Breakout Sessions moderated by: Rick Hart, Fidelity Investments Todd Perala, BMO Institutions Paul Schreiber, Principal Financial Group Register Now Kate Connole EACH Enterprise, LLC Director of Meeting Planning Phone: (860) 653-1701 Fax: (860) 838-2830 [email protected] 61 Rainbow Road East Granby, CT 06026 www.EACHenterprise.com Business conditions are changing rapidly for retirement plan service providers, affecting the relationship manager function in many ways. Years of fee compression accentuated by regulators’ obsession with everyday low prices affect staffing levels, service quality, and ultimately plan effectiveness. Industry consolidation at all levels (advisor practices, advisory firms, service providers, and investment managers) complicates the task of relationship managers called upon to performed functions for which they may be ill-suited. Investment array management services are more critical than ever to continued business success, increasing the need for relationship managers to be conversant on the topic. On the business side, relationship managers are challenged to add value from related services for which plan sponsor demand exists, while preserving service model integrity. Flexing the relationship management organization to meet the new order of business is a key 2015 priority for heads of client relationship management teams. Meeting Objective Forum for Chief Client Relationship Management Officers of retirement plan firms to discuss emerging industry trends, major challenges and opportunities, current and upcoming governmental regulations and other topics of interest to attendees. Informal discussions are organized around topics suggested in the registration process. There are no minutes of this meeting. Audience Attendance is by invitation only. The invitation is extended to heads of client relationship management of retirement plan service providers operating in the following markets:  Corporate, government, Taft-Hartley and not-for-profit markets  Across distribution channels (consultant, adviser, brokerage, TPA, bank, direct, agent and others)  Large and jumbo plans  Micro, small and mid-sized plans Date, Time ,Venue, Dress Code November 11, 2014—7:00 PM—Pre-event Networking dinner at The Arrogant Butcher November 12, 2014—8:30 AM to 3:30 PM—Breakfast starting at 8:00 AM Wells Fargo Bank - 100 West Washington Street, Phoenix, AZ 85003 Business Casual dress code Agenda 8:00 AM 8:30 9:00 10:00 10:30 Continental breakfast buffet Introductions Roundtable discussions: Evolving business environment Break Moderated breakout sessions Micro / Small (<10 million) Mid-sized plans (10 million-<$70 million) Large and Jumbo plans (>$70 million) 12:00 PM Cold Buffet Lunch 1:00 Roundtable discussions: Investment services 2:00 Roundtable discussions: Team development 3:30 Meeting adjourns WWW.EACHenterprise.com Moderators Rick Hart, Vice President, Relationship Management, Tax-Exempt Market/Retirement Services, Fidelity Investments Todd J. Perala, QKA, Director, Strategic Initiatives, BMO Institutions Paul Schreiber, Assistant Vice President, Relationship Management, Principal Financial Group Hot Topics Business Conditions  Business environment evolution  Changing buying and renewal process  Due diligence discussions  RFI/RFP search format  Approach to pricing / repricing negotiations  Impact of healthcare (growth of HSA business, impact of ACA on plan sponsor attention span, popularity of financial wellness concept)  Cross-selling / cross pollination  Managing relationships with regulators (plan audits, new regulations) Services  Evolution of investment service needs  Organization of investment service delivery  The investment review process / meeting / support  New dynamics of QDIA selection and maintenance  Stable value and general account support Managing the Team  Relationship manager skills managing talent  Training and talent development  Impact of talent needs on retention, and recruit profiles  Impact of talent needs on compensation design  Impact of technological innovation on the relationship organization (e.g. virtual client meetings, virtual teams, collaborative browsing, mobile technology)  Leveraging internal resources more effectively Pre-event Networking Dinner The Arrogant Butcher 2 East Jefferson, #150 Phoenix, AZ 85004 (602) 324-8502 “ The Arrogant Butcher is the perfect place to rub elbows with the downtown business crowd. Located conveniently in the CityScape complex, the restaurant is part upscale eatery and part social hour coterie. You’ll find great steaks, seafood, draft beer, wine and hand-crafted cocktails dished out in a lively downtown atmosphere.” USA Today 10 Best Hotel / Transportation For accommodations, we recommend the Renaissance Phoenix Downtown Hotel located within walking distance from the meeting site. Please contact the hotel directly by October 28, 2014 and mention that you are part of the EACH Enterprise Phoenix Room Block rate which is $199 not including taxes / incidentals at: Renaissance Phoenix Downtown Hotel Transportation options: 50 East Adams Street Light rail (Central Station just outside hotel’s front door), taxi service, Phoenix, AZ 85004 bus service, rental car. Car ride is approximately 7 miles from (800) 468-3571 or (602) 333-0000 Phoenix Sky Harbor International Airport. Register Register on-line at www.regonline.com/CRMRT112014 Registration requires an invitation code. Payments by credit card, debit card, check or bank transfer Registration deadlines: Cost Per Attendee On or before August 31, 2014 $825 After August 31, 2014 $975 Cancellation policy: EACH Enterprise, LLC will refund your entire meeting fee if you cancel on or before August 31, 2014. For cancellations between September 1, 2014 and October 31, 2014, EACH Enterprise, LLC will refund your registration fee minus an administration fee of $175. No refunds for cancellations after October 31, 2014. WWW.EACHenterprise.com