Entrepreneurs  Past President: Junior Chamber of Commerce, Zurich  Publications: multiple white papers on Oracle-related subjects   Speaking Engagements: multiple Oracle conferences Contributor to Entrepreneur Day, Zurich Technical Proficiencies:   Experience in both R11.5.10 to R12.2.4 migrations and re-implementations Record to Report: General Ledger, Cash Management, EBS Tax, Subledger Accounting, FSG and Web ADI  Procure to Pay: Purchasing, Payables, iExpenses, iProcurement, iSupplier, Sourcing, Contracts, Buyer Workcenter, Supplier Maintenance and Netting  Acquire to Retire: Assets and Enterprise Asset Management  Quote to Cash: Order Management, Receivables, Pricing, Shipping, iReceivables and Advanced Collections  Inventory to Fulfil: Inventory and WIP  Demand to Build: BOM and Costing  Hire to Retire: Human Resources and SSHR  Projects: Costing, Billing, Collaboration, Project Management, Portfolio Analysis and Resource Management  CRM: Sales, Marketing, iStore and iPayment   UPK, Financial Analyzer, Discoverer and Sysadmin Oracle Financial Services Analytical Applications (OFSAA) 5.6: Master Maintenance, Monthly Processing, Funds Transfer Pricing, Cost Centre Accounting and Profitability Management _____________________________________________________________________________________________ Martin Dvorak page 3 of 4 January 2015 Personal Details:  Website: www.martindvorak.com  Languages: German, English, French, Czech and Slovak  Driving Licence Recommendations: "[Martin] has a rare blend of top consulting, analytical and interpersonal skills. We were impressed by his commitment and ability to complete all work assigned to him on time. He presented his findings, conclusions and recommendations at several international meetings and contributed significantly to the success of the business change element of the OPA Gold project." Programme Manager, Information Technology Professional Services "[Martin] showed an excellent attention to detail and communicated and worked well with the Pan-EMEA virtual team (both Business and IT) and project stakeholders. He met, and in some cases exceeded, all deadlines. He also showed a high level of commitment and enthusiasm to his work and the team. I am very happy to recommend [him] for future positions and can provide any further details or information." Senior Programme Manager, Information Technology Hardware and Services “Martin has been recognised as an Oracle Expert in the Oracle Financial and Supply Chain area. He has broad and solid know how and implemented the new Oracle Global Finance System in time and in high quality. Martin always used his expertise in a hands-on approach and simplified the procurement process… He organised and achieved the Purchase Order / Payables invoice matching ratio from 3% to 86% within 3 months.” Global Programme Manager, Payment Processing “Martin is an excellent resource to tackle ERP integration challenges. He has an excellent Oracle experience with a professional understanding of what needs to be delivered in order to achieve the overall project success. We were also impressed by his communication and project management skills.” Chief Information Officer, Power Supplies “Martin Dvorak was working for us with the assignment to development Oracle Training Material and deliver training for the Oracle E-Business Suite and UPK. His assignment from April 2010 - December 2010 was based on several Training Process Phases… Martin has proven to be a Consultant with very good analytical and interpersonal skills… [He] is a team player that quickly adapts to changes and can function in a stressful environment.” System Responsible Oracle, Pharmaceuticals “Martin provided us with an excellent know how which was found to be extremely beneficial to the Programme. He is reliable, hardworking, conscientious and an extremely professional consultant who contributed to the success of the Programme. We were impressed with Martins ability to complete all tasks assigned to him in a timely and professional manner. In addition, Martin is very precise and thorough with his work and his deliverables are in high quality. We were able to achieve our goals and we are particularly glad we had Martin on board. We would hire him again in the future.” Senior Programme Manager International Bank “Martin worked on a number of strategic new product introductions where he played a vital role in the Finance Testing… As a result, the standardized testing process and structures ensured consensus of all stakeholders and enabled a smooth transfer when we deployed these changes in production. Martin enabled sustainability of the improved process and organizational changes and worked well with Business, Finance and IT teams.” Head of Controlling, Consumer Finance “Key deliverables have been successfully delivered. Milestones have been successfully met…Know how transfer has taken place… and fully meets the objectives … and passes the acceptance criteria…” Project Manager, Reinsurance _____________________________________________________________________________________________ Martin Dvorak page 4 of 4 January 2015