Q MESSAGE monitor c c s s l t d . c o m Monitoring your systems QMESSAGE monitor Message Management - The Heart of IBM i Automation • • • • • Functionally rich, QMessage Monitor helps organizations to simplify their messaging operations, making best use of their resources and time. The advanced level of automation eliminates the need for manual monitoring, allowing operators to become pro-active to system threats instead of ‘fire-fighting’. Keep mobile and pro-active to serious threats with page, phone and email alerts. Streamline operations with calendar processing to determine which people need to be alerted based on their availability. Internal authorization lists dictate individual views and answering capabilities of users. Keep sensitive messages secure and ensure a message is never seen or answered incorrectly by the wrong person. Message Management: Centralized visibility means centralized control. • Create a central view of all system messages with centralized message management from one console. • Monitor for looping jobs; be alerted in real-time should a message be received a pre-defined number of times within a certain time scale. QMessage Monitor has the ability to optionally put the job on hold whilst you investigate. • Extensive message filtering of all system messages. Filter repetitive messages, automatically answer others, escalate priority of important messages and notify operators of problems. • Speech software and color-coded messages make for a high degree of visibility and warning to ensure an important message is never missed. • Automated responses via user defined rules. • Maximize security through user defined authorization lists, dictating the viewing and answering capabilities of individual users or groups of users. • Change informational messages into inquiry messages forcing the requirement for the messages to be answered prior to being removed from the console. Syslog Interface • • • • • QMessage Monitor is able to monitor machines whilst in restricted state - enabling the organization to make enormous potential savings. The Enterprise Management Console interface brings critical IBM i information to cross platform solutions via SNMP traps or Syslog. The ability to automatically transfer control to the next nominated system during system failures, and back again when the system recovers, means messages are never missed. Guard against disks filling up unnecessarily by monitoring for looping jobs and optionally placing them on hold. Run a QMessage Monitor purge whilst the product is still active. • Add your own notes to messages in order to ensure that the message is handled correctly. Message notes within QMessage Monitor also support URLs. • Full audit trail of all messages and replies to messages for easy audits. Escalation Procedures: Being kept informed means instant problem resolution. • • • • • • • Escalate unanswered messages to authorized users or chain of users. Alerts sent via email, pager or mobile phone. Option to perform a step within an escalation procedure a nominated number of times prior to moving onto the next step. Run commands or programs from within an escalation procedure. Ensure availability of support staff via full calendar processing capabilities within QMessage Monitor i.e. shift patterns and holiday time. Escalate messages to an enterprise management console via SNMP or Syslog. Support Groups can be used to ensure escalation to multiple users if necessary. Event Monitoring “Lights Out” Automation Restricted State Monitoring FTP: Bi-Directional Command Monitoring Looping Job Monitor PCI & Sarbanes Oxley Compliancy Event Monitoring: Ensure crucial jobs run as expected. Real-Time Database Monitoring: Ability to monitor the database server. • • Monitor specific database activity. • Monitor file opens (read, write, delete and update). • Monitor SQL Access, including access performed through the database server. • Monitor native access such as creating, deleting and retrieving information performed through the DBS. • • • Monitor for events that are expected to start or finish by a particular time e.g. end-of-day jobs. Receive real-time alerts of expected events that have failed to start or finish by a particular time. Escalate events in accordance with its importance. Full history log of specified events that have or have not occurred. Real-Time Security Monitoring: Ensure your IBM Power Systems™ running IBM i is never breached. • • • • • Monitor the Audit Journal for real-time security breach messages. Two way FTP command monitoring. Standard QMM filtering and escalation applies to Audit Journal monitoring. Choose which Audit Journal entries you wish to monitor for. Meet strict internal auditing standards and external legal obligations such as SarbanesOxley or PCI, using the full history archiving functionality. • Ability to monitor and access sensitive files and expose security breaches. • Pinpoint the exact files/libraries/users/IP addresses for auditing purposes. For More info scan the QR Code below Hot Back Up Archiving for Audit Compliance Email & Mobile Notification Database & Security Monitoring Archiving for Audit Compliance Graphical User Interface Calendar Processing Enterprise Management Interface Pro-Active Message Management CCSS created a range of powerful automated operations and monitoring software solutions specifically for the IBM Power Systems™ running IBM i. Today these solutions are helping leading corporations from around the world to manage their systems effectively, worldwide. QMessage g Monitor p provides a centralized business solution for IBM i message g management, g eliminating g the need for manual monitoring g and avoiding g costlyy downtime. Capable p of filtering, g answering and escalating mes mes-sages, g QMessage g Monitor implements p p automaproactive automation for your y business critical systems y and includes real-time Audit Journal monitoring g to simplify p y compliance p for today's y ever-evolving g standards. Auto Auto-matic notification via audio, visual, email and mobile p phone prompts p p allows staff to stayy notified and one step ahead of system problems. International Agent CCSS (Europe) Ltd Suite 102, Link House Knightrider Street Maidstone, Kent ME15 6LU Tel: +44 (0)1622 623123 Fax: +44 (0)1622 623131 Email: [email protected] CCSS Deutschland GmbH Hinter Hoben 149 53129 Bonn Germany Tel: +49 (0)228 9168 207 Fax: +49 (0)228 9168 102 Email: [email protected] CCSS (USA) Corporation Lynnbrooke Centre, Suite 100 2435 Lynn Road Raleigh, North Carolina 27612 Tel: (919) 256-8260 Fax: (919) 256-8271 Email: [email protected] QSYSTEM monitor c c s s l t d . c o m Monitoring your systems QSYSTEM monitor IBM i M o nit o rin g and Re p o r t i n g M a d e S i m p l e • Functionally rich, QSystem Monitor helps organizations to meet Service Level Agreements and reduce downtime. • Automation negates the need for conventional, time-consuming monitoring, allowing operators to become pro-active to system threats instead of ‘fire-fighting’. • Avoid unnecessary outages or downtime, increase efficiency, and create genuine cost savings. • Monitors single, multiple or LPAR systems from a single console. • Auto-export graphical reports to Intranet/ Internet. • Ability to monitor CPU-hogging jobs in real-time. • Easily accessible LPAR summary information. • System Environment data screen includes level of i5/OS currently running, PTF level, PTF installed date and feature code. • Visual and audio prompts to alert staff to system errors. • ‘Drill Down’ disk information, IFS monitoring, disk collections parallel processing and scheduling. • SNMP enables passing performance information to enterprise management systems. ONLINE MONITOR Real-time performance network monitoring and reporting for comprehensive centralized management. Sustain the performance of your IBM Power Systems™ running IBM i with unique real-time monitoring. System Monitoring: Pro-active IBM Power Systems™ management for optimum performance. • Measure and track response times, system overheads, CPU, output queue status, transactions per hour and many other metrics. • Greatly extended, comprehensive monitoring metrics. • Extended, user definable screen layout. • Exceeded threshold history log. • Action jobs using excessive CPU automatically. • Comprehensive cross system PTF reporting. • Monitor your cache battery life in real-time. Network Monitoring: Verify network components are performing correctly and are available. • Are bottlenecks degrading your system? • Sophisticated network and communications error monitoring. • Comms Utilization/Throughput. • Controller/Device/Line/Network Status. • IOP Utilization. Application M Monitoring BRMS Monitoring Job Monitoring: Ensure that critical jobs are active and performing correctly. • • • • Full job monitoring. Automatic user definable CPU usage restriction. Job Status Check, including lock wait. Monitor that jobs are running correctly, monitor various components of jobs, including number of threads. Disk Monitoring: Ensure your DASD is being used efficiently. • Full comprehensive disk monitoring, including IFS. • Highlight sudden disk growth, monitor various temporary storage usage by job, user, subsystem or entire system. • Monitor object sizes in real time. • Independent ASP monitoring. Availability Monitoring: Ensure all systems remain available 24-7. • Highlight system availability. • Monitor job, communications and network interface statuses, providing full availability. • Monitor journal lag from partition to partition or system to system, ensuring availability integrity. Cache Battery Monitoring System Monitor Detailed Performance Analysis Availability Mo onitoring ” ring - On several occasions the CCSS solution has allowed us to rapidly prevent and resolve situations which would have resulted in severe outages. ” Robert York, Newell Rubbermaid Director of IT Operations and Technology HISTORY SUMMARY JOB ACCOUNTING CCOUNTING Graphical Analysis and Forecasting. Total Accountability. • • • • • • Long term retrospective analysis. Long term predictive forecasting. Service level agreements. Track resource usage by user and user groups. Easy access to historical resource usage. Detailed information on spooled files and print volume. DETAILED HISTORY REPORT GENERATOR Resolve problems instantly - detailed analysis of performance. • Graphical display of historical data over any Achieve total automation of your regular reports. • • time period (month, week, day). Drill-down capability. Easy identification of CPU-hogging jobs. • DISK ANALYSIS • • • Simple management reporting in all areas - ideal for audit purposes and capacity planning. Easy-to-schedule automated reporting saves time and resources. For More info scan the QR Code below Complete DASD monitoring. • • • Graphical display of Disk space usage. Analysis by library, attribute, last-used date or other. Review data across periods for capacity planning or trend analysis. IFS and native file system monitoring. Reporting. PTF Accuracy Check Enterprise Management Interface Graphical User Interface Nework Monitoring Customized Graphical Reports Job Accounting Real-Time Performance Monitoring & Reporting CCSS created a range of powerful automated operations and monitoring software solutions specifically for the IBM Power Systems™ running IBM i. Today these solutions are helping leading corporations from around the world to manage their systems effectively, worldwide. QSystem Monitor, designed specifically for the IBM i platform, produces a detailed overview of the system status. Multiple critical system functions that dictate performance are measured and recorded. Historical data targets problems and allows users to anticipate future requirements. System Managers/Support staff can resolve recurring as well as isolated problems throughout the network and users can detect and react to events on multiple, networked and LPAR systems from a central console. International Agent CCSS (Europe) Ltd Link House Knightrider Street Maidstone, Kent ME15 6LU Tel: +44 (0)1622 623123 Fax: +44 (0)1622 623131 Email: [email protected] CCSS Deutschland GmbH Hinter Hoben 149 53129 Bonn Germany Tel: +49 (0)228 9168 207 Fax: +49 (0)228 9168 102 Email: [email protected] CCSS (USA) Corporation Lynnbrooke Centre, Suite 100 2435 Lynn Road Raleigh, North Carolina 27612 Tel: (919) 256-8260 Fax: (919) 256-8271 Email: [email protected] QREMOTE control c c s s l t d . c o m Monitoring your systems Remote Management QRemote Control brings unlimited benefits to those companies who value the ability to access data, run commands and programs directly from their mobile phone as well as answering and replying to messages sent from IBM Power Systems™ running IBM i. Users benefit from the ability to access information and control multiple IBM Power Systems™ without the restrictions that come with on-site management. International Agent CCSS (Europe) Ltd Link House Knightrider Street Maidstone, Kent ME15 6LU Tel: +44 (0)1622 623123 Fax: +44 (0)1622 623131 Email: [email protected] • A pre-requisite of QRemote Control is the installation of QMessage Monitor. • Reply to messages from your mobile phone and receive confirmation back when a message has been answered. • Run commands and programs from your mobile phone. • Keep check on the status of your message escalation. • Graphical PC front end to easily track SMS messages being sent and answered from mobile phones. • Grouping facility to send urgent or universal messages to a large number of users, at the same time, regardless of their whereabouts. • Authorization list protocol via QMessage Monitor offers additional security, ensuring each individual has a specified level of authorization to view and respond to particular messages sent to their mobile phones. • Additional system information can be accessed via mobile phone for more extensive problem evaluation to help the user determine the best response. • Spooled print files can be sent to email addresses. • In built SMTP client supports any email server that supports the Internet standard. CCSS Deutschland GmbH Hinter Hoben 149 53129 Bonn Germany Tel: +49 (0)228 9168 207 Fax: +49 (0)228 9168 102 Email: [email protected] CCSS (USA) Corporation Lynnbrooke Centre, Suite 100 2435 Lynn Road Raleigh, North Carolina 27612 Tel: (919) 256-8260 Fax: (919) 256-8271 Email: [email protected]