Martin Harris Visit http://www.march70.com for details of infrastructure, software and office fit-out projects I have managed Senior IT Project Manager Mobile Email Address Website LinkedIn +44 (0)78 525 789 33 [email protected] 15 Castle Street, Bishops Stortford, Hertfordshire, CM23 3TG http://www.march70.com http://tiny.cc/662t0w Introduction I am a Senior IT Project Manager, PRINCE2 qualified, with 9 years experience in the City of London and 2 years in the gaming industry, specialising in IT infrastructure projects, projects ranging from simple deployments to complex projects, like data centre relocations. I am self-sufficient, able to manage multiple projects simultaneously and have worked in both, relaxed and strictly project governed environments – I’m happy to work in either. I am experienced working with stakeholders (the good and the bad) and I am experienced at reporting and presenting to board level management. I have personnel management experience so I can lead, mentor and motivate people. I am very good at driving projects through to completion and meeting budget and timescale targets. I get things done. I have just finished a 15 month contract for a financial services company in the City of London, moving their data centre and upgrading their server estate and I’m looking for a new contract to start immediately. This CV represents just a small snapshot of the work I have done. For a more complete picture of my experience, please visit http://www.march70.com Employment History 2013-2014 CMC Markets Project Manager contract Data centre migration and server estate refresh. 2011-2013 Ladbrokes Project Manager contract Delivery of infrastructure & software projects, including preparation for Grand Nationals 2012 & 2013. 2003-2011 CMC Markets Project Manager perm Delivery of infrastructure, software, business change and office build / relocation projects for 8 years. 2001-2003 CMC Markets IT Support Manager perm 24x7 support of clients, internal staff and the server estate. 2000-2001 Merrill Lynch HSBC Project Manager contract Software deployment for their Wealth Mgt business. 1998-2000 Merchants Group (Ireland) IT Support Manager perm 24x7 support of 150 call centre agents and server estate. 1995-1998 Merchants Group (UK) IT Support Engineer perm Desktop support of internal users. 1993-1995 Webbs Country Foods IT Support Engineer perm Desktop support of internal users. Key Achievements Three projects I am particularly proud of… Data Centre Migration and Technology Refresh @ CMC Markets (This is the project I have just finished) 12 months to relocate a data centre and upgrade the server, networking and storage estate at the same time. We decommissioned 637 servers and devices, spent £5.9m on new hardware and delivered almost 1,000 new servers for DEV, UAT, NFR and PROD environments, all on schedule and budget, by December 2014. Capacity Planning for the Grand National 2012 and 2013 @ Ladbrokes I had to ensure Ladbrokes’ IT infrastructure would cope with the predicted online betting volumes for both Grand Nationals. I helped design the customer journey, analysed capacity limits, identified weaknesses and upgraded infrastructure to raise capacity ceilings. Expenditure on new hardware and software development was in excess of £1m annually. In 2012, Ladbrokes processed a record 1.1m bets and in 2013 Ladbrokes made £10m profit on the day. Based on my experience, I’ve written four books entitled “Managing IT Systems” for the Grand National, Super Bowl, Melbourne Cup and Kentucky Derby, which will be available for download in Feb 2015. Infrastructure Upgrade Programme @ Ladbrokes In 2011/12, I managed a programme of twenty-two projects to improve the performance and resilience of Ladbrokes’ production web and application servers, load balancers, firewalls, performance testing tools and improving backup and database replication. I managed budget spend, project scheduling, stakeholders and internal / external technical resources to get the programme delivered. The programme had a budget of over £2m and all the individual project components were delivered to plan & budget, improving the performance, resilience and/or effectiveness of each area. Martin Harris | 078 525 789 33 | [email protected] | Page 1 of 3 Martin Harris Senior IT Project Manager Visit http://www.march70.com for details of infrastructure, software and office fit-out projects I have managed Main Career History 2013-2014 Senior Project Manager, CMC Markets plc In November 2013, I returned to CMC Markets on a 12 month contract, to project manage a data centre migration from Docklands to Welwyn Garden City, with a deadline of December 2014. Data Centre Migration and Server Estate Refresh Twelve-month project to build a new data centre, replace the server estate and migrate services, with a hard end-date of 31st Jan 2015 already set. I project managed all of the following. Decommissioning 637 of 1,500 unwanted servers. Fit-out of the data centre with racks, power, cabling, new internet, MPLS, leased lines and telephone lines. Installation and config of 26 enclosures and 437 blade servers. Finally, I project managed the build and config of 963 servers (305 physical and 658 VMs) and the the migration of live services to the new site. By early December 2014, services had been migrated, unwanted hardware had been removed and the original data centre was handed back – all on schedule and to budget. Other Projects …  Migration of price feeds for Deutsche Bank, UBS and Goldman Sachs, from BT Radianz & TNS to Market Prizm.  Relocation of sales office space in Stockholm & Frankfurt  Relocation of the BCP site in Sydney  Decommissioning a data centre in Vienna. 2011-2013 Senior Project Manager, Ladbrokes plc I joined Ladbrokes’ Technical Service & Design department, as a contractor in September 2011. Besides “Grand National Planning” and the “Infrastructure Upgrade Programme” described on page 1, these were some of the other important projects I delivered. App Migration to Vodafone’s Data Centre Ladbrokes contracted Vodafone to host their data centres, so every service run from a Ladbrokes data centre had to be relocated. Each service was analysed to understand its connectivity to other components, firewall rules were amended, and new servers were provisioned and configured. Each service was migrated and thoroughly tested before sign-off. VPN Migrations As another part of the ‘Move to Vodafone Programme’, I managed the migration of 53 VPN connections to Vodafone’s data centre, saving Ladbrokes £600,000 in process, because they could decommission an Internet circuit saving the renewal rd budget. Working with Vodafone and 3 parties, I managed technical resources for the network design work, scheduled change windows and managed the change control processes. All 53 VPNs were migrated within just 3 months. Grand National Planning in 2012 and 2013 (See Key Achievements on Page 1). Planning the infrastructure upgrades for the Grand National was a 3 - 4 month process. The project required careful attention to detail in areas other than just IT, planning resources, budget, time and people. It sometimes required a forthright approach to get people on the ‘same page’ as my timescales. Both years were viewed as the most successful and trouble-free online Grand Nationals the company had ever experienced. Planning them was an experience I really enjoyed. Software Development of a new app for 3 Contact Centres I managed a year-long development to replace a 10-year-old app the Contact Centres in London, Gibraltar and KL used for processing telephone bets. Starting life as a ‘vanilla’ off-the-shelf package, I managed the software development (including more than 150 change requests from a variety of stakeholders), an off-shore team in India for testing and UAT teams for approval. After 12 months work, all the defects had been fixed and the user base was migrated from original app. Other Projects…  Integrating new services to allow refreshing test databases to be completed in 30 minutes instead of 5-10 days.  Upgrade of Production and Test Informix databases to improve server utilisation and balancing between Prod & Test.  Reconfiguration of storage infrastructure for Production and Test databases.  Ensuring continuity of service when Sky Bet relocated their data centre.  Decommissioning of uncontrolled outbound price feeds and migration of 3rd parties to just one production feed, allowing Ladbrokes to control who they were giving access to their data feed. 2003-2011 Martin Harris | 078 525 789 33 | [email protected] | Page 2 of 3 Martin Harris Visit http://www.march70.com for details of infrastructure, software and office fit-out projects I have managed Senior IT Project Manager Project Manager, CMC Markets plc In 2003, I became CMC Markets’ first IT Project Manager. These are some of the main projects I delivered. Migration of CMC’s Phone System CMC moved to a new HQ in 2010. I managed the migration of the company’s Avaya phone system, from one to two data centres to improve its resilience. When employees relocated to the new office, the migration of every single extension, agent login and fax machine had been thoroughly planned and tested. There was zero downtime when the hardware was moved. Deployment of a Worldwide MPLS network I managed the deployment of a new worldwide MPLS network to CMC’s eighteen offices in Europe, Asia Pacific and North America. Verizon were the main supplier and I was responsible for liaising and scheduling the work with Verizon, the local telecoms company and the office being upgraded. All the offices went online on schedule, network traffic was faster, more resilient and CMC saved money by having one integrated network, instead of 18 separate arrangements. Construction of a New Data Centre I managed the construction and fit-out of a new data centre for CMC’s first office in London, managing all 3rd parties, budgets and schedules for the physical construction and the installation of the aircon, fire suppression, electrics, UPS and batteries, generator, copper and fibre network cabling and working with Telcos for the installation of new WAN and telephone lines. Office Fit-outs and Staff Relocations I managed the construction, IT fit-out and staff relocation of sixteen offices for CMC over a 6-year period. For detailed descriptions of each project, please visit http://march70.com and click the “office relocation” link in the menu. Software Integrations / Deployments I managed the following software integration and deployment projects:  Software development to apply changes to front & back-end systems to adhere with regulatory changes in Japan.  Integration of a real-time hedging system for the Dealing dept.  Integration of an Australian subsidiary's web front-end, with CMC's back office systems.  Co-location of back-office applications between two data centres in London.  Deployment of new tax software for the Finance dept.  Deployment of a new mobile trading platform for Japanese clients.  Deployment of device control software to all offices, to deny access to unauthorised storage devices.  Deployment of web filtering software to all offices, to prevent access to unauthorised websites.  Deployment of Algorithmics OpVar for calculating operational risk. Education 2007 Prince 2 Practitioner Learning Tree, London 1993 M.Sc. Information Technology Warwick University 1989-1992 B.Sc. Accounting & Computing De Montfort University (Leicester) 1987-1989 3 ‘A’ Levels Tresham College (Kettering, Northamptonshire) 1982-1987 8 ‘O’ Levels Montagu School (Kettering, Northamptonshire) Tom Faulkner Head of IT Production [email protected] Gareth Lawrence Trading Application Support Manager [email protected] Darren Sherlock Lead Project Manager [email protected] Bob Collins Infrastructure Consultant [email protected] References Martin Harris | 078 525 789 33 | [email protected] | Page 3 of 3 my immediate manager my immediate manager