AskRay The Printer Guy Xerox/4Colorlaser Service & Supply Applet (XDA) NOTE: You can access your Xerox/4Colorlaser Service/Supply Applet by Clicking on the 4Colorlaser icon on the desktop or Clicking Start; Search Files or Programs and Click 4Colorlaser The app when open is shown below. We will look at How to Order Supplies and How to find an error code before calling 678-578-2359 to place a service call on your machine. To Find an Error Code: 1. Double-click the Printer icon you wish to place a service call for. It will take a minute for the software to sync with the copier. Once the results are listed you want to reference the Alert Details as shown below. Untrained issues can be done by an operator. If the skill level is “Trained” write down the error code (ex. 07-500) and give that error code to the 4Colorlaser Service Dispatcher. This error code will let the engineer know if they need a part or if the issue can be resolve via remote computer session. 678-578-2359 AskRay The Printer Guy Xerox/4Colorlaser Service & Supply Applet (XDA) 2. To Order Supplies Click the Order Supplies link found under Actions on the 4Colorlaser app. 3. Type in the User Name from the XSM email you received from Xerox Service Manager (XSM). The XSM email will also have your temporary password which you will need to type into Password. 4. Click Login Button. 5. The first action will be to set-up your permanent password. 6. Once you login click the Radio button to the left of your machine serial number. Your machine serial number may be found by clicking the Machine Status button found to the left of the Operator Screen on your Copier. 7. Follow the prompts to order supplies and Check-Out. If you have any questions, please call 678-578-2359 678-578-2359